Capital Chrysler Jeep Dodge Ram

Helpful and efficient They helped us buy a new vehicle without being pushy. They made sure we understood all the paperwork that came along with it. All around a good expe They helped us buy a new vehicle without being pushy. They made sure we understood all the paperwork that came along with it. All around a good experience More

best car buying experience so far I found the staff to feel more genuine than most car dealerships I've been to. This was my first time buying a new car and although I did wind up with I found the staff to feel more genuine than most car dealerships I've been to. This was my first time buying a new car and although I did wind up with a slightly higher payment than I had originally wanted, I was quite happy with the deal in the end. More

Great Salesman - Ben Tsang! I dealt with Ben Tsang twice over the last year and I would definitely buy another vehicle from him. He was helpful in every way! The management at I dealt with Ben Tsang twice over the last year and I would definitely buy another vehicle from him. He was helpful in every way! The management at Capital Jeep were also helpful when I had an issue that required their attention. Fiat Chrysler, on the other hand, was horrible and I hope I don't ever have to deal with them again. More

Great Experience I bought a 2012 Ram 1500 from Thomas and had an amazing experience. He walked us through the entire process from trade in to driving off the lot and m I bought a 2012 Ram 1500 from Thomas and had an amazing experience. He walked us through the entire process from trade in to driving off the lot and made everything really easy. Thomas is a true professional and will do his absolute best to get the best price possible for your own vehicle on the trade in, but also for the vehicle you are purchasing from him. Thomas has a wealth of knowledge and will work his hardest to make the deal that you want to happen, happen. Great experience. More

Great Buying Experience! Jay sold us a pre-owned 2015 Chrysler Town & Country and we had a tremendous experience. Jay is a true professional and will work hard on your behalf Jay sold us a pre-owned 2015 Chrysler Town & Country and we had a tremendous experience. Jay is a true professional and will work hard on your behalf to not only get the best price possible but also to make sure that your entire buying experience was a good one. I would highly recommend anyone interested in a car at Capital Chrysler Jeep Dodge Ram reach out to Jay; he will make a deal happen for you within your budget and won't rest until you are fully satisfied. More

I expected a great deal but feel cheated and disappointed Jade Siffledeen was responsive, polite, knowledgeable, and helpful ... she was really super in providing information, photos, and a video for the truc Jade Siffledeen was responsive, polite, knowledgeable, and helpful ... she was really super in providing information, photos, and a video for the truck. When it came to sign the purchase the sales manager called to say that the price had to be increased ... he gain some excuse about a mistake in the advertised price. Not a large increase in the overall amount but over $1100, and certainly not what was advertised or discussed. I was told I was eligible for 3.99% financing but when the sale agreement was provided the rate had increased to 4.54%, so that added an extra $1500 to the overall cost. As I had sold a truck just prior to collecting the Ram I ended up going through with the deal but it still bothers me. Capital appears to have failed to follow the The Canadian Code of Advertising Standards. Alexandra Yun, Finance Manager, is either over-worked or not very attentive. I provided various emails with information and instruction but I was left frustrated by misleading or incomplete information from Alex. Furthermore, it took one month and numerous emails to get my deposit refunded. My experience with Finance was well-below my expectation. I have subsequently submitted a complaint to Advertising Standards Canada as I feel that I was misled. My advice to anyone is to deal carefully with Capital. Jade was great ... ALex not so. I felt good until the terms of the purchase got changed by Capital's management and the financing arrangements and discussions were below my expectation. The Ram 2500 that i purchased is excellent. More

Lukewarm Brought in a a Dodge Journey that I bought the year before,due to reliability problems. The staff were all to eager to get me into another car,mind yo Brought in a a Dodge Journey that I bought the year before,due to reliability problems. The staff were all to eager to get me into another car,mind you not respecting my budget...I wanted the vehicle at the same terms that I had on the Dodge Journey,but it seemed to have fallen on deaf ears. After spending the better part of the day trying to find something suitable,,they found me a vehicle,still beyond my budget. The car they found me was a Kia Sportage,much better than the Dodge Journey that I brought in. Then came the credit department . Nicole tried her best to mak this deal work,and then Seth came in asking me if my wife could co-sign. That was impossible since my wife has only a part time job. At that point I was ready to walk away from the deal. They called me the next day saying everything was OK and to come get the car. The car drives well and no complaints,but I may have to return the vehicle because it is putting a serious strain on my finances..... In addition,I visited the local Kia dealer,who in turn did promise me lower monthly payments, and into a 2016 model year vehicle. Very seriously thinking about this offer......and they are willing to listen and work with me. I must say,quite a different experience. Best thing for Capital Dodge Jeep is to buy out my financing agreement. More

Everything I expected Tony, my sales associate, was able to put everything together that I asked for. He was always available for any questions, both by company phone & per Tony, my sales associate, was able to put everything together that I asked for. He was always available for any questions, both by company phone & personal cell. A very pleasant experience indeed. More

Regarding rear differential noise problem I have never seen such a good customer care service. Total satisfaction I have some noise issue on my Dodge Journey I went to service department an me I have never seen such a good customer care service. Total satisfaction I have some noise issue on my Dodge Journey I went to service department an meet Jimmy Ma Service Advisor in capital dodge an discuss the issue . He is such a nice person he listen to my problem an ask me to leave the vehicle for service. An I can't beleave they called me with in 4 hours an fix the problem. Hats off to all service department. Best wishes Jatinder Atwal More

Great experience The team at Capital meet my needs and then some. They were able to answer all my questions and explained everything I wanted to know. Very happy with The team at Capital meet my needs and then some. They were able to answer all my questions and explained everything I wanted to know. Very happy with the experience and am very happy with my new ride!! More