Barrie Volkswagen

Horrible expierence. I took a couple days to post this, as it's never good to write an honest review in the heat of the moment. Here's what happened. Salesperson wa I took a couple days to post this, as it's never good to write an honest review in the heat of the moment. Here's what happened. Salesperson was great, feel as if management didn't want her to make a sale. This is where it goes south. Our car was scrutinized while the model we were looking at had many noticeable issues (obvious covered up tailgate damage, rust, and interior damage) which the used car manager had no idea of, quoting it as "curious". No negotiations on price (1k away from closing a deal), and when the price dropped 1k (1 day later - on auto trader) we reached out and they wouldn't honor the price advertised, noting it as "an error". They even said, and I quote: "...we look like idiots now." Upon expierencing this, we went to the Newmarket VW dealership where we were told our car was "a bit of a celebrity" and lowballed the value of our vehicle by less than half of comparable models currently being sold in the same year/milage. Can't help but feel this came from the Barrie Dealership for whatever reason. We were not asking for an unreasonable amount for our vehicle, based on market value (approx sale price - less 5k). We even had to find a comparable vehicle ourselves and send them a link. Apparently the used car sales manager was unable to find a comparable vehicle, matching a fully loaded model. I could honestly go on and on, I just want to warn people before they shop here. Read all the reviews, good and bad. The bad ones seems very similar.. how "curious". I hope Barrie Volswagon reads this review and takes a step back to re-evaluate how they define customer service. More

One star is being generous. they text you, not a call, when you call sales manager no return call. when you are looking to buy. doesn't seem they want to sell. when you put in a they text you, not a call, when you call sales manager no return call. when you are looking to buy. doesn't seem they want to sell. when you put in an over, they never respond. then respond at a later date via text. very unprofessional form sales team and staff. More

STAY AWAY! All they do I rip people off. Never again . They sold me a demo with 8,000 Kms. My Passat is a 4 cylinder 1.8 turbo. The trunk said v6 plus the tire All they do I rip people off. Never again . They sold me a demo with 8,000 Kms. My Passat is a 4 cylinder 1.8 turbo. The trunk said v6 plus the tires are half bald. Rolled back Kms and accident that was never registered. That's dirty. More

Liars. Showed up at dealership with an online offer of my car for them to purchase. The online offer was for $20,200. I get to dealership and they present m Showed up at dealership with an online offer of my car for them to purchase. The online offer was for $20,200. I get to dealership and they present me with an offer of $15,500. I showed the rep the offer on my phone and he said he will show his manager. Returned with same offer. He said he was sorry to waste my time and that they would reach out to someone to fix their system. In any case a total waste of my time and based upon their business practices would never recommend them to anyone. I will also be reporting the shady business practice to BBB and to OMVIC. More

I have been chasing this dealership for over a month and 4 different trips there with no resolution Waiting for manager to return my call.... stay way from VW Barrie 4 different trips there with no resolution Waiting for manager to return my call.... stay way from VW Barrie More

My only experience with this dealership has been with Nishant, and I can’t speak highly enough about him. We needed an Atlas in a short time window and many dealerships I reached out to in Ontario wouldn Nishant, and I can’t speak highly enough about him. We needed an Atlas in a short time window and many dealerships I reached out to in Ontario wouldn’t even respond back at all or only after multiple emails because the supply of cars is so low. Nishant told me what the challenges with stock were, but he did everything to get us the exact vehicle we wanted. He was responsive to all our messages and went out of his way to get us videos and pictures of the vehicles we wanted to see, even when he wasn’t working that day. Nishant ended up finding us the Atlas we wanted and never once made us feel like a bother for trying to buy a car. I had a great experience with the dealership because of Nishant. More

I have left e-mails and voicemail at this dealership to try and speak to someone about the damage caused to my vehicle during an appointment to diagnose the leak in my sunroof. The only communication was a try and speak to someone about the damage caused to my vehicle during an appointment to diagnose the leak in my sunroof. The only communication was a reply to my Google review stating incorrect information about the whole ordeal. Then the owner stated I only wanted the “free” work done when I returned for the next appointment to get service. He meant warranty, but I paid $1800 for an extended warranty for this vehicle in 2020 . I don’t think that classifies as free work. They opened my sunroof to figure out the leak. A mix of stagnant water and dead leaves stained the headliner in brown. The sunshade has never worked since. I was presented with a $1900 bill to fix headliner and replace drainage tubes, they said fixing the sunshade was in addition to that. The kicker…... I had the drainage tubes checked September 2020 by them. The sunroof leaked by July 2021. If I were given the option to replace the drainage tubes then. I would never be here…….. More

