Barrie Volkswagen

The worst dealership ever! We bought a 2016 Jetta back in November 2020. The vehicle was sold certified but the certification was outsourced to someone else and the vehicle has had issues from day one. The G November 2020. The vehicle was sold certified but the certification was outsourced to someone else and the vehicle has had issues from day one. The GM Jesse and the service Manager Dillon are two faced and dishonest and have no clue or care in the world how their customers should be treated. Here is a rundown of our issues. They handed us a vehicle with outstanding recalls even though it was in their possession for months before we purchased it. The drivers side mirror turn signal was burnt from day one. They ordered the part and being the geniuses that they are they put it on a different Jetta that they were selling. They ordered another light and many weeks later, I called to ask about the light and they said it was now in. Keep in mind, I called them , they did not call me: When the light was replaced, it started to take on moisture and it was replaced and yet the same problem and was told that is normal for LED lights! How the xxxx was it not taking on moisture before and since the shop replaced it, all of a sudden it is taking on moisture. They insist it is normal even though the service advisors who originally saw it told me they have never seen that before. That’s not even the worst of their sheer incompetence. The driver and passenger latches failed after 7 weeks and the doors would not seal properly. How can a true certified car have this issue. I replaced the latches and paid $650 dollars. But the true slap in the face is that they damaged the drivers door during the latch replacement (the outer shell was pushed outwards which means that as they were working in that area, they pushed too hard and and ended up causing the outward damage. Of course, they denied it and said our video shows we did no such damage. I told them to pull up the original pics of when the vehicle was traded in before we purchased it to see if that was existing and of course, they did not because that will prove their guilt. When you bring in a vehicle, they never do a walk around like other dealerships do for the very reason that if they damage your vehicle they can always say we did not damage it and we as customers have no possible way to prove it. This is a underhanded move by a sleazy and underhanded dealership. It starts at the top with Jesse and this dishonesty infects the entire dealership. The car even has rust bubbles forming after a month. Think about that, have you ever purchased a vehicle from a dealership and seen rust already forming after a month. That was probably a preexisting issue that they patched up poorly before selling us the vehicle. Again, this is a dealership that have no issue screwing over their customers. Do yourself a favour, avoid this dealership at all costs and go buy a vehicle from a dealership with honesty, integrity and customer appreciation. If I could rate this dealership and management a 0, that would be too high. More

Excellent work by the service department, vehicle was ready on time, washed and everything fully explained. Unfortunately due to current covid problems no valet service available. ready on time, washed and everything fully explained. Unfortunately due to current covid problems no valet service available. More

Everyone was friendly and clearly explained what needed to be done with the vehicle. My car was ready well in advance of when I needed it and the service manager even explained a feature to the car I was u to be done with the vehicle. My car was ready well in advance of when I needed it and the service manager even explained a feature to the car I was unaware of! More

Ian Brown was freindly, knowledgeable and motivated to reach a fair price during negotians. Because of this experince i would recommend this dealer and i will be back for future purchases. reach a fair price during negotians. Because of this experince i would recommend this dealer and i will be back for future purchases. More

Very caring and organized dealership. Took care of all my needs and I will definitely go back! They have a great support staff that help make the experience great. needs and I will definitely go back! They have a great support staff that help make the experience great. More

Excellent customer service, I knew my car was being looked after by professionals. It was ready on time and service was completed to my satisfaction looked after by professionals. It was ready on time and service was completed to my satisfaction More

Excellent customer service. Keane went above and beyond and is a true professional. He responded to all our queries in a timely manner. We highly recommend this dealership. and is a true professional. He responded to all our queries in a timely manner. We highly recommend this dealership. More

Awful experience with this dealership. Rude service advisor and large scratch left on my vehicle after service. General manager acknowledged scratch on car and said he would take care of it. Have tri advisor and large scratch left on my vehicle after service. General manager acknowledged scratch on car and said he would take care of it. Have tried to contact several times since December and they will not return phone calls. Do not go to this dealership! More

Knowledgeable technicians, advisors and sales staff. VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW staff. VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW VW More

Went in to buy a GTI, was assisted by James and Paul and they were a great help! Helped me find the car I was looking for and made sure all my needs were met. Great team, great people 10/10 recommend. they were a great help! Helped me find the car I was looking for and made sure all my needs were met. Great team, great people 10/10 recommend. More