Capital Chrysler Jeep Dodge Ram

I wanted a brochure on a vehicle. He told me to follow him (as it turns out, into his office). He told me to have a seat. I told him I didn't need to sit down, I just want a brochure. His tone totally him (as it turns out, into his office). He told me to have a seat. I told him I didn't need to sit down, I just want a brochure. His tone totally changes at that point as he realizes he can't sell me a car. He says "Oh, we don't have any of those brochures". I said "You're the dealer. You're supposed to have brochures on your products". He says "We haven't gotten the 2013 brochures yet because we don't sell many of those vehicles". This is in April 2013, so these vehicles have already been on sale for 8 months. He didn't care, just gave me an apathetic shrug. What would he care, he knows he's not selling me a car today. And he's not going to get another chance to sell me a car, either. He completely wasted my time, trying to pull car salesmanship on me, when all I wanted was a brochure. As soon as he found out he couldn't make money off me today, he couldn't care less about customer service. More

Highly not recommended! I purchased 3 vehicles in a row Highly not recommended! I purchased 3 vehicles in a row from this dealership (all different salesmen). Those 3 deals ended up horrible for me. Unfor Highly not recommended! I purchased 3 vehicles in a row from this dealership (all different salesmen). Those 3 deals ended up horrible for me. Unfortunately I'm not good at negotiating ( a car salesmen dream) and I ended up seriously over paying for my vehicles. It unfortunately learned the hard way. However my last experience is what set me off I wanted to make a trade in. I walked him with specific demands. #1 payments lower or at the very least equal to what I'm paying now. #2 good and better fuel mileage to what I had now. The salesman had me test drive a demo car that they clearly wanted to dump off. This would have doubled my payments and half the mileage of what I had. Neither of my demands were close. When I said I wasn't interested, the salesman had 3 other people enter the office to try and entice me to change my mind. If I didn't have my girlfriend with me to smarten me up, I probably would have done this. I had to beg to get my $100 deposit back. Because they wouldn't give me a price until I gave this deposit. That was the most pressure I have ever felt when in a dealership. No concerns fr what I was looking for was given. Worst part is when I arrived back from my 15 minute test drive, my sales person was gone on another test drive and had to wait another 20 minutes for him to come back and when he did, he ended up passing me to another salesperson. I attempted to call the GM but would not be put through, when I emailed him my concerns I was only ignored. Worst experience ever. More

This was the easiest stress free car buying experience in my life! This is the second vehicle our family has bought from capital jeep because of the service. Excellent job capital jeep! my life! This is the second vehicle our family has bought from capital jeep because of the service. Excellent job capital jeep! More

Other then being messed around from the beginning of my experince and noticing a rust spot on my new 2012 jeep and having to argue with them to fix it. I was not happy with this dealership at all. They lie experince and noticing a rust spot on my new 2012 jeep and having to argue with them to fix it. I was not happy with this dealership at all. They lie, and mis treat you, and promise you things that never oome through. I would never ever buy from them agian.. More

My wife and I went there yesterday. This place is My wife and I went there yesterday. This place is slimy. It feels icky talking to them. They use every trick in the book to sell you an overpriced My wife and I went there yesterday. This place is slimy. It feels icky talking to them. They use every trick in the book to sell you an overpriced car. The building is huge and fancy. Picture how much they have to mark up their vehicles to pay for that place. We walked in and were greeted by a very friendly fellow. He took us to his cubicle and carefully wrote down what we were looking for. My wife asked if we could just go outside and look around the lot. They don't roll that way, apparently. So we told him we wanted a 2 year old Jeep Grand Cherokee with less than 40 000 km on it. He wrote this all down carefully. Then he went away. A "sales manager" came back, sat down at the desk while the original sales guy hovered over our backs. The manager asked us how much we were willing to spend. We asked if we could just go look at Jeeps. He said he needed to get a good picture of what we wanted, and then they'd bring up the perfect vehicle for us. We said we were looking in the $30 000 price range. He asked if we would buy it today. We said no. They both went away and came back and said they had brought the perfect vehicle for us to the front. We went outside with our original sales guy. He took us to a 2008 Laredo with 65 000 km on it. It was filthy, had a cracked windshield, and was obviously not what we had described we wanted at all. The sales guy asked, enthusiastically, "Do you love it?". We said we didn't. He wouldn't even tell us how much they wanted for it. We went back inside. The sales guy went away. We suspected the play was to now bring up a cleaner and nicer vehicle, which they would tell us was what we wanted, but was over our budget. While the sales guy was gone, we searched ads on our phones. We found a vehicle that was exactly what we were looking for on another lot. It was priced right and was the right year. Yet another "sales manager" came back and sat down while our sales guy hovered over our shoulders. He said they couldn't get us what we wanted for the price we wanted. I held out my phone and showed him the ad from another dealership selling exactly what we wanted for the price we wanted. He said they didn't have anything in that price range. They clearly didn't want to let us leave, but we managed to get away. We felt a little dirty. If you shop there, be prepared to be wowed, pressured, wooed, courted, tricked, manipulated, and belittled. It is an unpleasant experience. We left and went to the other dealership where we weren't pressured at all. We ended up buying a vehicle there. More