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Cambridge Hyundai
Cambridge, ON
747 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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747 Reviews of Cambridge Hyundai
May 28, 2024
Gerry Santos was very helpful ,knowledgeable and friendly. He made us very comfortable and we got a great deal. Thanks so much Gerry. Kevin and Nirmala friendly. He made us very comfortable and we got a great deal. Thanks so much Gerry. Kevin and Nirmala More
by sheehy.k
Employees Worked With
Gerry Santos
May 21, 2024
Just came from Cambridge Hyundai with problem radio staying on when car shut off. Open/closed door, radio stayed on draining battery. It is a 2021 Kona and the service fellow said warranty ran out on staying on when car shut off. Open/closed door, radio stayed on draining battery. It is a 2021 Kona and the service fellow said warranty ran out on Audio and would cost $1,500 to $2,000 to fix! He did not even look at issue, that was his “magica ball number I guess”. Did not even suggest the electrical warranty might be valid and since radio is part of electrical system, one would think it is covered. I just left! No interest in helping whatsoever! Never again will I go to that dealership! More
by Judy
Employees Worked With
Older fellow. Not in picture.
January 16, 2024
Received a trade in value last week and arranged sale of new Tucson. TODAY but about 500 feet from the dealership on Eagle Street I am rear ended causing about $2000 of damage. Thoughts of decreased value new Tucson. TODAY but about 500 feet from the dealership on Eagle Street I am rear ended causing about $2000 of damage. Thoughts of decreased value due to it now have been in an accident on a Car Fax report, dance in my head. James and Greg were TOP NOTCH in relieving me of my thoughts, I will assist and work with insurance to have the vehicle repaired but in the mean-time I'm driving my new Tucson home today!!! More
by mr.mckee
Employees Worked With
James Lefebvre Greg Warkentin
December 17, 2023
Outstanding sales staff knowledgeable and professional. I would recommend this dealership to anyone looking for a excellent experience I would recommend this dealership to anyone looking for a excellent experience More
by Leslie Watson
Employees Worked With
Addie And Moe's were awesome they really did an awesome job my experience was very positive
September 08, 2023
I purchased a used 2016 Santa Fe from this dealership in August of 2016. At the end of May of 2023 the crankshaft seized at 168 000 km. We had our vehicle towed to our usual mechanic that we know, trust and August of 2016. At the end of May of 2023 the crankshaft seized at 168 000 km. We had our vehicle towed to our usual mechanic that we know, trust and have used for years. They assessed the vehicle, notified us of what the issue was and directed us to go to the dealership as there is a silent recall for the same issue my vehicle has. I had my vehicle towed to the Cambridge Hyundai dealership around May 27th. After dropping it off I heard nothing.. for about a month. I knew that paperwork had to be submitted, and I had dropped off as many oil change records as I had access to when I left the vehicle there. I had to rent a vehicle to be able to get back and forth to work during this time which ended up costing me over $3000 because the service manager did not inform me until August 2 that Hyundai Canada was refusing to replace my engine due to not having the KSDS "UPGRADE" from 2018. I am the second owner of this vehicle, and was never notified of this upgrade. However, I learned after going through this process that it seems I had been at the dealership having something fixed a month prior to this upgrade being released. I stopped going to the dealership for repairs due to cost, and because I am more comfortable dealing with the mechanic I am familiar with. In the 2+ months it took the dealership to finally give me an answer about Hyundai Canada refusing to replace my engine I had called and gone into the dealership multiple times trying to get answers and getting none. Calls were unanswered, voicemails with request for call back often not returned, and when I went into the dealership they tried to dismiss me on several occasions. The only reason I think I was notified on August 2 is because I physically went to the dealership and just happened to catch the service manager who finally told me what I needed to hear. I asked if I needed to move my vehicle and he told me to take my time as I still needed to figure out what the plan would be moving forward. One of the times I had come into the dealership prior to this to get answers about my vehicle I was instead brought to the sales department who