Birchwood Ford

Full Circle My boyfriend and I bought 3 vehicles from this dealership in the past, and have recently come back to purchase our fourth! The customer service and fr My boyfriend and I bought 3 vehicles from this dealership in the past, and have recently come back to purchase our fourth! The customer service and friendly atmosphere are exceptional! I will never go to another Ford dealership! They have exceeded my expectations and make us feel so welcome and taken care of all the time! Thank you to Tyrone, Chris, Liam, Peter and RJ who have taken the time to talk with us and help us in making our decision and making our lives so much easier and better! More

My experience at my Ford dealer. I found Jordan to be exceptional and most pleasant dealing with her when I brought in my vehicle for service. 😊 A wonderful employee! I'm hap I found Jordan to be exceptional and most pleasant dealing with her when I brought in my vehicle for service. 😊 A wonderful employee! I'm happy! More

Perfect Service Jordan makes sure every detail is given the upmost attention and follows up with the costumer Excellent service, professional, and a very cheery atti Jordan makes sure every detail is given the upmost attention and follows up with the costumer Excellent service, professional, and a very cheery attitude She makes it a Great way to start a day off when you drop your vehicle off in the morning More

Craig and Kathy Jordan Zadro was very knowledgeable , helpful and accomodating and made this service call a positive experience. I would like to commend her on the Jordan Zadro was very knowledgeable , helpful and accomodating and made this service call a positive experience. I would like to commend her on the great customer service from start to Finish and all aspects in between More

Customer Service Had to take my 2014 Escape in for a few recalls and when I booked the appointment Jordan Zadro assisted me. She went above and beyond to make sure tha Had to take my 2014 Escape in for a few recalls and when I booked the appointment Jordan Zadro assisted me. She went above and beyond to make sure that I had everything I required, right down to offering me a courtesy vehicle which I did not require. She was super friendly when I had to reschedule my appointment . When I had to take the vehicle back to have tires re-torqued. once again she looked after me . A very excellent experience I had. Thank you Jordan ... More

Service,just plain good old service:) very good overall feeling dealing with Birchwood Ford.I just got out of Colon Surgery that day and wasn't feeling so good but Birchwood did their best very good overall feeling dealing with Birchwood Ford.I just got out of Colon Surgery that day and wasn't feeling so good but Birchwood did their best to help me. More

Good experience There were 2 warranty issues from a recall issued by Ford. The work was completed as promised and completed within the time promised also. The servi There were 2 warranty issues from a recall issued by Ford. The work was completed as promised and completed within the time promised also. The service representative was helpful More

Great service Service representative, Jordan Z., was very knowledgeable and took the time to explain and go through all the maintenance requirements over the life o Service representative, Jordan Z., was very knowledgeable and took the time to explain and go through all the maintenance requirements over the life of my vehicle and answered all my questions. More

Fast and very friendly The service was awesome especially S.A Jordan was superb she was explaining everything and what they fixed in my vehicle. And also thank you to Ge The service was awesome especially S.A Jordan was superb she was explaining everything and what they fixed in my vehicle. And also thank you to Geri lynn she did some amazing job.I ask her about planning some upgrade and she have the answers very fast.To me why I would go somewhere else shop. More

Very friendly service Very friendly service. Great to see everyone at the service desk doing their jobs with a smile on their face. The service team always makes me feel we Very friendly service. Great to see everyone at the service desk doing their jobs with a smile on their face. The service team always makes me feel welcomed. More