Bytek Volkswagen

Nothing but great service from Rawad for over 5 years, Nothing but great service from Rawad for about 5 years, which brought me to purchase my first new car ever. Thank you Dilhan, Lesley, Rawad! Nothing but great service from Rawad for about 5 years, which brought me to purchase my first new car ever. Thank you Dilhan, Lesley, Rawad! More

Great experience with the body shop No one ever wants to have to go into a body shop because their vehicle gets damaged, however the staff at Bytek helped make our experience as painless No one ever wants to have to go into a body shop because their vehicle gets damaged, however the staff at Bytek helped make our experience as painless as possible. They were very wonderful with keeping me in the loop as to how my repairs were going and I was so pleasantly surprised when my Golf was ready in 4 days instead of the 10 days that my insurance company said it would take and it was perfect. They even went the extra mile to clean my car on the inside and out. I highly recommend this body shop if you ever have the misfortune of having an accident. More

Consistent issues with their servicing It's has been my 5th visit to this dealership in 2019 so far. 1. Regular checkup - the service department advised to change the brakes. 2. Had to It's has been my 5th visit to this dealership in 2019 so far. 1. Regular checkup - the service department advised to change the brakes. 2. Had to go back again because the oil light came back on 3. Oil light came back on again and had to replace something (kept the car for a month) 4. A week after I got the car, EPC light came on. The diagnosis was that there was an animal in the hood (which probably got in when the car was sitting in VW dealership lot for a month) 5. The sensors were not functioning. Diagnosis - there are signs that an animal is there. After the first animal incident I have put oil every weekend in the hood to keep animals away and check for any signs of animals, not once did I find anything. This is just ridiculous. I see that this dealership has got 5 stars as well but after looking at the reviews it seems that all the high star reviews were from sales. Very poor service, it seems that they have monetary targets they need to meet and in order to meet them they are lying and / or servicing the car poorly. More

Dishonest and Unprofessional First time I stopped into Bytek a Parts employee broke my ceiling... he literally just ripped it off and broke the remaining pieces off that I asked h First time I stopped into Bytek a Parts employee broke my ceiling... he literally just ripped it off and broke the remaining pieces off that I asked him to have a look at so I could reorder those parts. I was getting body work done and had an estimate sent to me for ~$750 for a section, and then ~$2500 for rust around the windshield. When I decided just to do the work in that one section, they wrote me a new estimate for it and bumped it up to ~$1200. They discounted 3 shop hours to reimburse me for my time with the broken ceiling issue. I paid $1000 flat. 5 months down the line I get an email from Sarah MacNeale asking if the work had been paid for or if I just took my car without paying for it. Sarah and Rawad threatened to send me to collections because they lost my receipt and proof of purchase and required that I send in my receipt, which I happened to have kept. I sent it in and they paid me a fee, but they did not stick to the agreement and would not send me a service fee until I sent them a photo of my credit card over email to verify that the proof of payment that I sent them was legitimate. Personal Information Protection and Electronic Documents Act -- probably does not include sending photos of your credit card via email. Hopefully they can turn themselves around. God bless. More

Worst service possible Second time that I book an appointment and they do nothing to the car over the course of the day. I had to call 4 times and spent about 40 minutes li Second time that I book an appointment and they do nothing to the car over the course of the day. I had to call 4 times and spent about 40 minutes listening to BS marketing over the phone! More

Terrible. You don’t get what you are promised. Don’t respond Constant issues with vehicle. Dealership staff do not get back to you. Sales person tell me things about the vehicle and they are not there. Do noe I Constant issues with vehicle. Dealership staff do not get back to you. Sales person tell me things about the vehicle and they are not there. Do noe I have a vehicle that does not have the features I was promised it has. Booked and appointment online and they do not have it! More

No complaints here - good service We bought our 2013 Golf Wagon from Bytek in early 2014 with 14K on it and have had it serviced by them since then. Our interactions with the staff hav We bought our 2013 Golf Wagon from Bytek in early 2014 with 14K on it and have had it serviced by them since then. Our interactions with the staff have been positive, the work has always been done satisfactorily and the prices charged have not seemed unreasonable. I have to agree that getting through on the phone is sometimes frustrating, but I now use on-line booking to make service appointments and it works well. More

Worst customer service ever (rust claim) RATING: 0 It’s now been a year. We’ve tried calling to find out what’s up with our claim. For the third time now, “no pictures and no claim on file RATING: 0 It’s now been a year. We’ve tried calling to find out what’s up with our claim. For the third time now, “no pictures and no claim on file sir”. ABSOLUTE xxxxING xxxxxxxx. VW customer service told me and my neighbor, “you should have a response within 3-4 weeks, if you vehicle will get fixed or not”. NOT with Bytek. I won’t be dealing with Bytek any longer. DO NOT, I REPEAT DO NOT GO TO BYTEK VW. More

TERRIBLE DOES NOT MATTER HOW MANY TIMES YOU TRY TO GET THROUGH AND TALK TO SOMEONE, YOU NEVER GET THROUGH!!! CAN ONLY LEAVE MESSAGE AND HOPE SOMEONE CALLS YOU DOES NOT MATTER HOW MANY TIMES YOU TRY TO GET THROUGH AND TALK TO SOMEONE, YOU NEVER GET THROUGH!!! CAN ONLY LEAVE MESSAGE AND HOPE SOMEONE CALLS YOU BACK. TERRIBLE TERRIBLE TERRIBLE...... NOT TO MENTION HOW UNFRIENDLY THE RECEPTIONIST IS. ABSOLUTELY NO PHONE ETIQUETTE! More

Cash grab for repairs Wanted to charge me for a $350 for defective seat belt? Really. This is is my fault? Also a number of other mysterious defects were found. Wanted to charge me for a $350 for defective seat belt? Really. This is is my fault? Also a number of other mysterious defects were found. More