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Cambridge Hyundai

Cambridge, ON

4.1
747 Reviews

1962 Eagle Street

Cambridge, ON

N3H 0A1

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747 Reviews of Cambridge Hyundai

March 23, 2018

ANYBODY WOULD PAY $15000 FOR $8800 WORTH CAR. I DID ! I would have given a half star if there had an option. I bought a pre-owned 2012 Elantra from these guys in November 2017, and the selling price was $ More

by Eldho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kylee Erwin-Wheeler
Mar 26, 2018 -

Cambridge Hyundai responded

Hi Eldho, First and foremost, we are sorry to hear about your accident. Secondly, we certainly hope everyone is okay. In reference to your comments regarding being new to the Country, I assure you NOTHING could be further from the truth suggesting that we would take advantage of you being new to Canada. Approximately 80% of my staff are landed immigrants from other Countries including the Gentleman that assisted you in your car financing process. Suggesting someone FORCED you to do something is simply NOT accurate, the likelihood that he was persuasive and gave you good solid advice is more on point. The vehicle was a 2012 with no manufacturers warranty, so, by adding warranty, you were protecting yourself from added costs down the road. It is our job and (by law) our obligation to inform you of everything that you can add to the purchase. Had we NOT offered you this warranty and you had a claim and then countered with a claim that we did NOT offer you the protection, we could be on the hook. Next, if you placed a phone call to Hyundai Customer Care...They gave you INCORRECT information or you didn't provide them with the correct information. Under the Hyundai Protection Plan (Used Vehicles) there isn't a refund clause should there be a total loss. Lastly, the other fees you paid re: 800 and 599 are NOT our fees...Moreover, because of your financial situation, the bank that forwarded you the credit have these fees in place. We firmly believe we sold you the vehicle for the right price and also believe that the appropriate warranty was recommended and provided to you. What is making this entire scenario the way it is, is because of your misfortune of an accident. There were no complaints prior and you were happy. My Director of Sales reached out to assist you with your insurance company etc and also have you come back in so we could look at another avenue to assist in paying out your other loan. You told Gerry that you were going back to India for a month or two and would come back and either continue paying the loan or just pay the difference. We have always been here to help you sir. Finally, the employee you tagged in your review has never met you, ,perhaps this wqas done in error. Always open to discussion.,,Thank You...Mark

March 22, 2018

Wonderful customer service! They are very professional, approachable and helpful. All staff are welcoming and really want what is best for you. It's worth the drive to Cambridge! More

by Botcha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Erwin
Mar 26, 2018 -

Cambridge Hyundai responded

Thank You kindly for choosing Cambridge Hyundai and submitting your thoughts. Cheers Mark

March 21, 2018

Excellent servixe Our sales person was very considerate and helpfull. We appreciated the fact that he went out of his way to get us good value for the trade in. More

by Joel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylee Erwin-Wheeler, Kyle Colombo
Mar 26, 2018 -

Cambridge Hyundai responded

Thank you Joel....Enjoy your new vehicle

March 17, 2018

Warm, bright and welcoming dealership. Approaching the service area the door was opened immediately. Was greeted upon exiting my vehicle and my concerns were reviewed. Agreed to a work plan More

by LouB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha and tracey were lovely. , Ryan Van Schaik, Mike Lear, Katelyn Wamboldt
Mar 26, 2018 -

Cambridge Hyundai responded

Thank you for your kind words....Sincerely appreciated! Mark

March 16, 2018

Great Experience Everyone from sales, finance to the parts and service departments were extremely friendly and very helpful. Absolutely no pressure whatsoever. I wou More

by Danman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylee Erwin-Wheeler, Mike Lear, Andy Leandres, Charles Nefulda
March 16, 2018

Great time Had a blast with Andy picking out my new car and had no pressure and an easy time, in total I had the best experience buying a new car More

by Peekaboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Leandres
March 15, 2018

Engine blown Some how my spark plug blew and shattered throughout my engine causing it to be rebuilt.. Mike leer helped me in every possible way to get my vechile More

by Greatonewhat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lear
March 15, 2018

Great place to deal with I first met the Cambridge team when my daughter bought a new vehicle. Gerry was very nice and helpful and made sure that she was well informed. I was More

by Betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Santos, Charles Nefulda
March 15, 2018

Great Mike Lear did a wonderful job listening to me and making my concerns feel heard. He was professional, friendly and talked to me without judgement or More

by Alison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lear
March 12, 2018

Professional , friendly and very knowledgeable! I have been dealing with Mike Lear for my service needs for a couple of years and I have nothing but praise for him. He is very professional, knowledg More

by Maria369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lear
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