Capital Chrysler Jeep Dodge Ram

Over a month ago i purchased a 2014 ram 1500 sport from this dealership and my sales experience was tremendous. i went into the dealership already knowing what i wanted, i had spent a few months looking in this dealership and my sales experience was tremendous. i went into the dealership already knowing what i wanted, i had spent a few months looking into the vehicles and had one in mind that Capital happened to have on the lot that day. There was no teeth pulling when it came to the sale price i asked for a number and i got said number plus a free Gold package (free basic maintenance for the life of the vehicle) tire and rim warranty and other things were included. With the sales being a positive experience i was optimistic for my soon coming maintenance time and i was not disappointed i had a two way car starter installed plus some other basic maintenance done, i dropped my vehicle off in the morning and did some shopping in the parts department until i left for home by way of the customer shuttle all the parties i was in contact with were extremely helpful and happy the atmosphere of the dealership is a very positive one, a laid back but still a place of work atmosphere my service adviser Jenn was constantly in contact with me letting me know the progress of my vehicle while Joe in parts was extremely helpful finding some hard to find parts for my truck ( '14 Ram Runner Pre Runner fenders) even though mopar doesn't have any available for my vehicle he put me in contact with one of the top body shops in edmonton to help me complete my plans for my vehicle, lastly but most definitely not least was Kyle in the customer shuttle talking with him was easy and it made the ride from south edmonton to my home in spruce grove quite enjoyable it felt as though we had known each other for a long time but had only met that day i honestly have no complaints on any aspect of the services i have experienced at this dealership and the sales person i dealt with Kelvin Pang still remembers who i am and asks about my truck. if you want small town friendliness and big city performance i strongly suggest this dealer More

I would not recommend buying from this dealership it has been more of a headache than anything. Super frustrating and was completely lied to about warranty. Staff seemed inexperienced and did not know how t been more of a headache than anything. Super frustrating and was completely lied to about warranty. Staff seemed inexperienced and did not know how to do the paperwork correctly. Still working on fixing all the mistakes which has cost us money. More

Kurt was very friendly and patient. He listened to us and was helpful bad pleasant in getting us what we wanted. If I was interested in another Dodge or Chrysler product I would definitely contact him. was helpful bad pleasant in getting us what we wanted. If I was interested in another Dodge or Chrysler product I would definitely contact him. More

My husband and I originally planned on looking for a USED minivan - but with the exceptional end-of-the-year deals, the amazing customer service from Evan Lohr, Sean Sumner, and Kristen Lyons, we ended up pu minivan - but with the exceptional end-of-the-year deals, the amazing customer service from Evan Lohr, Sean Sumner, and Kristen Lyons, we ended up purchasing a 2013 Dodge Grand Caravan SXT. Evan went above and beyond the call of duty - allowing me to pester him with random questions - even when he was no longer on shift. He was always professional and friendly! Thanks for all your hard work, Evan!!!! More

This was the third vehicle that I purchased from them and went back becuase we had a good experience in the past. I first viewed the 14 Fiat 500L on June 30. We returned on July 2 and took it for a tes went back becuase we had a good experience in the past. I first viewed the 14 Fiat 500L on June 30. We returned on July 2 and took it for a test drive and decided to proceed with the purchase as the vehicle. On July 4 we were informed that the loan went through and that we would be contacted in the morning to set up a delivery time. July 5 at 9:05 am I was contacted by the Service Manager and we set up a time for delivery for July 7 at 11:00 am. Fast forward to July 7 at 11:00 am....we pull up to the dealership and my vehicle hasn't been touched. My stomach flips and I go in to find out why my vehicle has't been touched. I am greeted by three men at the main desk and they can see that I am upset. I demand to know why my vehile isn't ready. The Sales Manager, Lowell, indicates that my vehicle needed a part. By this time my husband has entered and is standing by me. I demand to know why no one had contacted me to tell me that my vehicle wasn't ready as this would have saved me a trip. Lowell than asks where I am coming from to which my husband responds it doens't matter, we made a trip that shouldn't have been made. We are told that someone will call us tomorrow. We quickly leave very upset. A short time our sales guy calls to apologize for not calling and telling us to not come down for our vehicle. Now my brain is focused on crap I have no insurance on my existing car as I have taken it off for my new vehicle. Zack says that they will give me a dealer plate (later retracts this), than offeres a rental the following day (this wouldn't work for me as I have a meeting early in the morning), than tells me to take a cab and I will get reimbursed (this wont work as I drive from Fort Sask to the west end to drop my daughter and grandson off before proceeding to work in the downtown area). I told him I have to think of a solution. I decide to call frist thing in the morning to get the insurance back on my car and I request tint be put on my car and the front 3md for my troubles. Zack says he will let me know if they will agree to this in the morning. Monday July 8th I am contacted by Lowell and told yes they will tint and 3m. I am also told at that time that my loan was different than I had requested. Instead of 6 years it is now 5 years. News to me but the interest rate was better so that is alright. July 12th our vehicle is finally ready and we are on our way to get it. We arrive to pick it up at 6:00 pm. We sign the papers go to the car to do the delivery inspection. My seats are stained, there is plastic on the seats, cardboad on the floor and all of the tags still on the inside. You can clearly see that it hasn't been cleaned inside at all. We later discover that the NAV system hasn't been programmed yet. We make an appointment for the 16th to bring the vehicle back to have it cleaned and the NAV installed. At the end of the day on the 16th we arrive and the outside of the car shines. You can see that right away a difference from the 12th. The wheels are shiny and you can see the glitter in the paint job. My face is finally sporting a smile. :) We view the interior and the dealership did forget to take all of the delivery tags out of the car which means that the inside still hadn't been detailed but the seats are clean and that was really my main concern. We also later find out that the vehicles do not come with NAV installed, they only come NAV ready. The dealership decided to install this at no cost to me for my troubles. Yes this was a rocky purchase for me, but when you look at what the dealership did (tint windows, 3M the front, reduction on the extended warranty, installed NAV) I do truly think that the dealership tried to rectify the situation for me and becuase of that I will continue to use this dealership for my service work. Thank you Capital for turning a bad experience into a positive experience. More

I walked in with a van that was pretty beat up and had allot owing on it. The entire staff from the salesmen, sales manager and the finance team were great. They worked very hard to get me into a new ve allot owing on it. The entire staff from the salesmen, sales manager and the finance team were great. They worked very hard to get me into a new vehicle and I was even able to go from a 12% interest rate down to a 6% interest rate. I have dealt with 3 other car dealer ships over the years and none of them gave me this kind of service. More

Ezekiel was very friendly and helpful finding a new truck for me to purchase. He was very knowledgeable and could tell what I was really looking for in a vehicle and he found me the perfect truck! for me to purchase. He was very knowledgeable and could tell what I was really looking for in a vehicle and he found me the perfect truck! More

My wife and I had a fantastic time shopping for our new JEEP, We loved the experience and would recommend Jordana as she was friendly and saw that all our needs were met to our satisfaction. JEEP, We loved the experience and would recommend Jordana as she was friendly and saw that all our needs were met to our satisfaction. More