Bytek Volkswagen

I purchased a new Jetta GLI and I was very pleased with my Sales Representative Tim and my purchase experience altogether. Tim and the Financial Services Manager Jen made the purchase process very easy and my Sales Representative Tim and my purchase experience altogether. Tim and the Financial Services Manager Jen made the purchase process very easy and after much searching around I am convinced that I made the right choice in going with Bytek for my vehicle purchase. I would highly recommend! More

I took my car to the service department until recently. There are constant mistakes made and difficulty booking appointments. But the icing on the cake was a quote for work not needed and being billed for There are constant mistakes made and difficulty booking appointments. But the icing on the cake was a quote for work not needed and being billed for work not done. I recommend trying to find another place to get your car serviced. More

The body shop replaced my tailgate and some rust under warranty; They were all awesome to deal with!! Thanks to Rawad,Sarah, and Kevin! Jeff warranty; They were all awesome to deal with!! Thanks to Rawad,Sarah, and Kevin! Jeff More

Took my Vw Golf in for rust repair at Bytek. Super disappointed with the service I was provided. They replaced the rear hatch and front fenders. The work was done fairly quickly which was a positive. disappointed with the service I was provided. They replaced the rear hatch and front fenders. The work was done fairly quickly which was a positive. After receiving my car back the driver's side door did not close properly. This was not a huge concern to me but a small issue. After about a week of driving my car the rear glass(hatchback) literally shattered on it's own. I brought my car back to them and the body shop manager literally took no responsibility. He admitted they swapped my rear glass but said there was no way my glass shattering while driving could have been caused by them doing the work of removing and re-installing my glass on the new hatch. I never had any issue with my rear glass during my ownership. They change the hatch/glass and after a week of me driving it shatters. He said maybe something hit it while I was driving which DID NOT HAPPEN. He then said he would not do anything about it and that maybe I should call my insurance. I have contacted VW Canada about my situation and hopefully they will help me. More

I want to thank you for all the trouble I caused trying I want to thank you for all the trouble I caused trying to pay my bill. You had so much patience with me. I have been with By-Tek since 1980 and h I want to thank you for all the trouble I caused trying to pay my bill. You had so much patience with me. I have been with By-Tek since 1980 and have such great people service me. I stand by By-Tek for my Passat and many other cars in the past. You are the best and most of you are still working there and also some great new people. The old ones still recognize me and talk to me. That is such a nice gesture. Sincerely, Louise Boyes More

If you are thinking about Bytek or VW, run away fast. Bytek messed up a simple oil change, I had oil leak in my driveway. Called, spoke to a manager, asked me to get estimates, for a repair. Bytek wan Bytek messed up a simple oil change, I had oil leak in my driveway. Called, spoke to a manager, asked me to get estimates, for a repair. Bytek wanted the cheapest and when it came to pay the amount, they would not pay the entire estimate. My driveway will never be the same. Incompetent and cheap dealership and service. Do yourself a favour and go somewhere else! More

Original buying experience was easy, and straight with all costs associated. I purchased a 2019 golf. However, upon the first day of picking up the car (before I even got the car home) it started havin all costs associated. I purchased a 2019 golf. However, upon the first day of picking up the car (before I even got the car home) it started having problems with the check engine light coming on. Issues continued to appear almost every week with me bringing in the car for all warranty issues. Within the first 4 weeks, the car had 3 unprovoked problems: day 1 - O2 sensor broke. Issue 2 - EPC light came on, issue 3 - grab handle (which had never been touched) was falling off. Considering this was a brand new vehicle, I am very upset with this outcome. I have also been less than impressed with the service of trying to get these problems resolved - parts were ordered, and arrived yet I was never contacted when they were in stock again. I got a great deal on a new car, but considering it has never been in like new condition longer than a week for issues based on manufacturing quality, I'd would strongly recommend people to shop elsewhere for a vehicle. More

Brought my vehical here on May 6th for an issue with my power window. First they lost the appointment I made a week in advance. Anyway i called for an update around 2:30 3 in the afternoon and was told my power window. First they lost the appointment I made a week in advance. Anyway i called for an update around 2:30 3 in the afternoon and was told my car was just brought in. At 4 i get off work and get a ride there and i noticed my car was still outside. So i called again spoke with service and asked for an update, to which i was told my car was in the shop and the issue was with the wiring. So I asked to confirm the car was 8n the shop and the door panel was off as we were speaking to which I'm told yes. So now im pissed and asked how is that possible when im standing outside the shop beside my car to which I hear a surprised "oh crap you are here". If I did not catch them it would have been a 230 dollar charge for work they did not do. Beware if you bring your vehical here for service. More

Bytek Volkswagen staff don’t know how to Give stamps for the loyalty program. Last time I got my oil change there I didn’t get my stamp. the loyalty program. Last time I got my oil change there I didn’t get my stamp. More

ULTRA Incompetence I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried a I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried again and was this time prompted to book service online, which I did, leaving e-mail, phone number, VIN, description of problem, etc. I received two confirmation e-mails, to the e-mail address I'd given. The e-mails showed all of my contact information, including my phone number. When I showed up for my service appointment, I was told by the advisor that "they" had been trying to reach me to tell me that because it was a Saturday, my particular problem could not be diagnosed: there was only one mechanic on duty for that kind of work. When I pointed out that they had not tried to reach me, the advisor said they did not have my contact information. I showed him the e-mail confirmation they had sent. He replied that they did not have access to the information in that e-mail !!!!! And then, instead of acknowledging that this was a major screw-up on their part and addressing my needs, he said, "you can leave the car if you want to and we MIGHT be able to look at it." My experience with VW dealer service has generally been very, very poor, but until this point, I thought Bytek was exempt from this. I would urge all VW owners to use an independent mechanic for anything except warranty work. P.S. Hilarious!!!! I've just received an e-mail from Bytek to say that I missed my appointment. More