Big 4 Motors

Excellent from start to finish Sales were great and knowledgeable from the start. The management was also very approachable and friendly. The dealership was excellent all the way th Sales were great and knowledgeable from the start. The management was also very approachable and friendly. The dealership was excellent all the way through to the deliver and pick up. Would highly recommend them if looking for a vehicle. More

Service Center customer service needs improvement I kept putting off this review, but after recently been asked by a co-worker if I would recommend Big 4 and I realized I don't think I would because o I kept putting off this review, but after recently been asked by a co-worker if I would recommend Big 4 and I realized I don't think I would because of their Service Centre I decided I should be vocal. Before dealing with the Service Centre, I had nothing but good things to say about Big 4, which was recommended to me by my sister and her husband. I love my jeep, Ahmed Mansour was a fantastic dealer and Stacey Rogowski in Financial was great to deal with! And honestly my issue is being able to get ahold of the Service Centre. At the beginning of June, I noticed I needed either a wheel alignment, tire balancing or both. I appreciate online tools, so my first step was to contact Big 4 via their "Contact Us" option on their website giving my contact information and my question as to which service I needed for the issue. I waited for two days and NEVER got a reply or phone call. I then tried calling the Service Centre on June 2nd, was told she couldn't help me and would transfer me to someone who could - the transfer went straight to voicemail. I left a message with my name and number. Did not receive a call the next two days. I called twice on June 4th, kept ringing and never got picked up. I gave up. At this point I started seeing what other service centre was either near my home or work place. I worked it out that I could drop it off at a Kal Tire on June 9th (who by the way answered their phone in a timely manner and the person who answered the first time could answer my questions). But now I wanted to see if I could even get ahold of Big 4's centre at all. I called FOUR times on June 8th. The phone just rang and rang. I was placed on hold for an unacceptable length that I got frustrated and hung up to call back. Third time a young female picked up and when I explained my situation before I could even say I did not want to be transferred to someone "who could help me figure out what I needed" she transferred me to a voicemail. Which I left another message because why not at this point. I then called back to be given the opportunity to NOT be transferred. And no one picked up. I never got a call back from my second message either. Needless to say I went with my Kal Tire option and will be going to them for all my tire needs in the future. All of these phone calls happened during business hours when the Centre was open, so why it was that insanely difficult to get ahold of anyone is beyond me. I don't know if your Service Centre needs to hire more people to answer the phones and to call back people who leave voicemails or maybe you do not care as much about your customers as you claim. More

Always excellent service and buying experience. Like most people, I hate buying cars. It's always been a painful experience. Dealing at Big 4 has been completely different, the prices are fair, and Like most people, I hate buying cars. It's always been a painful experience. Dealing at Big 4 has been completely different, the prices are fair, and after sales service is excellent. I have my vehicles serviced there too, as the prices are good, shuttle service is fast, and the service is done right the first time! More importantly, my vehicle is returned when the dealer says...every time. I dread a trip to the dealership as a mind numbing experience, but can't recommend Big 4 highly enough. They've been very considerate of my time and wallet! More

Great Experience! My experience at Big 4 Motors was by far the best I've had with a car dealership!! After going through the stresses from dealing with other dealership My experience at Big 4 Motors was by far the best I've had with a car dealership!! After going through the stresses from dealing with other dealerships I have dealt with in Calgary recently. It was a very stress-free and simple vehicle purchase with the team at Big 4 Motors!! John Quinlan, Martin Venneri and Stacey Rogowski were great, very easy to talk to, knowledgeable, straightforward and made my buy simple. We definitely recommend them to everyone we speak to and they will have our business in the future. Thank you so much! More

I recently bought a 2011 Mazda 3, being lucky enought to ben I recently bought a 2011 Mazda 3 from Big 4, I was fortunately able to benefit from Joe Chiarizio being a 20, 30 year old friend of Dale Adams. So far I recently bought a 2011 Mazda 3 from Big 4, I was fortunately able to benefit from Joe Chiarizio being a 20, 30 year old friend of Dale Adams. So far, I am ver pleased with the car and the way the whole transaction was handled. More

excellent experience A++++ My experience at Big 4 Motors was by far the best I've had with car dealerships! I would highly recommend them to anyone looking to buy new or used. J My experience at Big 4 Motors was by far the best I've had with car dealerships! I would highly recommend them to anyone looking to buy new or used. John Quinlan was so helpful and overall a great guy. He did his absolute best to make us happy, answered all our questions with honest answers. We have had bad experiences in the past with other dealerships and he assured us this time would be different and it was. Darcy Schinnour was awesome as well, I've never had a sales manager come introduce himself and thank us for our purchase. The financial services manager Bruce Giffin was fantastic! Very friendly and got us approved with a great interest rate within an hour! If your looking to buy new or used go down and see John you won't be disappointed. More

New truck experience Dealing with Marty and Stacy was excellent he answered all questions promptly and got me in the truck that I wanted. It was a great experiance and I'l Dealing with Marty and Stacy was excellent he answered all questions promptly and got me in the truck that I wanted. It was a great experiance and I'll recommend big 4 and Marty to everybody that's looking for a vehicle. More

So thrilled with our new van We went to Big 4 motors looking for a van. We dealt with John Quinlan and were so glad that we did. He was honest, polite, knowledgeable and found us We went to Big 4 motors looking for a van. We dealt with John Quinlan and were so glad that we did. He was honest, polite, knowledgeable and found us a vehicle that drives like a dream! Then our experience was enhanced by our dealing with Martin and Stacey Rogowski . Stacey and John have personal experience with the vehicle and options that we were offered which made me feel extra confident in their abilities. I will always buy my vehicles from this dealership in the future. They are out to make their customers happy and as a result we will be back to get a future vehicle. Thank you all! More

johan had very good customer skills, Johan was a very good salesman, helpful, explained things well, big 4 motors is a great place to buy a vehicle, make customers feel at home. Haven Johan was a very good salesman, helpful, explained things well, big 4 motors is a great place to buy a vehicle, make customers feel at home. Haven't had work done on the truck yet so can't rate the service department. More

What a seamless experience!!! Both Martin & Stacey were excellent to deal with, totally professional and went out of their way to find the right vehicle and options I was looking f Both Martin & Stacey were excellent to deal with, totally professional and went out of their way to find the right vehicle and options I was looking for. I will be recommending Big 4 to friends and family for the OUTSTANDING CUSTOMER SERVICE!!!!! More