Barrie Subaru

One of the Family Our visit to Subaru was supposed to take place at a later date but our search for a new car was expedited due to the fact that someone forgot that the Our visit to Subaru was supposed to take place at a later date but our search for a new car was expedited due to the fact that someone forgot that the BIG RED sign that says STOP means stop.......the car my wife was driving was total write off in an accident . We walked into Subaru and met Michelle.....from the get go it was a great experience......all of the discussions we had and the information that Michelle provided us was with a similar exchange that would take place across a kitchen table among family...relaxed, no pressure, comprehensible and no such thing a stupid question. Michelle was very up front about the increased popularity of Subaru vehicles and therefor resulting in a longer waiting time to have an order filled. We had a short period of time in between the coverage of our rental by insurance and the arrival of our Legacy.......that's when the call came from Michelle informing us that they have a loaner to bridge that short time. The day came when we picked up our new Legacy.....absolutely awesome we were told to give it a little time to let the engine break in and then we should see the type of fuel efficiency we will come to expect. Sure enough my next email back to Michelle ( who had checked in a couple of times by email to see how the new Legacy was) was one I couldn't wait to share.... following the engine break in period.I just had to tell her that I had gone through the 1000km mark with the current tank of gas.........yes 1000km...unreal......what was more unreal is that Michelle was just as excited as I was about this. The entire experience has been totally "textbook"...exactly the way it is supposed to be from a consumers perspective...........can not say enough...other than...... Thanks Michelle!!!!!! Don Leigh More

Michelle Was a Pleasure I've had many new vehicle purchase experiences, and dealing with Michelle at Barrie Subaru was by far the easiest, most friendly, most professional an I've had many new vehicle purchase experiences, and dealing with Michelle at Barrie Subaru was by far the easiest, most friendly, most professional and pain-free vehicle purchase yet. She was an absolute pleasure to deal with and went above and beyond to ensure we were satisfied. I wouldn't hesitate to recommend Michelle and Barrie Subaru to any one. A refreshing dealership experience. More

Great Experience at Barrie Subaru Great experience at Barrie Subaru! Paul was a great salesman and Janna made me feel totally comfortable in my new Outback. I will definitely recomme Great experience at Barrie Subaru! Paul was a great salesman and Janna made me feel totally comfortable in my new Outback. I will definitely recommend to friends and family looking for a new car. More

New Car Buying experience was excellent. Made buying easy. Professional staff that took the time to make sure the vehicle you chose met your needs. New c Buying experience was excellent. Made buying easy. Professional staff that took the time to make sure the vehicle you chose met your needs. New car orientation was excellent. Took time to show me all features. More

Barrie Subaru great place Dennis Sudbury Ont. Excellent people to deal with .Called Barrie Subaru talked to Bob Mather about a 2015 black Subaru legacy sedan 3.6 limited W/teck and purchased the c Excellent people to deal with .Called Barrie Subaru talked to Bob Mather about a 2015 black Subaru legacy sedan 3.6 limited W/teck and purchased the car over the phone. There was no sales pitch just a lot of great information on the vehicle and got a great deal I was very happy with the price We will definitely purchase our next vehicle here and tell others to do the same. My last Subaru was a 2006 2.5 GT Limited just love it and have it in storage Subaru are the best cars made especially when you have a dealer like this to back them . Dennis, Sudbury Ont. More

My car purchase experience with Paul Santaera Purchased a car from Paul at Barrie Subaru and would recommend him if you are looking for the following: • Follows up when he says he will • Atten Purchased a car from Paul at Barrie Subaru and would recommend him if you are looking for the following: • Follows up when he says he will • Attention to detail • Very knowledgeable • Personable • Patient • Definitely not a typical cheesy car salesman If you are looking for a positive buying experience I would recommend Paul any day of the week. Super Happy WRX owner More

Purchase of 2nd Subaru at Barrie Subaru This is the 2nd Subaru I have bought at this dealership and I had my heart set on getting another one. If this one is as good to me as my last one, I This is the 2nd Subaru I have bought at this dealership and I had my heart set on getting another one. If this one is as good to me as my last one, I will be very happy. The staff were very friendly and helpful and informative. More

A pleasant friendly experience with helpful friendly staff. Our salesman Paul Santaera was a great sales rep who answered all our questions and guided me through each step of purc with helpful friendly staff. Our salesman Paul Santaera was a great sales rep who answered all our questions and guided me through each step of purchasing my new car with clear easy information. He also had a great sense of humor which is so important in sales today to ease a customers apprehensions. Had a great time at buying my new CrossTrek. More

Great people over there at barrie subaru I don't have anything bad to say about my experience. Everyone was very helpful and eager to answer any questions. I like how knowledgeable the staff I don't have anything bad to say about my experience. Everyone was very helpful and eager to answer any questions. I like how knowledgeable the staff is about their cars. Excellent service! More

Excellent sales support - UNCLEAR warranty extension We purchased an off-lease 2013 Subaru Forester 2.5 X Touring 5 speed manual from Barrie Subaru this April 2015. The 5 speeds are rare so we had to act We purchased an off-lease 2013 Subaru Forester 2.5 X Touring 5 speed manual from Barrie Subaru this April 2015. The 5 speeds are rare so we had to act quickly. The car had just arrived and they were still doing prep work but Paul Santaera went out of his way to get us extra pictures that weren't on the website. He met us the next day to show the car, took us for a test drive, went over everything they would tidy up for the sale and stayed well overtime to work out the specifics and initial contract for the sale. He was friendly and courteous and went out of his way to make the sale, by Monday he had three new inquiries. On the Extended Warrantee sale, either we were too thick to understand, rushed for time or Michael Hiltz didn't explain the warranty extension clearly enough. Researching warranties, we now understand that an extended warranty is from the car's ORIGIN date and not from the date of purchase. The wording and sales pitch need to be clear. The manufactures warrantee is for 3 years. The extension purchased only EXTENDS the warrantee to for the quoted duration. When we bought an extension to 72 months we were really only extending the existing factory warranty by 3 years. The actual purchase was for 3 extra years of warranty. The 72 month language is deceiving. Tell the buyer what they are actually purchasing, this lack of clarity leads to anger and mistrust. Maybe we were confused or Mike assumed too much. The language and warranty documentation perpetuate the misunderstanding. Clean up the sales act please. More