tried to sell me a new vehicle... I was given no information about the trade in value of my vehicle and considering I had literally just finished making payments from the 7 year term while my vehicle was sitting, with a blown engine (due to well known to Hyundai manufacturing defect), in their parking lot. I was already out $3000+ for a rental that they provided no assistance with, and there was no option for a loaner vehicle while waiting for answers about mine. August 9th I was able to finally speak to the GM. He provided some numbers, and presented a few options. I took some time to think about it and was not happy with the options I was presented with. I tried communicating through e-mail with him without further response from the GM. I had ended up contacting a lawyer - coincidentally the same day that the GM had finally decided to return my call - but prior to as I felt I was getting the run around again and needed to explore my options and ensure I am not being taken advantage of. August 24 - my vehicle was still in the parking lot at Cambridge Hyundai, in the back area, near the service doors. My husband had gone to see if we had left a document in our vehicle and found the doors unlocked, and our vehicle ransacked, and damage to our vehicle along with items missing. I sent the photos to the GM and my lawyer and made a police report. The last time I saw my vehicle was in June and the doors were definitely locked. Long story short - avoid, avoid, avoid. The service department is a mess.. I'm not sure if they're just overwhelmed with the sheer amount of vehicles coming in with engine issues (I've heard there are MANY), or if it's staffing or a management issue - but regardless - you can find better service elsewhere. More
by unimpressedRN
Employees Worked With
Tim DeVries, Greg Warkentin
August 08, 2023
My friend had a frustrating experience with Cambridge Hyundai's service department. They faced an engine light issue at 75,000 kilometers, and the catalytic converter was replaced under warranty with the Hyundai's service department. They faced an engine light issue at 75,000 kilometers, and the catalytic converter was replaced under warranty with the help of Kitchener Hyundai. Surprisingly, after driving only 25,000 kilometers more, the same catalytic converter problem reoccurred. Despite reaching out to Cambridge Hyundai's service team for explanations, they received no clear answers. A claim was filed, but there have been no updates from the dealership in over 2.5 months, even after follow-up calls and emails. The lack of communication and assistance has worsened the situation, with the service manager not addressing the issue. This disappointing experience suggests avoiding Cambridge Hyundai for service problems. More
by arunjoshabraham
Employees Worked With
Mark Erwin, Ryan Van Schaik, Tracy Pacheco, Katelyn Wamboldt, Tomasz Urbanski, Juan Naranjo, Paulie Van Schaik, Camille Nefulda, Christopher Marson, Jamie O'brien
August 05, 2023
My dear friend had such a frustrating experience with Cambridge Hyundai's service department. They encountered an engine light issue on their car at just 75,000 kilometers, and upon investigation, it tur Cambridge Hyundai's service department. They encountered an engine light issue on their car at just 75,000 kilometers, and upon investigation, it turned out the catalytic converter needed replacement. Thankfully, it was under warranty, and they got it changed with the help of Kitchener Hyundai. But can you believe, after driving only 25,000 kilometers more, the same problem arose again with the catalytic converter? 🚗💔 They reached out to the service team at Cambridge Hyundai, hoping for answers, but unfortunately, the team wasn't able to provide a clear explanation for this recurring issue. They even lodged a claim, but it's been more than 2.5 months without any updates from the dealership. Even when my friend made follow-up calls, they were told that they would receive a callback, which sadly never happened. 📞🔇 My friend also sent emails to them, hoping for some sort of response, but received no reply whatsoever. It's really disheartening how the lack of communication and assistance from Cambridge Hyundai has made this whole situation even worse. It's disappointing that the service manager at that location hasn't taken any action to address the problem, especially considering he was the one originally handling the engine issue. 📧😔 All in all, I would strongly advise steering clear of Cambridge Hyundai for any service-related problems. It's truly a terrible experience my friend had to go through, and they deserve better treatment and support from a service center. More
by arunjoshabraham
Employees Worked With
Thein Chamau
