Barrie Volkswagen

2017 GTI My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. More

Winter tires Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included wit Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included with tire pricing. More

I had an emergency and was dealt with courteously and rapidl I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was exp I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was explained carefully the nature of the problem and follow-up required. I was entirely in satisfied More

Worst Customer Service Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on a Tuesday to get repaired. I was given a 4-5 day estimation as to when the vehicle would be completed by. I was not given a call throughout the days and had to call the dealership myself on the Friday to get an update. I was told it would not be ready and it would be finished 'tomorrow', on the Saturday. I asked if there is ANY updates please ensure you call me. I get a call back a couple hours later stating the car would now not be completed till Monday. A little upset, but no questions asked I was ok with it and waited. On the Monday, again, did not receive a call with an update and had to call myself, the car needed another part and it will now not be ready till Wednesday. NOTE: I was not notified at ALL that the car needed another part and it was waiting to arrive, there was absolutely no communication to myself THE CAR OWNER. I waited until Wednesday an hour before service closes, still no call. I call AGAIN, can you guess? Car is not ready. Still here left without a car and waiting for them to finish the job they have started. I get it situations occur that you have no way to control, but you must ensure the customer has been communicated to about it! Do not believe anything the customer service department says, as it is a bunch of empty promises. More

New winter tyres and rims As a new customer to vw Canada I found Kim Wakefield very helpful and polite. Great customer service let’s hope the good work carry’s on. As a new customer to vw Canada I found Kim Wakefield very helpful and polite. Great customer service let’s hope the good work carry’s on. More

Service visits Professional & courteous! A great experience every time we bring our VW in for any type of service. Would recommend to anyone and for any vehicle. Professional & courteous! A great experience every time we bring our VW in for any type of service. Would recommend to anyone and for any vehicle. More

Well managed Dealership Very pleased with this dealership how professional they are are. from the sales the managers they first class, would highly recommend this dealership Very pleased with this dealership how professional they are are. from the sales the managers they first class, would highly recommend this dealership to anyone looking to buy sell or trade More

Don't waste your time They don't have negative stars, You spend thousands with this deal to be neglected by service and treated like xxxx when your VW self destructs don't They don't have negative stars, You spend thousands with this deal to be neglected by service and treated like xxxx when your VW self destructs don't waste your time go to another dealer so they don't lose your car for 8 hours on an oil change, straight up useless More

Great dealership and experience. The new renovations, building and no pressure relaxed staff make the car buying experience great. Staff very helpful and knowledgeable. Muffin treats The new renovations, building and no pressure relaxed staff make the car buying experience great. Staff very helpful and knowledgeable. Muffin treats are wicked too! More

Everything worked out well at the end. Do not deal with Brent Bell, new car sales person. I had a bad experience with his service after the sale was completed, very unprofessional. Do not deal with Brent Bell, new car sales person. I had a bad experience with his service after the sale was completed, very unprofessional. More