Barrie Volkswagen

no fix, no customer service. I was very disappointed with my whole experience at Barrie Volkswagon. I was and am still having a problem starting my 2014 Golf TDI Wagon. When I cal I was very disappointed with my whole experience at Barrie Volkswagon. I was and am still having a problem starting my 2014 Golf TDI Wagon. When I called on August 13 to book an appointment for has this problem felt with I was told that they could look at it that day. So I drove from my home in Collingwood to Barrie an waited a short time for the techs to investigate only to be told that my cart would need further testing and could I bring it back on Monday. I live in Collingwood so a trip to barrie and back burns up at 2 hours of my time and when I have to drop a car that means some one else's time as well. I was not offered a ride or another vechicle. I dropped the car of on Sunday night. Tuesday I was told the they cold find nothing wrong with the car and I could come and picket up. I managed to get a ride to Barrie the following Friday. When I picked up the keys and paid the bill there was very little comment from the service manage. Nothing to indicate that I should even bring it back should the problem persist. the very next day as I was heading out of town for a work assignment I stopped in to grab a pice of pizza for a much on the go and the car refused to start. I returned that night and managed to get it to start after about half an hour. It has constantly refused to start several times since. Am I expected to continue to live with a car like this? I was also told point blank that there would be no warranty. Just over 80,000 kilometres, all service as required, bought the car at this dealership and they were unwilling to cut me some slack. I am very unhappy with the way I have been left. This is my first Volkswagon and I really like the car and when I replace this one where will I buy? Because I worked a couple of blocks from Dixie Volks I had most of my service and repairs done there. You guys could take a lesson from Rico and his crew. Great service, knowledgeable staff and ready to give you break to help you along the way. I have done some research an I now suspect that a little water in the intake manifold might be the problem. Maybe your tech checked and maybe you did"t, I have no way of knowing as your tech told me very little. I did enjoy the coffee and muffin while I waited for the car on that first visit so I must thank you for that as well as the wifi so that I could get some work done. not a very ergonomic work station though. More

Sunroof repairs We had a great experience with Barrie Volkswagen. I have already recommended them to a friend. Thanks for the fast and friendly service. thanks agai We had a great experience with Barrie Volkswagen. I have already recommended them to a friend. Thanks for the fast and friendly service. thanks again. More

Kind and courteous From the sales department to the service department we have been treated with complete respect and kindness. We did not feel we were just another sale From the sales department to the service department we have been treated with complete respect and kindness. We did not feel we were just another sale or service. This was or first visit to Barrie Volkswagen, we purchased a new vehicle and scheduled our current VW for service. The service department was able to accommodate the service of our current vehicle with pick up of the new vehicle. We were being price consious and never did we feel that the salesperson was trying to "up sell". We purchased the vehicle we wanted for a price we felt was suitable to our budget. The service department was able to provide repairs required to our vehicle and were also able to advise of items that will require servicing in the near future. Thank you Barrie Volkswagen!! More

Great customer friendly service Very impressed with the quality of customer service extended at this dealership. Service was quick and efficient. Only suggestion would be to have t Very impressed with the quality of customer service extended at this dealership. Service was quick and efficient. Only suggestion would be to have the car washed as an extra courtesy. More

Cheerful knowledgeable saff Work done in a timely manner and with a smile. Additional attention given to digital instruments that needed to be reset. I will continue to utilize Work done in a timely manner and with a smile. Additional attention given to digital instruments that needed to be reset. I will continue to utilize your dealership. More

Nice people Very professional people, well appointed waiting area. Just make sure from now on to be ready to start the project at the agreed upon time. Very professional people, well appointed waiting area. Just make sure from now on to be ready to start the project at the agreed upon time. More

Staff was great and service was preformed in timely manner. The new dealership has a great service waiting area. The staff was informative and the service was done in the time advised. The complimentary coffee The new dealership has a great service waiting area. The staff was informative and the service was done in the time advised. The complimentary coffee and muffins were appreciated. Very pleased with my visit. More

Prompt excellent service -friendly customer service -knowledgeable service department -shuttle service was available & prompt for both drop off & pick up -VW points make a -friendly customer service -knowledgeable service department -shuttle service was available & prompt for both drop off & pick up -VW points make a difference -dealership is close More

car key remote fixed vs new Neither of the other dealers I visited suggested that my key remote could be re-programmed but just wanted me to buy new . In thier " can-do innovativ Neither of the other dealers I visited suggested that my key remote could be re-programmed but just wanted me to buy new . In thier " can-do innovative mindset " they managed to cobble together a couple of pieces from another remote and even charged me less than they originally thought . ... Bottom line they save me savde me $400 More

Prompt and efficient I had an urgent request for service while travelling on the Hwy 400 through Barrie Ontario. The Barrie VW service Representative , Chris Bailey respon I had an urgent request for service while travelling on the Hwy 400 through Barrie Ontario. The Barrie VW service Representative , Chris Bailey responded quickly to my email, phoned me as requested and had the car inspected and serviced promptly. I was particularly impressed because I am not a regular customer of that VW dealership. Chris himself was very helpful. More