Barrie Volkswagen

Buyer beware!!!!! BUYER BEWARE!!!!!! I bought my new car from this dealership only to find out that it had been preregistered to someone else, which was never disclo BUYER BEWARE!!!!!! I bought my new car from this dealership only to find out that it had been preregistered to someone else, which was never disclosed to me at the time of purchase. This has caused me to lose 6 months of warranty on my car. I have tried to resolve this situation with the general manager Mr. Shivers, but he not only refuses to apologize or recognize wrong doing but doesn't even respond to phone calls or emails. The worst customer service post purchase I have ever received!!! I am now taking legal action. Be careful when buying a car here, as this situation is very shady, and probably not an isolated incidident. More

Slimy car dealership Dishonest dealership, they try to fool you with any slimy car dealer tricks. Be aware, go somewhere else if you want good service and a real deal ! Dishonest dealership, they try to fool you with any slimy car dealer tricks. Be aware, go somewhere else if you want good service and a real deal ! More

Amazing service The sales men that help me out on my buy name is Brent. He is very professional and very helpful . I’m . Very happy on my buy and I recommend him to a The sales men that help me out on my buy name is Brent. He is very professional and very helpful . I’m . Very happy on my buy and I recommend him to anyone that goes to Barrie Volkswagen More

DEF issues I am new to the DEF world. Never had to deal with Adblue so I am happy to let the techs at the dealership deal with the problems - which they did. V I am new to the DEF world. Never had to deal with Adblue so I am happy to let the techs at the dealership deal with the problems - which they did. Very happy with the service. More

Installation of the rust module. The rust module was installed in the vehicle.It was removed from our old vehicle and then reinstalled in the new VW Golf that we purchased. Everything The rust module was installed in the vehicle.It was removed from our old vehicle and then reinstalled in the new VW Golf that we purchased. Everything was done according to what we asked for. Our licence fell off the vehicle at Phaff in Newmarket. It was put back on and bolts tightened. More

Excellent as always I had an unforeseen issue with my car, called the dealership and was dealt with immediately. The repair took a day, and I was really pleased the issue I had an unforeseen issue with my car, called the dealership and was dealt with immediately. The repair took a day, and I was really pleased the issue was resolved so quickly. More

2017 GTI My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. More

Fast and efficient From the time I booked the appointment and while on the premises the staff were all friendly and kowledheable. They made my visit feel very pleasant a From the time I booked the appointment and while on the premises the staff were all friendly and kowledheable. They made my visit feel very pleasant and relaxing. More

Winter tires Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included wit Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included with tire pricing. More

I had an emergency and was dealt with courteously and rapidl I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was exp I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was explained carefully the nature of the problem and follow-up required. I was entirely in satisfied More