Burlington Hyundai

I visited this dealership on Tuesday, April 8th, with the intention of buying out my lease. The previous week, I had spoken with a sales manager named Sarah, who provided me with the necessary details, inclu intention of buying out my lease. The previous week, I had spoken with a sales manager named Sarah, who provided me with the necessary details, including the buyout price and a list of documents I needed to bring. She also informed me that a safety inspection would be required, and advised that I schedule an appointment for that purpose. However, when I arrived with my vehicle, I was informed by a staff member that the safety inspection would cost $189—an additional charge that had never been communicated to me. Naturally, I was taken aback, as I had received no prior indication that there would be a separate cost for the inspection. I proceeded to the front desk and asked to speak with Peter, with whom I had a scheduled appointment for 11:15 a.m. Unfortunately, the staff had no record of my appointment, even though another employee, Tammy, had texted me the week prior to confirm it. This was disappointing and highlighted a clear lapse in internal communication. When I finally spoke with Peter, he informed me that the responsibility for the safety inspection fee fell to me. He expressed no understanding or empathy regarding the fact that this charge had not been disclosed by Sarah. I then requested to speak with a manager or someone more senior. I waited over half an hour before anyone came to address my concerns. Eventually, a gentleman (he never gave me his name) approached me but stood silently without introducing himself or offering any explanation or apology. His demeanor was dismissive and unprofessional, and I was left feeling completely disregarded. When I expressed my disappointment and said that I intended to leave a review on Google, he responded in an extremely inappropriate manner—stating that he would leave a review about me. I found this not only unprofessional but deeply disrespectful. Overall, this was the most disappointing and upsetting customer service experience I’ve encountered. I expected a higher level of professionalism, transparency, and courtesy from a business of this nature. I will avoid this dealership at all costs and will advise anyone I know to do so as well. I have since taken my business to another dealership. More

Have attended 6 times for service and tired of waiting for completion within the advised times. Waited 2 hours for an oil change and an unwashed car. Going elsewhere. for completion within the advised times. Waited 2 hours for an oil change and an unwashed car. Going elsewhere. More

Worst. . ı haf a brand new tucson and been in the service for 6 times in the first 5 months. The car had a manufacturing issues obviously however nobody back . ı haf a brand new tucson and been in the service for 6 times in the first 5 months. The car had a manufacturing issues obviously however nobody backed up. I was expecting a return or replacing with a new car, but i was asked to spend my time and come to service every time which is nonsense for a brand new car.. More

Sebastian was my sales person and I was very pleased with his service and I would recommend his services as well as Burlington Hyundai his service and I would recommend his services as well as Burlington Hyundai More

Always great working with Burlington Hyundai and Lori! Customer service is always consistent and much appreciated. Customer service is always consistent and much appreciated. More

Exceptional Service from John Kekilli: A Review My older parents were in the market for a new car, and I cannot overstate how delighted they are with both the vehicle and the service provided by John older parents were in the market for a new car, and I cannot overstate how delighted they are with both the vehicle and the service provided by John Kekilli. From the moment they stepped into the dealership, John's professionalism and genuine concern for their needs were evident. John went above and beyond to make my parents' decision-making process effortless. He took the time to understand their preferences and requirements, ensuring that every aspect of the car met their expectations. His expertise and knowledge were invaluable, as he guided them through various options, patiently addressing all my parents queries and concerns. What truly set John apart was his commitment to ensuring my parents' satisfaction. He wasn't just interested in making a sale; rather, he genuinely cared about finding the perfect fit for them. John prioritized their needs and worked tirelessly to negotiate a deal that was favorable and fair. Moreover, John's personable demeanor and genuine warmth made the entire experience enjoyable. My parents felt comfortable and confident throughout the process, thanks to his transparent communication and unwavering dedication. In the end, my parents drove off the lot in a car that exceeded their expectations, and they couldn't be happier. John Kekilli's exceptional service and professionalism have left a lasting impression on us. If you're in the market for a new or used car and want a stress-free experience with a trusted advisor, look no further than John Kekilli. He's not just a salesman; he's a true advocate for his clients. More

Took our Tucson into Burlington Hyundai for its first service at that dealer. Great service. Punctual, efficient, and friendly. Service Supervisor Justin Vandewiele was superb, very attentive to our qu service at that dealer. Great service. Punctual, efficient, and friendly. Service Supervisor Justin Vandewiele was superb, very attentive to our questions and needs. More

Thank you to all but a big and special thank you to Justin Vandewiele. Great customer service and alway helpful. Thank you. Justin Vandewiele. Great customer service and alway helpful. Thank you. More

Gave the keys to my car to another customer who drove off. At least say ‘sorry’ for your mistake and apologize for keeping a customer waiting. An honest mistake but owning it would go along way to suppor off. At least say ‘sorry’ for your mistake and apologize for keeping a customer waiting. An honest mistake but owning it would go along way to support customer service. More

selling an electric car for the same price as new seems like a bit of taking advantage of customers and the EV shortage. They are selling a 2022 IONIQ 5 with 35000 KM on it for almost exactly the same pri like a bit of taking advantage of customers and the EV shortage. They are selling a 2022 IONIQ 5 with 35000 KM on it for almost exactly the same price as new and the financing rates are not as favorable as financing a new car. The offer they made on my car was a bit of a joke as well. Im not sure if it was just the salesman I spoke with or the dealership. They have a demo car but they made it seem like a great privledge to be able to take a car for a test drive prior to purchassing. More