Barrie Volkswagen

Dismal service department I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service dep I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service department I can echo. Although convenient as I live in Barrie, my last contact with them regarding a corrosion problem has convinced me to never step foot in the dealership again.. In over 2 month of trying they were never able to even start handling my issue. During my last call to the Service Manger, the response was it would be at least another 2-21/2 months to effect a resolution. I gave up. I have a close friend who purchased there and has experience the same and has now started taking his vehicle elsewhere. More

Better than Autohaus but not by much Phone always busy in service.....you have to leave messages. They do respond eventually...usually at a bad time when your busy. Polite but one fellow Phone always busy in service.....you have to leave messages. They do respond eventually...usually at a bad time when your busy. Polite but one fellow likes to debate your opinion of things as if he is the customer paying. Very expensive .....25% more than Alliston VW for a oil change. Very aggressive on emptying your pockets for service revenues with telemarketing "service reminders". Too bad they are not as aggressive filling out the warranty section of the owners manual for regular maintenance so you can prove to VW you did the maintenance for warranty. A independent VW repair shop in Orangeville pointed that out. I feel they are a traditional "stealership" service wise and once warranty is over I will never go back for service there. The sales staff were great but all gone now who I dealt with. More