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Brian Jessel BMW

Vancouver, BC

4.9
234 Reviews

2311 Boundary Road

Vancouver, BC

V5M 4W5

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234 Reviews of Brian Jessel BMW

December 10, 2019

Dishonest Very dishonest business practices - they will coerce you into buying the car but once they have your money they don't care about you anymore. I highly More

by customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service employees
November 07, 2019

Worst Class Dealership - zero star if allowed I am not trying to turn this into a public manner, but I was EXTREMELY disappointed with this “Ultimate” BMW dealership. I have been their loyal custo More

by Amila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hossein and Alex the assistant serivice manager
September 13, 2019

Ripoff service department Beware of the service department. They will rip you off charging you for items covered by warranty. On top of the extremely poor customer service. More

by BMWneveragain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hussien and service managers
August 07, 2019

Advisor was a total mess Brian Jessel was always the best of the local service centers for BMW. I Just took my car in and was talked into extra services. The price was very hi More

by BMWVancouver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Lee
July 11, 2019

Safety recall used as rip off opportunity BMW advised my 3 series had a defect which could result in a vehicle fire and advised not to park the car in the garage. Close to a year later the pa More

by victim of brian jessel BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HUSSIEN AND KEVIN THE SERVICE MANAGER
July 06, 2019

Perfect Experience It's really a nice experience shopping in this dealership, the sales person and finance office were really really friendly and patient , I enjoyed it More

by AlexW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Chen
Nov 30, 2020 -

Brian Jessel BMW responded

Hello AlexW, Thank you for the amazing review of our team at Brian Jessel BMW!

May 10, 2019

Defective car or defective service I have spent 20K over less than 7 yrs maintaining my X3 2008. Bought it brand new from this dealer in 2008. Almost always serviced from this dealer af More

by dontbuyfromBrianJesselBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Valentino Almeida
Nov 30, 2020 -

Brian Jessel BMW responded

Hello, Our sincerest apologies for the late response. We were just able to take ownership of our Dealer Rater page. We are disappointed to see you had a negative experience and felt pricing was overwhelming. If there is a moment you find yourself needing a Certified BMW technician, our goal is to be transparent with you regarding pricing. Please do not hesitate to reach out to our Customer Experience Specialist, Michelle Mueller, at mmueller@brianjesselbmw.com if you would like to discuss giving our business another opportunity to enhance your customer experience.

April 28, 2019

Great Service Walked in off the street, had a very clear idea of exactly the car that I wanted. Met Nate, who is an awesome sales person. Informative, responsive, c More

by Tarj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Knight
March 13, 2019

Excellent Service I'm not sure what all the negative reviews are about! I too as a previous post dealt with Daniel Hui in service and found him to have impeccable servi More

by barbi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Hui, Johh Chan, Sonia in reception
February 13, 2019

Fantastic Great customer experience for me. I bought a 2013 X5 roughly a month ago and I am very pleased with every part of the transaction. from phone conversa More

by casperian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander huang
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