From our first visit to Barrie Volkswagen right through to pick up of our new Atlas Alex Moncayo went above and beyond. He made the experience easy and was very helpful. Alex came in on his day off to to pick up of our new Atlas Alex Moncayo went above and beyond. He made the experience easy and was very helpful. Alex came in on his day off to prepare the paperwork and even detailed the vehicle himself so we could take possession when their detailer had to leave. I would definitely recommend this dealership. Thank you Alex for making it a great experience! Andrea J. More

Went in to this location to order a boot for an axle on a beetle. I had paid for the part by debit. Turns out they gave me wrong boot for the car. And that he can’t find the boot I’m looking for. He said I w beetle. I had paid for the part by debit. Turns out they gave me wrong boot for the car. And that he can’t find the boot I’m looking for. He said I would have to buy the whole axle at $700. And he said he couldn’t return my monies back by debit and that his superior would have to write a check.He also gave me a receipt of - the cost of the part and wanted to take the part back. I said I will hold on to that part until an ACTUAL refund is in place. I went to another parts supplier and they found the boot I needed within a couple of minutes. VW will treat you so nice when you are buying a car for thousands of dollars but wait till you bring that car in for warranty repairs. They WILL screw up your car deliberately and say it’s your fault you did something to the car. Parts counter employee totally incompetent and I have heard from over 50 people brought their cars here for repairs an paid thousands for repairs when only less than a $100 repairs was needed. I highly suggest to not even buy Volkswagen ever. They do not have the reliability that they did over 20 years ago and to boot they are crooks. More

