Burlington Hyundai

Lack of Communication! There is a severe lack of communication. I bought my car in 2012 with all of the extended warrenties (paint/rust/tires ect). I am being told now that There is a severe lack of communication. I bought my car in 2012 with all of the extended warrenties (paint/rust/tires ect). I am being told now that it is very possible that my rust warrenty is now void because I didn't bring a sheet of paper for them to sign annually while my service is being completed. My question is why can't they at least remind me to bring it? Or why can't they provide me with this sheet of annual inspection? It seems like it would be a pretty simple service to provide to a customer. Also, When I moved away to another province, Hyundai continually called my parents house for me to come in for service. When they explained that I lived in another province, over and over and over again, they still continued to call despite the fact that I was having all the necessary work completed in Newfoundland. They actually told my parents that there was no way to change this in the system and that they would simply continue to call and my parents would have to continue to explain that I no longer lived with them. It's ridiculous that these simple communications cannot occur. I will probably buy another Hyundai vehicle because I've had two and they've been great, but I can tell you that it definitely will not be purchased from Burlington Hyundai. More

Great experience! The sales rep Dan was incredibly knowledgable about cars in general. I wasn't even planning on buying a car that day but he talked me into it. First The sales rep Dan was incredibly knowledgable about cars in general. I wasn't even planning on buying a car that day but he talked me into it. First class experience from start to finish. More

Sell with No service I got a few problems with my brand new Genesis coupe. Hyundai Burlington always simply reset the computers over and over again. I had a leak in a ti I got a few problems with my brand new Genesis coupe. Hyundai Burlington always simply reset the computers over and over again. I had a leak in a tire, they were not even able to fix it, I had to go to a no name garage to get it done. I believe I went there about 5 times and they never fixed anything. I end up going to Guelph Hyundai where I got a very good service and they fixed everything at the first appointment. I would never go back to Burlington Hyundai. More

2012 Elantra limited has pulled to the left since the day I picked it up, and has never driven straight. Yet even after multiple visits to this service department, each time with their recommendation for an I picked it up, and has never driven straight. Yet even after multiple visits to this service department, each time with their recommendation for an alignment, 7 actually over a 2 years period, it still pulls. Now it is also pulling to the right. This is extremely frightening on the highway as you are continually fight to keep it going forward, and not end up in on coming traffic or in the ditch. Last time I took it to this service team, the Service Manager basically told me this pull is a characteristic of the car, and there is nothing they can do about it. Research on-line consistantly cites this as a problem, yet Hyundai does not have a cure. More

I have owned previous Hyundai's in the past and am very familiar with this dealership Last purchase was a Tuscon and it has given me nothing but hassles Warranty work 5 times in past 2.5 years very familiar with this dealership Last purchase was a Tuscon and it has given me nothing but hassles Warranty work 5 times in past 2.5 years Twice dick the mechanic said car was great,here are the keys ,i take it down the road and problem not resolved or worse . Take car back and chat with the 12 year old mechanic behind the desk who later advises me that they ordered wrong part and installed that part anyway . Every time i have taken my car here ,parts always need to be ordered which means time off work and lack of use of my car Also there advertised drive through service one is non existent ,more like book a service 1 (simple oil change) in a week s time . Basically dealership cannot handle the volume of service requests and although they say they are expanding ,that excuse ran stale years ago . I have decided to take my crap box SUV to another dealer for service issues and anxiously await the day when my car is paid for so that i can buy a better possibly domestic vehicle More

I purchased a '09 Accent with 26km for 9k cash. Even before my first oil change the car started to make all sorts or noises. A knocking from the back suspension , a clicking / hissing noise from the clu before my first oil change the car started to make all sorts or noises. A knocking from the back suspension , a clicking / hissing noise from the clutch and now needs a complete break job. I sent an Email to the service department to have these problems looked at and have not had a reply in about five days. I am very disappointed with the quality of workmanship and follow up service that this dealership provides. More

There have been MANY things that have lead me to writing this review. #1) I purchased a brand new Santa Fe a few years ago. This brand new car was delivered with a large scratch in the hood. Instead of re this review. #1) I purchased a brand new Santa Fe a few years ago. This brand new car was delivered with a large scratch in the hood. Instead of replacing the hood (like I had requested) they wanted to buff out the scratch. I gave them a chance and was not happy with the results of the "buff". I argued back and forth with the manager asking for a replacement hood...it took about 4 weeks and they finally okayed the replacement. It took 2 months total from the day I picked up my vehicle until they replaced the hood. I had paid extra to have it "weather proofed", but of course they didn't weather proof the new hood. I had to take it back AGAIN to have that done. I was happy with the outcome (excluding how much/long it took to get). #2) found out a year later that they had given my insurance company the VIN number for a completely different vehicle that had me over paying for insurance. I called into BH and they told me they could do nothing financially for me because I should have caught the mistake. and the final piece of ridiculousness....3) I work in Oakville and require my car for work...working Saturdays leaves only evenings available for servicing my car. I was forced to book an appointment during the day time (because they have discontinued their evening appointments) and now cannot because I have no transportation into the office when I leave my car with them for service...NOTE TO OTHERS: THEY ONLY DRIVE CLIENTS WITHIN BURLINGTON I told the lady at the service desk how unhappy I was that they could not drive me to work and said that I will no longer be using their service department from now on...her response "ok then". WOW!!! More

Of all the dealerships I went to while researching for a new car Armando Sy from Burlington Hyundai was the only sales person to ever follow-up with my wife and I. His customer service was above and beyond new car Armando Sy from Burlington Hyundai was the only sales person to ever follow-up with my wife and I. His customer service was above and beyond what was expected and he met all our needs in purchasing a new vehicle. He was able to answer any question we had and if he did not have have the answer himself he made sure he found it out for us. Working with Armando and the rest of the Burlington Hyundai team was a very easy and stress and hassle free experience. More

Armando helped us to find right colour that we liked. That way we got complete package. Now we are enjoying driving the new car. Great working with Armando. That way we got complete package. Now we are enjoying driving the new car. Great working with Armando. More

When I bought my very first car 3 years ago, I dealt with Dan Koz. He was exceptionally knowledgeable not only with his brand of vehicles, but with the whole market. He understood my concerns and my needs Dan Koz. He was exceptionally knowledgeable not only with his brand of vehicles, but with the whole market. He understood my concerns and my needs and helped me purchase the perfect vehicle for me. I felt very confident with my decision and knew that I would be returning to Hyundai for his services for my future vehicle needs. I have since started a family and needed a new car. The choice of dealership was simple, I will always be a customer of Dan's as long as he is in the industry and highly recommend his services to anyone in need of a car! More