Birchwood Ford

Came in with mayor problems, left with none!!! Dealing with Amanda in service is always a special experience. Always solves my problems( and I'm very picky). If not for her and her great customer s Dealing with Amanda in service is always a special experience. Always solves my problems( and I'm very picky). If not for her and her great customer service, I'd be in a Toyota! She lives and breathes ford and her customers feel it!!! More

Excellent service - friendly staff Brought in for regular maintenance and a problem with heating system that malfunctioned intermittently. The problem was solved after testing and runni Brought in for regular maintenance and a problem with heating system that malfunctioned intermittently. The problem was solved after testing and running the vehicle persistently. I appreciated receiving the detailed written report of all tests run and how the solution was reached. Grateful for their perseverance and knowledge. More

Great customer service I recently bought a used vehicle from birchwood and was very pleased with all levels of service provided, would definitely recommend this dealership. I recently bought a used vehicle from birchwood and was very pleased with all levels of service provided, would definitely recommend this dealership. Calvin, salesman, and Tyrone, insurance manager, were both extremely helpful in getting the deal closed More

repair a tire and install new throttle body I took my 2016 Ford Fusion in to Birchwood Ford on Regent to have a tire repaired and while I was there Don, my service rep. told me that there was a I took my 2016 Ford Fusion in to Birchwood Ford on Regent to have a tire repaired and while I was there Don, my service rep. told me that there was a recall on the throttle body and suggested that I should get it done now while the car was there and that it would take 45 minutes. Seeing I was from out of town he didn't want to see me having any problems on the highway with the car, so everything was done quick with excellent service. I thank him very much for this.GREAT WORK More

Terrible Customer experience I tough you gave me a credit for getting my tires swap out for free from Mariah, She even comfirm my appointment after recevING my e-mail asking cré I tough you gave me a credit for getting my tires swap out for free from Mariah, She even comfirm my appointment after recevING my e-mail asking crédit and compensation. I went to the service center, and they didn't recognize any crédit. so I couldn't get my tires change and you screwed me up completly. I will never ever get any of my service to your business again. Never ever. I would not recommend any one to trust this business More

Excellent dealership I bought a new Escape 2 years ago. Just traded it in for a new one. Devin, who sold us both vehicles, is great. All staff fantastic...Tyrone, Nany I bought a new Escape 2 years ago. Just traded it in for a new one. Devin, who sold us both vehicles, is great. All staff fantastic...Tyrone, Nany just to name a few. I would recommend this dealership. More

Amazing Service Such a quick and friendly service! Always a friendly, professional kind . Attention to details and going beyond the expected Service. Every time! Birc Such a quick and friendly service! Always a friendly, professional kind . Attention to details and going beyond the expected Service. Every time! Birchwood is lucky to have people like this working for them as well! More

Amazing Service Had great service when brining in our Ford explorer. They were very knowledgeable and went above expectations to show us exactly what needed to be don Had great service when brining in our Ford explorer. They were very knowledgeable and went above expectations to show us exactly what needed to be done without any hassle at all! Thank you. More

Always dependable! Such quick and friendly service! Always a friendly face. Attention to detail and going beyond the expected service. Every time! He even gave me a new Such quick and friendly service! Always a friendly face. Attention to detail and going beyond the expected service. Every time! He even gave me a new pen after I admired his lol! More

Odd charges One thing I found odd. I took my new to me 2015 Super Duty in for a safety inspection. It only had 30,000 KMs on it, and they claimed it needed front One thing I found odd. I took my new to me 2015 Super Duty in for a safety inspection. It only had 30,000 KMs on it, and they claimed it needed front shock absorbers. Covered under warranty, but found it odd that it would need this at only 30,000 KMs. Service was fine though. More