Barrie Subaru

Can't get my STI in for Airbag Safety Recall - Dangerous!! 20190603 - Called to set up appointment. Was told "taking a couple of weeks getting parts in" and they would call me back. They never called back. 20190603 - Called to set up appointment. Was told "taking a couple of weeks getting parts in" and they would call me back. They never called back. 20190807 - Called - "Customer not Available" message on multiple calls. Phones seemed out of Order. 20190711 - Called at 9:28 - music on hold for 3 minutes, then had to leave message. Left a very detailed message. No Call back. 20190711 11:36 Called back to Barrie Subaru as no call back. Stephanie answered. I am now told that I am 343 on the list. She would NOT tell me how many ahead of me that were still outstanding. She said they had ordered enough parts to do to 332. She would not give me any timeframe for when my recall service on the Airbag could be done!!!! I asked for a very broad guess at timing. She refused to provide one. 20190711 - 11:50 - Called Subaru Canada - now on hold 10 minutes after being told, "Just give me one sec, OK". More

We found every one very experienced and knowledgeable. Paul Santaera is great. A very efficient, professional and friendly. The demonstration of all the control and features given by Ian Ross was excell Paul Santaera is great. A very efficient, professional and friendly. The demonstration of all the control and features given by Ian Ross was excellent - he was very very helpful - I felt confident to drive home.; Lauen was also very wonderful to us.. More

Great job! It was easy to set up an appointment that went with my schedule which I appreciated because I live 1hr and 40 min. away. Paul Santaera was friendly an It was easy to set up an appointment that went with my schedule which I appreciated because I live 1hr and 40 min. away. Paul Santaera was friendly and comfortable to deal with. No pressure. He was able to answer all my questions and helped me get an affordable monthly payment. I really love the Suburu Crosstreck touring model. Its just the right height for getting in and out of, excellent on gas, lots of storage room, and comfortable to drive. Handles well on the windy roads I have up north and is just fun to drive. Love the colour roo. I look forward to continued business in the future More

Best car I've ever owned Paul Santaera is great. Easy process to find the right car that would fit my needs for the right price. The service was exceptional and I couldn't be Paul Santaera is great. Easy process to find the right car that would fit my needs for the right price. The service was exceptional and I couldn't be happier with the experience. More

Good experience, end to end. A good and pretty much flawless experience, end to end. The service was competent, efficient, professional, and friendly from the first communication A good and pretty much flawless experience, end to end. The service was competent, efficient, professional, and friendly from the first communication to the final goodbye. The car was immaculate, apart from a few external scratches that go with the territory of it being a used car. There have been no surprises since getting it home a week ago. I was given a thorough demonstration of all the controls and features. They got me processed on the same day, saving me a second long trip. It felt safe buying a used Subaru from a Subaru dealer because they truly know the vehicle and they have a larger reputation to maintain. More

Purchased a new Outback and received excellent service. We returned an Outback at the end of lease and decided to buy a new Outback. Paul Santaera is extremely knowledgeable and offered an attractive deal. We returned an Outback at the end of lease and decided to buy a new Outback. Paul Santaera is extremely knowledgeable and offered an attractive deal. Lauren McOuat took us through the purchase and financing process very effectively. Ian’s orientation of the new features of the Outback set us up for success. It was great dealing with the Barrie Subaru team. More

Car buying made easy It was a very quick and painless process buying our forester through Paul at Barrie Subaru. He got right to the point, no gimmicks, and did everything It was a very quick and painless process buying our forester through Paul at Barrie Subaru. He got right to the point, no gimmicks, and did everything he needed to do to sell us the car. He kept us updated on the car’s shipping status and made the whole process very easy. More

Excellent as usual!! This is my third car from BARRIE Subaru and they’ve always made sure to help me get the deal that I want. It’s always been easy!! This is my third car from BARRIE Subaru and they’ve always made sure to help me get the deal that I want. It’s always been easy!! More

Friendly, efficient and no BS. We can't say enough about the professional, courteous service we received from Paul Santaera, Ian, Lauren and the rest of the staff at Barrie Subaru. We can't say enough about the professional, courteous service we received from Paul Santaera, Ian, Lauren and the rest of the staff at Barrie Subaru. Being from out of town, Paul was quick to respond to any questions we had in the purchasing process of our two new Subarus. He was efficient in delivering the most competitive quote for the new vehicles and trade-in value for our older vehicle without the need for back and forth bartering. The staff made the purchasing process smooth and easy and provided a detailed overview of the vehicles and their workings at the time of pick-up. I would highly recommend Paul and the Barrie Subaru team! More

2019 Outback Premier Purchase Paul and the team at Barrie Subaru are a pleasure to deal with. The vehicle was all cleaned and ready for a quick pick-up, and I was given a very comp Paul and the team at Barrie Subaru are a pleasure to deal with. The vehicle was all cleaned and ready for a quick pick-up, and I was given a very comprehensive tutorial of all the on board and safety technology. When buying a new vehicle, especially a Subaru, I would always choose Barrie Subaru. More