Barrie Volkswagen

Prompt excellent service -friendly customer service -knowledgeable service department -shuttle service was available & prompt for both drop off & pick up -VW points make a -friendly customer service -knowledgeable service department -shuttle service was available & prompt for both drop off & pick up -VW points make a difference -dealership is close More

car key remote fixed vs new Neither of the other dealers I visited suggested that my key remote could be re-programmed but just wanted me to buy new . In thier " can-do innovativ Neither of the other dealers I visited suggested that my key remote could be re-programmed but just wanted me to buy new . In thier " can-do innovative mindset " they managed to cobble together a couple of pieces from another remote and even charged me less than they originally thought . ... Bottom line they save me savde me $400 More

Prompt and efficient I had an urgent request for service while travelling on the Hwy 400 through Barrie Ontario. The Barrie VW service Representative , Chris Bailey respon I had an urgent request for service while travelling on the Hwy 400 through Barrie Ontario. The Barrie VW service Representative , Chris Bailey responded quickly to my email, phoned me as requested and had the car inspected and serviced promptly. I was particularly impressed because I am not a regular customer of that VW dealership. Chris himself was very helpful. More

Good visit Overall my trip to volkswagon was a good experience. It will likely improve, when construction in the parking lot is complete. I would recommend for a Overall my trip to volkswagon was a good experience. It will likely improve, when construction in the parking lot is complete. I would recommend for any volkswagon drivers. More

excellent service Roger Waithe very pleasant Very organized, friendly personnel, quick service ( was told it would take approx 1 1/2 - 2 hrs and it was ready in time) that's very important for me Very organized, friendly personnel, quick service ( was told it would take approx 1 1/2 - 2 hrs and it was ready in time) that's very important for me, overall very pleasant visit More

Jodi is an excellent customer representative. Jodi has always been excellent and pleasure to deal with. Wasn't happy with the dirty steering wheel and dirty finger prints on my glove box from Jodi has always been excellent and pleasure to deal with. Wasn't happy with the dirty steering wheel and dirty finger prints on my glove box from the technician. More

Very good no issues what so ever - this time !!!! I was impressed with the service this visit. Repairs carried out under warranty in timely manner. The last visit however left a lot to be desired. I was impressed with the service this visit. Repairs carried out under warranty in timely manner. The last visit however left a lot to be desired. Called by service clerk to advise that car was ready for pick-up but waited almost an hours for it. Mislead at the pricing for an oil change - was given three different prices VW called twice to re-schedule appointment as they hade inadvertently over-booked If it hadn't been that this visit required parts to be replaced under warranty there's no way I would have returned based on my experience of the week before More

Rewards Club Over the past five or six months I have been receiving notice that if I serviced my car that month I would be awarded an additional 25 dollars towards Over the past five or six months I have been receiving notice that if I serviced my car that month I would be awarded an additional 25 dollars towards my rewards club which would be applied to the cost of servicing my car. When servicing did come due in June I did not receive any such notice nor was the amount of 62 dollars I had accumulated on the rewards club deducted from my total amount of 892.79. If this club has been discontinued I was not given notice so I could take advantage of my reward. More

Beware Worst dealer around. Sales, service all terrible. Buy or service your car anywhere else. Can't even fix minor issues. My wife has been directing the f Worst dealer around. Sales, service all terrible. Buy or service your car anywhere else. Can't even fix minor issues. My wife has been directing the fabulous service advisors on what and how to service the car. More

Dismal service department I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service dep I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service department I can echo. Although convenient as I live in Barrie, my last contact with them regarding a corrosion problem has convinced me to never step foot in the dealership again.. In over 2 month of trying they were never able to even start handling my issue. During my last call to the Service Manger, the response was it would be at least another 2-21/2 months to effect a resolution. I gave up. I have a close friend who purchased there and has experience the same and has now started taking his vehicle elsewhere. More