Barrie Volkswagen

On time , well done as promised. My golf had radio issues and 12V chargers not working. The warranty work was done on time & fixed to my satisfaction. I'm impressed. Thanks My golf had radio issues and 12V chargers not working. The warranty work was done on time & fixed to my satisfaction. I'm impressed. Thanks More

Good Service, Good People From the sales experience with Brandon, right through to the finance manager to the service manager, these folks go out of their way to make you feel From the sales experience with Brandon, right through to the finance manager to the service manager, these folks go out of their way to make you feel like a friend. They honour their word without question. More

Great service The service was provided on time, quick, efficient and performed by qualified technician.Although this was a simple safety check, the thoroughness was The service was provided on time, quick, efficient and performed by qualified technician.Although this was a simple safety check, the thoroughness was very impressive. More

Customer Service I felt the customer service provided by Steve Ward was outstanding. After having my car looked at and serviced I had another question which was dealt I felt the customer service provided by Steve Ward was outstanding. After having my car looked at and serviced I had another question which was dealt with by a used salesman and the assistant Manager I believe. Both gentlemen were very helpful and knowledgeable so I felt pretty informed when I left the dealership. I really appreciated them taking the time to help me. More

Key stuck in ignition Helaina and mechanics were great to look at my problem on Saturday afternoon, didn't have parts in stock, but would order. Towed car in and had it fix Helaina and mechanics were great to look at my problem on Saturday afternoon, didn't have parts in stock, but would order. Towed car in and had it fixed for less than the quote. Pleasant surprise ! More

Service on my vehicle My service experience was excellent. Everything was done as promised on time and at the agreed price. No unpleasant surprises. I will definitely ret My service experience was excellent. Everything was done as promised on time and at the agreed price. No unpleasant surprises. I will definitely return for service again More

poor service Had my Jetta in for a recall notice and asked them to detail the interior in my car for 59.99 after waiting several hours I get my car and head north Had my Jetta in for a recall notice and asked them to detail the interior in my car for 59.99 after waiting several hours I get my car and head north for my hour's drive home and suddenly realize they never did any detailing the car was filthy even though the lady in service went on and on about what they did. Called back right away and left a message, no reply next day call again, no reply this went on for a couple weeks until I got the general manager who offered me a free detailing but car needs to be there all day, I don't wish to spend a day in the service dept ...now I need warranty work trying to book it was a nightmare, called and got voice mail several times, I won't leave a message. Got through to the off site booking place asked about warranty and was told someone would call back for sure in 30 minutes....did that happen NO Called back again and the girl on switchboard kept trying till I got a person....they agreed car was under warranty and the problem with the seat belt on passenger side dinging when I put my box of Kleenex on the seat would be warranty. Now we get to booking the car....am told that if when they do the diagnostics if they deem it is not warranty it will cost me 115. I lost it. Seriously when they told me they did the detailing and took my 60 dollars why on earth would I believe them to tell me the truth about this problem. DO NOT GO HERE they have taken my money and lied to my face, so I don't believe them to be honest about this either. Would rather pay someone in my home town to fix it then trust them on warranty More

Flawless My car was serviced in less time than stated and detailed without asking. The service consultant did not have a loaner car or a shuttle available so h My car was serviced in less time than stated and detailed without asking. The service consultant did not have a loaner car or a shuttle available so he lent me his personal car! More

outstanding customer services Volkwagon treats you like family, and not just a customer. I'm the type of who asks alot of questions about everything, so they answered everything fa Volkwagon treats you like family, and not just a customer. I'm the type of who asks alot of questions about everything, so they answered everything fast and easy to understand. More

Trailer Hitch Issue I recently purchased a used 2016 Tiguan and I asked to have the trailer package from the brochure thrown in. On the day I received the vehicle, only t I recently purchased a used 2016 Tiguan and I asked to have the trailer package from the brochure thrown in. On the day I received the vehicle, only the receiver part was on the vehicle. They wouldn't throw in the wiring, that would cost over $300 plus two hours labour. They suggested I go to hitch city if I wanted the wiring done cheaper. Well I did that, and paid almost $200 at hitch city. Hitch city told me I had to take it back to the dealer to have it programed. Well, the dealer told me Hitch City only put a plug in, no module. The module needs to be installed which was that $300 "package" they wanted to charge me before. So I had to have that done if I wanted the wiring to ever work. So over $600 at the dealership and $200 at Hitch City, I can finally have working trailer lights. More