Barrie Volkswagen

10/10 would NOT recommend sales or service especially!! So I bought a 2008 rabbit off the dealership in january 2017. Constantly they were telling me they would call me and tell me when they found a used on So I bought a 2008 rabbit off the dealership in january 2017. Constantly they were telling me they would call me and tell me when they found a used one to sell to me. After weeks of them not calling me I finally went in and they said they had a vehicle. When I first got the car they said the E-test and Safety was good to go. About 5 minutes after driving it off the lot the check engine light came on. Went back and they looked over my car for about an hour. After that I got it back the engine light was off and they said they "fixed it" 2 hours later after driving it the light came back on so clearly they haddnt. I went to Canadian tire and they checked the engine light out and said it was a vacuum pump and I got them to take a picture of the codes. A few days later I went back and told them exactly what the issue was. They took my car this time for 5 days.. And when they returned it to me again they said they "fixed it"... 6 months later I have a oil leak and I went to get it fixed from what I thought the issues was but in reality the vacuum pump was leaking internally, and my personal mechanic said it needed fully replaced. Called VW and explained to them that they did not fix the vacuum pump. Later that week I dropped the car off and they had it for 5 days again, saying that they had "fixed the vacuum pump" for sure this time and admitting fully "we did not fix it the last time". After going to pick up my car after the second time they had it for 5 days. When I got it back the rear wiper was snapped off (which they did fix that day) the engine was making a loud click it has never done before, and the rad fan doubles in speed at random times only for them to tell me "you need a new rad fan". All of these issues were never there before; and when I called them to tell them about the issues and left a message. It's been 2 weeks now with no reply and I've contacted Volkswagen Canada multiple times for them to tell the dealer to call me and it's never happened within the 2 weeks. Never ever would I recommend Volkswagen Barrie they are a bunch of liars and scammers. More

Engine replacement I was happy with the service however extremely disappointed in the fact that we had to replace the engine at 95000 and the dealership did nothing to h I was happy with the service however extremely disappointed in the fact that we had to replace the engine at 95000 and the dealership did nothing to help us. There was no warning and no reason that this should have happened. I doubt we will buy another Volkswagen More

Awesome dealer Have bought a couple of used cars from Barrie VW and the service and quality have been excellent. Even wash you car when you bring it in for servicin Have bought a couple of used cars from Barrie VW and the service and quality have been excellent. Even wash you car when you bring it in for servicing. Would recommend anyone to buy a car there. More

Good service Really appreciated the time given to answer some questions about my new car. Thanks for showing me some keyless entry tricks. Service with a smile. Really appreciated the time given to answer some questions about my new car. Thanks for showing me some keyless entry tricks. Service with a smile. More

quick I had a few recalls to deal with on my Passat and they got me in quick and the work was done to my satisfaction I had a few recalls to deal with on my Passat and they got me in quick and the work was done to my satisfaction More

Honest and reliable These guys always greet you with s genuine smile, treat you with kindness and honesty, and the invoice matches the estimate. I never feel 'sold' an These guys always greet you with s genuine smile, treat you with kindness and honesty, and the invoice matches the estimate. I never feel 'sold' and know my car has been well looked after when I get it back. More

bad customer service It is very hard to get a hold of someone to even book a service appointment. The staff is friendly but not competent. there is no urgency in their wor It is very hard to get a hold of someone to even book a service appointment. The staff is friendly but not competent. there is no urgency in their work., Numerous times I have had an appointment booked at a certain time only to find myself waiting for 2-3 hours longer than originally scheduled. The service is grossly overpriced. I am not usually so negative, but having had multiple bad experiences here, I decided it was time for a review. 1/5 stars More

Inspection report I think it would be nice to have a detailed inspection report from my visist. Other dealers I have taken my vehicles provide a detail report. It is ni I think it would be nice to have a detailed inspection report from my visist. Other dealers I have taken my vehicles provide a detail report. It is nice to see brake and tire wear, etc. Also my inspect vehicle warning message was not reset only my oil inspection. I cant reset ut myself so now I have to bring my vehicle in again. Very inconveinent More

Service with a smile 😁 We brought our Jetta in to have the code put in for the radio. Although I can't Remer the name of the young man that helped us out , he was definitely We brought our Jetta in to have the code put in for the radio. Although I can't Remer the name of the young man that helped us out , he was definitely a valuable employee very kind and knowledgeable. Service was quick and we were on our way ...listening to music 🎶🎶🎶 More

Exceptional Honest, and fair. He really looked after my wife and I. He explained cost, he explained what needs to be done, and what can be done in the near future Honest, and fair. He really looked after my wife and I. He explained cost, he explained what needs to be done, and what can be done in the near future so we had a heads up. He's thorough and friendly. Tech was great too (I forget this name) he actually came and talked to us. We had a bad taste in our mouth from past experiences and promises not kept (previous owners) but Steve truly made up for this and went out of his way to make sure we would be customers for the duration of our vehicle. Kudos to you man, I'm impressed by your dedication to the business and how much you truly care about your customers. You made my wife and I feel like #1. Thanks again. We will be back More