Barrie Volkswagen

Worst Customer Service Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on a Tuesday to get repaired. I was given a 4-5 day estimation as to when the vehicle would be completed by. I was not given a call throughout the days and had to call the dealership myself on the Friday to get an update. I was told it would not be ready and it would be finished 'tomorrow', on the Saturday. I asked if there is ANY updates please ensure you call me. I get a call back a couple hours later stating the car would now not be completed till Monday. A little upset, but no questions asked I was ok with it and waited. On the Monday, again, did not receive a call with an update and had to call myself, the car needed another part and it will now not be ready till Wednesday. NOTE: I was not notified at ALL that the car needed another part and it was waiting to arrive, there was absolutely no communication to myself THE CAR OWNER. I waited until Wednesday an hour before service closes, still no call. I call AGAIN, can you guess? Car is not ready. Still here left without a car and waiting for them to finish the job they have started. I get it situations occur that you have no way to control, but you must ensure the customer has been communicated to about it! Do not believe anything the customer service department says, as it is a bunch of empty promises. More

New winter tyres and rims As a new customer to vw Canada I found Kim Wakefield very helpful and polite. Great customer service let’s hope the good work carry’s on. As a new customer to vw Canada I found Kim Wakefield very helpful and polite. Great customer service let’s hope the good work carry’s on. More

Service visits Professional & courteous! A great experience every time we bring our VW in for any type of service. Would recommend to anyone and for any vehicle. Professional & courteous! A great experience every time we bring our VW in for any type of service. Would recommend to anyone and for any vehicle. More

Well managed Dealership Very pleased with this dealership how professional they are are. from the sales the managers they first class, would highly recommend this dealership Very pleased with this dealership how professional they are are. from the sales the managers they first class, would highly recommend this dealership to anyone looking to buy sell or trade More

Don't waste your time They don't have negative stars, You spend thousands with this deal to be neglected by service and treated like xxxx when your VW self destructs don't They don't have negative stars, You spend thousands with this deal to be neglected by service and treated like xxxx when your VW self destructs don't waste your time go to another dealer so they don't lose your car for 8 hours on an oil change, straight up useless More

Great dealership and experience. The new renovations, building and no pressure relaxed staff make the car buying experience great. Staff very helpful and knowledgeable. Muffin treats The new renovations, building and no pressure relaxed staff make the car buying experience great. Staff very helpful and knowledgeable. Muffin treats are wicked too! More

Everything worked out well at the end. Do not deal with Brent Bell, new car sales person. I had a bad experience with his service after the sale was completed, very unprofessional. Do not deal with Brent Bell, new car sales person. I had a bad experience with his service after the sale was completed, very unprofessional. More

10/10 would NOT recommend sales or service especially!! So I bought a 2008 rabbit off the dealership in january 2017. Constantly they were telling me they would call me and tell me when they found a used on So I bought a 2008 rabbit off the dealership in january 2017. Constantly they were telling me they would call me and tell me when they found a used one to sell to me. After weeks of them not calling me I finally went in and they said they had a vehicle. When I first got the car they said the E-test and Safety was good to go. About 5 minutes after driving it off the lot the check engine light came on. Went back and they looked over my car for about an hour. After that I got it back the engine light was off and they said they "fixed it" 2 hours later after driving it the light came back on so clearly they haddnt. I went to Canadian tire and they checked the engine light out and said it was a vacuum pump and I got them to take a picture of the codes. A few days later I went back and told them exactly what the issue was. They took my car this time for 5 days.. And when they returned it to me again they said they "fixed it"... 6 months later I have a oil leak and I went to get it fixed from what I thought the issues was but in reality the vacuum pump was leaking internally, and my personal mechanic said it needed fully replaced. Called VW and explained to them that they did not fix the vacuum pump. Later that week I dropped the car off and they had it for 5 days again, saying that they had "fixed the vacuum pump" for sure this time and admitting fully "we did not fix it the last time". After going to pick up my car after the second time they had it for 5 days. When I got it back the rear wiper was snapped off (which they did fix that day) the engine was making a loud click it has never done before, and the rad fan doubles in speed at random times only for them to tell me "you need a new rad fan". All of these issues were never there before; and when I called them to tell them about the issues and left a message. It's been 2 weeks now with no reply and I've contacted Volkswagen Canada multiple times for them to tell the dealer to call me and it's never happened within the 2 weeks. Never ever would I recommend Volkswagen Barrie they are a bunch of liars and scammers. More

Engine replacement I was happy with the service however extremely disappointed in the fact that we had to replace the engine at 95000 and the dealership did nothing to h I was happy with the service however extremely disappointed in the fact that we had to replace the engine at 95000 and the dealership did nothing to help us. There was no warning and no reason that this should have happened. I doubt we will buy another Volkswagen More

Awesome dealer Have bought a couple of used cars from Barrie VW and the service and quality have been excellent. Even wash you car when you bring it in for servicin Have bought a couple of used cars from Barrie VW and the service and quality have been excellent. Even wash you car when you bring it in for servicing. Would recommend anyone to buy a car there. More