Birchwood Honda Regent

Hostile and unwelcoming service We had rolled in to get an oil change on our car, never been here before so we were unfamiliar with the process. We exited the car and were ignored by We had rolled in to get an oil change on our car, never been here before so we were unfamiliar with the process. We exited the car and were ignored by all three service agents in the garage. We stood by our, clearly looking confused as we waited to be greeted and asked about what we needed. One woman stood at her podium just glaring, until we asked her "do we stay here by our car"? Still glaring she just replied "no". Confused and nervous, we both then asked " oh, should we come to you, or?" Then she replied "yes". When telling her about the oil change, it turns out we were at the wrong place. We had booked an appointment with Birchwood Kia across the street, but this woman continuously made us feel stupid throughout the conversation, and made the entire process more complicated than it needed to be. When we asked her where Birchwood Kia was (to see if we could just scoot over there and make it in time), she failed to mention it was right across the street and had to look up the address. She spoke down to us as though we were children, and just made the entire experience unpleasant. Good thing we had a coupon and didn't have to pay. More

Great experience I would highly recommend the staff at rent Honda. I never felt pressured and being a senior I felt assured that all my needs and questions about buyin I would highly recommend the staff at rent Honda. I never felt pressured and being a senior I felt assured that all my needs and questions about buying my vehicle were answered. More

Great experience Your sales person was very interested in what we wanted, The over all experience was great. My wife was also very impressed with the way she was treat Your sales person was very interested in what we wanted, The over all experience was great. My wife was also very impressed with the way she was treated. Thank you. More

Great experience The staff was really friendly and professional, there was no pressure to buy and they made us feel comfortable when we decided to purchase. Even after The staff was really friendly and professional, there was no pressure to buy and they made us feel comfortable when we decided to purchase. Even after the purchase there has been excellent customer service primarily provided by Kenneth Garcia. I will be recommending to friends. Great experience! More

Honest I always leave this dealership with peace of mind and the sense that all concerns will be addressed with honesty . The explanation was clear and choic I always leave this dealership with peace of mind and the sense that all concerns will be addressed with honesty . The explanation was clear and choices fully explained More

Good service Service personnels are very nice and explains very well. The prices are reasonable and I had a very good experience dealing with them. This place is h Service personnels are very nice and explains very well. The prices are reasonable and I had a very good experience dealing with them. This place is highly recommended. More

Great! Great for Assisting the customer, explaining what the customer need to know on vehicle, you can choose the schedule that fits on you. Great service! Great for Assisting the customer, explaining what the customer need to know on vehicle, you can choose the schedule that fits on you. Great service! More

Service review Excellent service from all involved. The work was completed in an efficient and timely manner. Have owned a Honda for several years and found Birchwo Excellent service from all involved. The work was completed in an efficient and timely manner. Have owned a Honda for several years and found Birchwood by far the best. More

Excellent service! Great staff, knowledgeable group of people. Great communication to costumers. Been going for 6yrs. With our recent vehicle and been a Honda costumer s Great staff, knowledgeable group of people. Great communication to costumers. Been going for 6yrs. With our recent vehicle and been a Honda costumer since 1994. I recommend all the time. Birchwood Honda on regent, excellent job! More

Fast and simple It's my first time visit in the Honda dealer for a recall service and I got in right away , service crew are very friendly and professional. It's my first time visit in the Honda dealer for a recall service and I got in right away , service crew are very friendly and professional. More