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Bay King Chrysler
Hamilton, ON
578 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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578 Reviews of Bay King Chrysler
June 14, 2017
window rain guards My recent visit to Bay King Service was a very pleasant experience. Not only did they correct the leak, but there was no charge for their parts or lab My recent visit to Bay King Service was a very pleasant experience. Not only did they correct the leak, but there was no charge for their parts or labor. The appointment was made without delay and the entire visit was prompt and courteous. More
by JOHN RANDLE
Employees Worked With
Gary Stone
June 14, 2017
A long journey I started looking for a new vehicle about a year ago and when we started we had no intention of buying a Dodge. We were originally looking for a smal I started looking for a new vehicle about a year ago and when we started we had no intention of buying a Dodge. We were originally looking for a small SUV, but through a change in circumstances we decided we needed a van. We had gone to Bay King a few times, but it wasn't until we met Dan Luton, a salesman there, that we decided we had to buy a van from him. Dan was so patient and kind, and he put up with all my questions and indecision. He is truly a good person and the only reason we bought from Bay King. Through this experience we now love this dealership and will continue to give them our business as long as Dan is there. Thank you from the bottom of my heart, I love my new Grand Caravan!! More
by Kdgaudreau
Employees Worked With
Jocelyn, Dan Luton
June 05, 2017
Courteous staff. All concerns were addressed Staff related to my issues and addressed them as they said. My extended warranty was not transferred into my name at the time of purchase but the Bay Staff related to my issues and addressed them as they said. My extended warranty was not transferred into my name at the time of purchase but the Bay King team corrected this promptly.. very satisfied with service. More
by Bossman
Employees Worked With
Adrienne Sherring
June 04, 2017
Great experience Dan was very friendly, helpful and honest in showing us all options, new and used, so we knew we were making the right decision. We have already recom Dan was very friendly, helpful and honest in showing us all options, new and used, so we knew we were making the right decision. We have already recommended bay king to our friends and family. More
by Vanessa
Employees Worked With
Dan Luton
June 01, 2017
Fantastic experience! Janelle and Scott were extremely helpful and understanding of my situation and my need to get into a new car. Janelle was extremely kind and as soon a Janelle and Scott were extremely helpful and understanding of my situation and my need to get into a new car. Janelle was extremely kind and as soon as I walked in the door I felt welcome at Bay King. I love my new Jeep Patriot and would recommend this dealership to anybody. Best experience I've had purchasing a car! More
by Charlotte8771
Employees Worked With
Janelle Hunter, Scott Mcquillen
May 31, 2017
Good technical people easy to deal with. Good technical people easy to deal with but we are all humans and we have our downfalls. In general people coming to have their cars repaired, do not Good technical people easy to deal with but we are all humans and we have our downfalls. In general people coming to have their cars repaired, do not have knowledge or very little knowledge about cars. It would be good that, the car issues found are explained and presented as they are (such as: “you could still drive the car for ..." before you need to service it). It would create a friendly approach and it will improve people perception about dealerships (yours in particular - you are in the business to serve the community and not to take advantage of it). More
by Jeep2008
Employees Worked With
Adrienne Sherring
May 27, 2017
Fantastic! Easy to deal with! We'd like to thank the Bay King Sales Team especially "Dan" for making us so comfortable and walking us through the purchase of our BRAND NEW 2017 CHA We'd like to thank the Bay King Sales Team especially "Dan" for making us so comfortable and walking us through the purchase of our BRAND NEW 2017 CHALLENGER. The attention to detail was "Fantastic ". We would recommend " The Bay King team " to our friends and family! More
by challenger
Employees Worked With
Jamie Richter, Dan Luton, James Hand
May 26, 2017
Loving my Rebel! Dan was great! From the moment to showing my truck all the way to moment he gave my keys! He was just a text away when I had any questions and the cus Dan was great! From the moment to showing my truck all the way to moment he gave my keys! He was just a text away when I had any questions and the customer service given at dealership was 10 out of 10 rating. I'm glad I choose to get my Ram at Bay King. More
by NickS797
Employees Worked With
Dan Luton
May 24, 2017
Upsetting time and time again When I bought my vehicle at Bay King, i didn't realize that Scott was the only helpful person that listened. Except for my most recent oil change, my When I bought my vehicle at Bay King, i didn't realize that Scott was the only helpful person that listened. Except for my most recent oil change, my fluids were not topped up afterwards-so this time I inquired and it was completed. From the time I walk in to be serviced, I have not had a smooth, helpful, sincere experience. The customer service experience has been only consistently upsetting and disappointing. Whenever I inquire about issues with my vehicle I cannot be given a professional, knowledgeable answer. I have had alignment and brake issues since I drove my vehicle off the lot and I stated this a few times. This was looked into once and I was told that all was okay. Again within the past month, my vehicle did not stop when I braked. The first time it happened, I rear ended someone. Scott has been helpful in listening as well as the service manager, but the problems still exist. The last time I was in for a service, my invoice stated that there were recommendations for my vehicle but that I had declined the work being completed on my vehicle. This was not true and I inquired why it said that, In fact, I didn't have anyone talk to me about my vehicle after I had been called to pick it up. When I inquired about the invoice details, no one knew why it said that and stated that it was just a statement that the service desks puts in there when it prompts them for a response. I had stated that it didn't seem right as I've had numerous issues already so if something needed attention, I wanted to know. I was told the person who inputted my invoice was on break and they could only tell me and I was directed to call back. I then received an email asking me to complete feedback on my last visit and attached was my invoice, still stating that I had declined the services needed on my vehicle. I feel that the only person that has helped me in situations such as these has been Scott and unfortunately I cannot continue to only seek him out when I have a situation. More
by saddenedconsumer
Employees Worked With
Adrienne Sherring, Patrick Bennett
May 21, 2017
First service experience since switching from Johnston Switched from Johnston because they don't care about their customers. This experience was far superior. Bay King was efficient and friendly, unlike Switched from Johnston because they don't care about their customers. This experience was far superior. Bay King was efficient and friendly, unlike Johnston.Thank you. More
by ttirone
Employees Worked With
Patrick Bennett
