Bolton Toyota

NEVER EVER GO TO BOLTON TOYOTA.It was the worst NEVER EVER GO TO BOLTON TOYOTA. It was the worst customer service when it comes to end of lease. Come across 3 Lease Managers/ Sales persons and no NEVER EVER GO TO BOLTON TOYOTA. It was the worst customer service when it comes to end of lease. Come across 3 Lease Managers/ Sales persons and non of them able to explain the lease end process transparently and all other options available to the customer. They only tried to sale the new vehicle on lease end. When asked to buy out the leased car they added HIDDEN FEES $899 into it which was not told before at time of buy the vehicle. When enquires to another Toyota dealer as walk in customer they said they will charge only $300 instead of $899 which blow out my mind as BOLTON Toyota doesn’t respect their own customer who bought the vehicle from them. Attitude of the Lease Managers/Sales Person are also very wired with no customer respect. WORST CUSTOMER SERVICE AND EXPERIENCE. I would NOT RECOMMEND BOLTON TOYOTA to anyone. NEVER EVER GO TO BOLTON TOYOTA... More

I have a 2012 Highlander Hybrid that I purchased in 2013. I’ve been a satisfied client of BT’s service department for about 6 years. They explain pricing before the repair, and I’ve found them to be quite fa I’ve been a satisfied client of BT’s service department for about 6 years. They explain pricing before the repair, and I’ve found them to be quite fair and thorough. Melissa contacted m. me to provide this review. More

Amazing employee amazing service warm welcoming thanks 🙏 to Adi who made me very comfortable and mange to get me the car that I love and most important was in my budgets as well thanks to financial advisor to Adi who made me very comfortable and mange to get me the car that I love and most important was in my budgets as well thanks to financial advisor More

Very very poor service from finance manager Never try to Very very poor service from finance manager Never try to trust on him his name is syed I bought used vehicle from them 2 days ago but yesterday mo Very very poor service from finance manager Never try to trust on him his name is syed I bought used vehicle from them 2 days ago but yesterday morning I realized that they charged me more for vehicle. They added hidden charges in it. I tried to call him so many times . He doesn’t pick up my call even yesterday and today He called me in the evening time and said he will call me within 20 minutes but he didn’t call me back . He just try to make excuses because he doesn’t have proof about hidden charges More

good by also they need to teach the finance guy how to treat a customer not to charge for something I the want like $4154.72 I want this money back fest also they need to teach the finance guy how to treat a customer not to charge for something I the want like $4154.72 I want this money back fest this Bolton Toyota is terrible 0 star More

New Vehicle Purchase I liked the dealership the minute I walked in. Friendly, helpful staff! I was introduced to Noel Istephan in Sales who assisted me with my purchase. I liked the dealership the minute I walked in. Friendly, helpful staff! I was introduced to Noel Istephan in Sales who assisted me with my purchase. Noel went out of his way to assist me in locating the car I wanted. We test drove a few and ended up doing a purchase on the same day of our fist visit! The car, a beautiful 2020 Corolla, had to be custom built and was delivered to the dealership within a couple of weeks. Noel was extremely courteous in his dealings with me and gave me a loaner vehicle while waiting for my new car to arrive! No additional cost for this extra service! Noel was professional and maintained contact with me to advise of the details of the new car arrival. He even presented me with a gift when I picked up my car! Excellent service and very helpful, courteous staff. I will definitely recommend Bolton Toyota to my friends and family! More

No Communication and Lies Go get a car after being pressured on the condition that my fianace is approved to take over my loan. Put deposit down. Nothing for 2 weeks call and t Go get a car after being pressured on the condition that my fianace is approved to take over my loan. Put deposit down. Nothing for 2 weeks call and told waiting on his approval. Ask for a call since the finance manager wasn't in. Still no call. Tell them deal is off and I'm coming to get my refund on the deposit. Manager wasn't in so left my information so I didn't have to be there. 2 weeks after that 5 phone calls in with no cal lb. back whatsoever my refund was processed. Every time I called I was told it was processed and I would see it in a few days. The last time I called I was told it was processed July 17. I went in on the 6th for the refund. Throughout the whole process I was told I would get a call back but not once did I get a call. Nothing to follow up, no confirmation of anything. Very poor service and if you actually look that the customer reviews they all say the same thing More

Not good not bad I bought a brand new car from Bolton Toyota . It’s been 5 months . Calling them frequently to for remote starter in my car . I already paid for it. Bu I bought a brand new car from Bolton Toyota . It’s been 5 months . Calling them frequently to for remote starter in my car . I already paid for it. But they just tell that they will give a call back. No one is calling back for it. Just mean for finance payment . Not a good customer service . I always get to talk to different persons so they have to re open my file. Still waiting for them to give me a call for my remote starter ! More

so impressed! I contacted Bolton Toyota about a used car they advertised and got an immediate response. I had one question later and by morning my question was ans I contacted Bolton Toyota about a used car they advertised and got an immediate response. I had one question later and by morning my question was answered and was invited down to try the car by Christina. Everything I asked about was not a problem and I was told it all would be taken care of wish it was. I drove my car home today with a thank you gift and a tank full of gas. I am so pleased. Thank you Christina and of course Bolton Toyota. More

Sales staff #1 I've always bin a ford guy. But after some home work I went to go see the Toyota trucks. I was impressed and liked what I saw. So came time to speak I've always bin a ford guy. But after some home work I went to go see the Toyota trucks. I was impressed and liked what I saw. So came time to speak to someone about the details and #'s. I had the privilege of meeting Sonu-Z a young sales man that for the first time in years did not put any pressure one me, answered all my questions and if he wasn't 100% sure, he asked someone that new. We had coffee and talked trucks and toyotas . I didn't agree to anything the first visit , and I got a polite call after a few days asking if there was anything Sonu-Z could do. I told him I was looking around and would let him know if there was anything he could do. A week after that I'm the new owner of a 2019 4Runner... and very happy. I think if it wasn't for Sony-z I would have got a Toyota. He and ALL the staff at Bolton Toyota went above and beyond to help me get this truck. I would tell anyone to go see the guys at Bolton Toyota and see my friend Sonu-Z . They may have changed this ford guy, Thank you again Bolton Toyota. More