Brian Jessel BMW

Great Service Walked in off the street, had a very clear idea of exactly the car that I wanted. Met Nate, who is an awesome sales person. Informative, responsive, c Walked in off the street, had a very clear idea of exactly the car that I wanted. Met Nate, who is an awesome sales person. Informative, responsive, clear................answered all my questions clearly and quickly..........happy to recommend Brian Jessel and Nate to my friends........ Tarj More

Excellent Service I'm not sure what all the negative reviews are about! I too as a previous post dealt with Daniel Hui in service and found him to have impeccable servi I'm not sure what all the negative reviews are about! I too as a previous post dealt with Daniel Hui in service and found him to have impeccable service. I had bought a 2019 BMW x3 and it was supposed to have wifi hotspot; after a phone call and not able to get it on the vehicle I had to come in and was noted that it had to have been activated and installed simply by sales at the time I picked up my vehicle. Prior to me coming in, they asked if I needed a courtesy car and would have one ready for me if it was going to take more time. It was such a simple issues that got resolved right away and I also met one of their "genius" techs who guided me on how to now instal and get my 3 mo free service - he also made sure I didn't leave until everything was working properly and that I had all my questions answered. They even asked if I wanted my vehicle washed before taking it home (which they didn't have to) From the sales receptionist to the service advisor to the product genius person, overall very impressed with the service! More

Fantastic Great customer experience for me. I bought a 2013 X5 roughly a month ago and I am very pleased with every part of the transaction. from phone conversa Great customer experience for me. I bought a 2013 X5 roughly a month ago and I am very pleased with every part of the transaction. from phone conversation to making a full walk around video of the car for me in under an hour it was in my email. Alex was passionate about the cars and knew more than expected about bmw cars. Consummate professional in every way. More

RUN AWAY from this place When I walk-in to make a service appointment, they say "its free". When I actually show up for an appointment, the different things start happening a When I walk-in to make a service appointment, they say "its free". When I actually show up for an appointment, the different things start happening and the bills are coming up. Shady way to run business, misleading stuff. I had very unpleasant customer experience with snobbish service manager, Alex Tong. Alex, urgently needs to take some management classes, I wasted 45min of my time for nothing. Stay away from this place, don't let them make a fool of you! More

Sales EXPERIENCE NIGHTMARE Never WILL I DEAL WITH THIS COMPANY AGAIN. DISHONEST, SNEAKY,. I CAME AWAY ANGRY AND FURIOUS. GO TO VOLKSWAGEN CAPILANO. THEY are amazing! Vancouver Never WILL I DEAL WITH THIS COMPANY AGAIN. DISHONEST, SNEAKY,. I CAME AWAY ANGRY AND FURIOUS. GO TO VOLKSWAGEN CAPILANO. THEY are amazing! Vancouver bc More

THE BEST BMW DEALER IN CANADA POSSIBLY IN NORH AMERICA! Implacable customer service in both sales and service never had a bad experience for over 22 years. always friendly and knowledgeble staff Simply t Implacable customer service in both sales and service never had a bad experience for over 22 years. always friendly and knowledgeble staff Simply the BEST! Yoel Farzan More

2016 328xi Bought new, still love it! I bought my 2016 328xi from Jessel and am still loving it. I’ve had nothing but great service from Dan Hui and other staff every time! I’d definitely I bought my 2016 328xi from Jessel and am still loving it. I’ve had nothing but great service from Dan Hui and other staff every time! I’d definitely recommend this dealership to anyone looking for a great car with great service! More

Amazing experience with sales and service. Just took delivery of my 4th BMW from Brian Jessel BMW. The sales team there are very helpful, especially Francis Poon. My sales person was patient an Just took delivery of my 4th BMW from Brian Jessel BMW. The sales team there are very helpful, especially Francis Poon. My sales person was patient and explained everything in detail when it came to pre-ordering the new vehicle. Had to wait 3 months for it to arrive but well worth it. My wipers were streaking on the new car and my advisor Sam Eng very super helpful. He was able to look after it under warranty. More

fraud My car wouldn't start one morning and required a jump...after a jump it works fine until next morning. So i brought into the dealer ship for a fix... My car wouldn't start one morning and required a jump...after a jump it works fine until next morning. So i brought into the dealer ship for a fix...They told me the battery i have is not BMW battery so it need to be swap. Ok the car work for a week and the issue still there. I brought it back and now it's $162 for re-diagnostic...worst service eva. More

All around terrible No explanation to the service provided and there was a dent at the back of the vehicle. Will never go back to this dealership. They don't care about c No explanation to the service provided and there was a dent at the back of the vehicle. Will never go back to this dealership. They don't care about customer service, especially Bryan Chan More