Brian Jessel BMW

Very good customer service.Sam Ng was very helpful every Very good customer service. Sam Ng was very helpful every I come in. He explained to me very clearly of all issues. He's great. Very good customer service. Sam Ng was very helpful every I come in. He explained to me very clearly of all issues. He's great. More

Excellent and professional service. Their service is prompt and clean the car after service. The waiting lounge is clean and comfortable while you are watiting for your service. prompt and clean the car after service. The waiting lounge is clean and comfortable while you are watiting for your service. More

I went there so I could get my water hose fix, because my car was leaking some water. How much did they wanted to charge me? 3000 Around 15000 for the all car. (Because supposedly I had a lot a problems in m car was leaking some water. How much did they wanted to charge me? 3000 Around 15000 for the all car. (Because supposedly I had a lot a problems in my car) . For 2 brake pads, that both cost 68$, they charge you 1,300. You can do the math. To put them on.. of course I didn’t let them do it and brought my car home. This place only cares about stealing you money. Not friendly at all. After you leave your car there be careful because it will come with more problems. I’m pretty sure they make it on purpose so you have to go there again waist your money.. If you don’t understand anything about cars, stay away from them. Very dishonest. More

I had a fantastic sales experience at Brian Jessel ... Valentino was very professional, honest and treated me and my family with the up most respect. Valentino was very professional, honest and treated me and my family with the up most respect. More

This is my third BMW from Brian Jessel and they have made every transaction easy and enjoyable. The in house insurance provider was also a pleasure to work with. every transaction easy and enjoyable. The in house insurance provider was also a pleasure to work with. More

Excellent service and support. Thank you BMW Jessel. I have already recommended a few friends to your dealership. Valentino was superb. He was friendly and helpful. have already recommended a few friends to your dealership. Valentino was superb. He was friendly and helpful. More

The service advisor Daniel HUI and service team are very professional ! Their serive quality is good. Hopefully they can clean the car (both internal and external) after the services. professional ! Their serive quality is good. Hopefully they can clean the car (both internal and external) after the services. More

I'm a regular BMW and Mercedes customer.All my live I I'm a regular BMW and Mercedes customer. All my live I been dealing with parkshore BMW but since I only live very close to bj BMW , I usually take my I'm a regular BMW and Mercedes customer. All my live I been dealing with parkshore BMW but since I only live very close to bj BMW , I usually take my car to them for service. That day I got talk into getting a new BMW since my lease is almost up. And my regular sales person no longer working at parkshore BMW. Long store short, that's a big big big mistake. Not all BMW store are the same. Parkshore BMW are very honest with every customer. Bj BMW is a shark and don't keep their promises with customer. I am a very easy person to deal with and I even get mad with their service department and sales team. Just one example ( I blown my tires and I bought extra insurance for the tire and rim coverage. Their service team can tell me that the tire and rims are cover but the instructions and check up I have to pay for it. I got so mad that I told them don't touch the car and get it tow back to park shore BMW. And guest what... No charges and they even offer me a free rental car.) More

Very bad experience with the reception .I was there on Very bad experience with the reception . I was there on Saturday morning to pick up my car which was dropped off over there on Friday night, unfortun Very bad experience with the reception . I was there on Saturday morning to pick up my car which was dropped off over there on Friday night, unfortunately the receptionist didn’t listen to me carefully and I had to wait for one of the financial managers to get help for one hour. When the guy asked the receptionist about the key ,she didn’t bother herself even to look at her desk. Then the manager could find my key In 2 seconds looking at her desk himself!!! Hope she was responsible enough not to waste my time . Few of guys in this branch know what they are doing, and they are responsible and knowledgeable and helpful, but generally they try to sell their services then they transfer you to the main office if there is any problem. I think there is something wrong with the system of sale . Thanks Colin and Reza who are always thoughtful and helpful. More