Beware this location. Check the reviews from just 4 months ago. Lot of bad reviews. Seems like they are making up their own reviews or chasing people to give them better reviews. This location in Barri months ago. Lot of bad reviews. Seems like they are making up their own reviews or chasing people to give them better reviews. This location in Barrie – man this business is shady and look forward to seeing it on CBC marketplace for their questionable business practices. If you have not experienced, it or have not yet consider yourself lucky. And I hope it stays that way. From charging me a higher interest and chasing them to correct it, to lying about the parts and maintenance of my Certified Pre-Owned being done as it is standard, to even correcting their own errors on my paperwork they will say and do what they can to get you to sign that paper. Came to this location cause the average reviews was like 3.5 out of 5. Seemed fine and the recent reviews looked great but in hindsight I should have looked further and read between the lines. Honestly figured I better to go with a dealership since they are more legit also cause of the name Volkswagen - I figured all dealerships of Volkswagen must be the same as I had a great experience at another one. But they are not, VW logo aside their sales practices are like a local used car dealer, only difference is it is just cleaner. Vulture-like practices just desperate for a commission. They will flat out lie just to make a sale, don’t know how this is tolerated but apparently it is, I was told about the brakes on the car being brand new, the washer fluid being replaced, engine oil etc as it is a certified pre-owned vehicle. Well that was a total lie. Found out couple weeks later when I get notifications on my car saying this needs to be replaced and that. I went out of my way and confirmed with them several times “Are the brakes going be replaced with new brakes, the engine oil, windshield fluid” And I was given assurances by the rep Gupta of this because its Volkswagen and that is a normal practice for them, seemed like he would say anything to get me to sign the paper in hindsight. He just seems all over the place and is trying ground himself but lying that is not okay. He just said to me something along the lines of “because you are buying it from Volkswagen and we’ll take care of it” When someone looks you in the eyes and says it will be done and this is correct and week later you find out otherwise that is deeply upsetting. Once you sign you will be at their mercy for the most part so I would think twice before signing anything they put in front of you here. After the papers signed don’t expect too much cause when you sign a and the car is delivered, don’t expect them to be very accessible or helpful. They made an error with my paperwork when they put biweekly and not monthly payments which they acknowledged as their error but said sorry about that man cant do nothing. Even when I spoke to them about it namely the finance manager Paul I was told something along the lines of “you signed the papers so too bad” no compassion no working with me no resolution, nothing. I’m surprised these practices are tolerated here but to each their own. Also they do not seem to have an understanding of how rebates work, they will flat out say sorry it doesn’t qualify, even when I showed the Rep Gupta a paper from another dealership as giving the rebate and even their website confirms it – I was told it must be an “error and needs to be updated”. Apparently, the sales rep thinks the website is wrong. Ha. If you love the brand Volkswagen for any reason, check out the Volkswagen Villa at 212 Steeles avenue W. They are professional, prices are on the lower end and are the top selling Volkswagen in Ontario or something. So I came in to this dealers dealership and I dealt with Gupta told him I wanted the grad rebate he says that it does not qualify on used vehicles but I told him it's a certified pre-owned not only a used car he was adamant that it does not apply and for some reason says that we do not make much money off our cars and he showed me the car I was buying which is about 31,000 plus tax and said they make less than $1300 which he showed me his screen which said “gross net sales” or something on that car and if I got the rebate they would be making $500 less, minus further cleaning and detailing so they profit less than $600, I told him that's ridiculous and he said yeah bro we just move cars here we also need to fix up the car a little bit so that costs money so our profit margin is very small which I find hard to believe but if a person is looking you in your eyes and saying that you take them off their work which was my first mistake taking anyone from this dealership off their word. Anyway I said OK. I showed him a “offer to finance” its like a sheet with the car info and pricing from another Volkswagen dealership and he said that no they're wrong other Volkswagen dealerships overcharge and then and we keep the costs as low as possible by having no admin costs so they were probably overcharging you and giving you rebate on top to offset that - that's why I can't get the rebate but I mentioned to him even on the Volkswagen website it says that and I showed him and he actually told me verbatim the website is “WRONG and outdated and needs to be updated. I was shocked to hear that but I have to convince this person because he is the sales rep who needs to click the button on the screen. So naturally I spoke to his manager Paul the finance manager, and explained it to him and even he said no. Called him back the next day cause it didn’t sit well with me, and he's like no that's wrong you don’t qualify and he was very adamant and rude telling me I am incorrect and I should let it go. It's 500 bucks I’m not letting it go. So I implored him to go and speak to his superior, he hesitated so when I mentioned I will reach out to them myself he agreed. Reluctantly he did, an hour later he got back to me shortly after and just like that the rebate was applied. But no apology no professionalism and no accountability. I even spoke to corporate to make sure this was followed up on and they advised me Keane the Assistant store manager had spoken to his staff and had a full meeting to tell them how rebates work. Great! My hope was just to make sure these predatory sales practices do not happen to anyone else walking into there. Hope that would be the end of it but when I was initially talking to Gupta I had asked for monthly not biweekly payments his answer to me was that it will be monthly I know I know and you kept pushing the paper in front of me to sign I said the paper says its biweekly I want monthly and he says that no at Volkswagen it “comes out like that but il get the monthly date for you” seems odd, but personally I've only bought a car once before so I was taking him off his word. I repeated my concern to him a few times during our conversation and he assured me its monthly. Great. we finished up and then spoke to the financing manager Paul – He spends 90% being pushy to get a spray done on my car for the bottom and why I should, when I told him I was not interested he just looked miserable about it. I said sorry man he’s like alright but and kept talking about it. Eventually we moved on and he said sign here and here, advised him about wanting monthly payments and is it correct that it generates that way on the paperwork as Gupta told me and he cut me off half way through and said “Everything is as you agreed to with Nishant, I have not made any changes” I was satisfied cause that is what I agreed to with the sales rep, and any other question I had he repeated the same line “everything is as you agreed to with Nishant”. Okay fast forward week or so later to when the car got dropped off, and Nishant just gave me the paperwork just telling me to sign here and there and that was the extent of the paperwork and I mentioned to him before signing that hey so just to confirm the brakes are replaced, car oil, washer fluid etc. Which I had actually asked him initially he said yes when you buy a certified pre-owned car with at Volkswagen it is like new and we replace the breaks and everything I said okay and when dropped the car off was said confidently the same. A week later a “Inspection is due in 29 days” came up and “Please add windshield fluid” and on the car inspection I had done with them came back to me it says, “brakes are at 50%”. And as for the paperwork he said repeatedly yes, its monthly payments Ill get you the date when I get back to the office, and don’t worry “I’ll fix it up” when I send you the final paperwork in the mail. It’s a month later and I spoke to the assistant store manager Keane, and he said he will not need me to chase anymore and will get this resolved and help me out. I’ve had to call back repeatedly to get an answer and I found out he had Paul look into the monthly payments which was the same guy who was not so knowing about how rebates work and told me “No you signed the papers sorry we are not changing it”. I was frustrated to see the same person looking into this like you think someone will throw themselves under the bus especially a guy like that. Integrity ? Good faith? You will not see much of that here. So I asked Keane can he check with another financial manager at his location or at another Volkswagen dealership to confirm this. No response so I called back, and he just did not answer and responded to my email and said as per our Vw Canada finance rep there’s no solution. I spoke to Volkswagen Finance and Volkswagen Canada, and they said it is still at the dealership level and they can make the amendments as it is an after sales matter and they are unable to but were certain and surprised the dealership could not. More