Barrie Subaru

No communication, no professionalism. Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certifi Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certified and E-tested and that the price would be re-evaluated once completed. She recommended that I wait for her call so that I would be informed of the new certified price before making a deposit. Didn't receive a call for 3 days. Decided to call back to check on the status of the certification, and other sales rep informed me that the vehicle was already sold. For a dealership that has such strong customer feedback, I would have expected the bare minimum of a phone call to inform me that it had been sold. Very disappointed. More

Customer satisfaction My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in answering any questions we had about the Outback. He was also able to run numbers on the car we were interested in to show us different financing options. He was never pushy in trying to close the deal. As we were still researching different makes and models, we made no commitments. Paul kept in touch and once we were ready to get down to business, arranged for us to test drive a similar model to the one we were interested in leasing. The overall experience was great, staff were friendly and helpful and the sales mgr/general manager (Rick) was open to pricing and extras we were wanting to negotiate. The Outback was delivered in the stated time-frame - and we are enjoying our Outback. More

Excellent! We recently purchased a 2016 Outback and the experience with the staff at Barrier Subaru was excellent. We met with Michelle Payne, Janna Larkin and M We recently purchased a 2016 Outback and the experience with the staff at Barrier Subaru was excellent. We met with Michelle Payne, Janna Larkin and Michael Hiltz. All cordial, pleasant, welcoming, knowledgeable and professional. Michelle however was exceptional. Her sincere welcoming and friendly approach uniquely combined with thorough knowledge and professionalism sold us the vehicle. We cannot comment on the service department simply because we have had no need for service to date, however, we expect them to uphold the high standards of practice as set by Michelle and her colleagues. We already have recommended Michelle and Barrie Subaru to others as well as the magnificent Outback. Best regards, Vincent and Leslie Colucci More

our third Subaru Service was good. We were rather disappointed that we were charged over a hundred dollars to tell us that our Legacy was not worth repairing although Service was good. We were rather disappointed that we were charged over a hundred dollars to tell us that our Legacy was not worth repairing although we did use it as our trade in for our new Outback. It was a minor matter, but it was our third car purchased at this dealership and we did spend a lot of money. More

Poor Experience Went into Barrie Subaru to look at a used car that I believed to be certified and E-tested. When I first walked into the dealer I had to go search for Went into Barrie Subaru to look at a used car that I believed to be certified and E-tested. When I first walked into the dealer I had to go search for a sales person as the receptionist was missing and the lot attendant was glued to his phone. Eventually after finding someone I went and looked at the car and it was clear he knew very little about it. I proceeded to take the vehicle for a test drive and it had several issues that a car that was certified should not have, and upon returning learned the vehicle had indeed not been certified and they said the car would not be looked at until after purchase. Overall, poor customer service, lack of knowledge on the car, and my business will go elsewhere. More

I recommend this dealership This car dealership has good customer service. The sales tactics are not pushy so you don't have to worry about extreme stresses when conversing with This car dealership has good customer service. The sales tactics are not pushy so you don't have to worry about extreme stresses when conversing with the sales representative. More

Excellence in Customer Service The experience was excellent from start to finish.Thank you Paul,Mike and Janna for caring. I love my new 2016 Subaru Impreza. Julie Pollock The experience was excellent from start to finish.Thank you Paul,Mike and Janna for caring. I love my new 2016 Subaru Impreza. Julie Pollock More

Outstanding Experience I dislike buying a new car, as a single woman. I put this off for over a year. I chose three dealerships, based on what I wanted in a car. Michelle I dislike buying a new car, as a single woman. I put this off for over a year. I chose three dealerships, based on what I wanted in a car. Michelle Payne was outstanding and so very helpful. She expedited the process and was kind and open to my concerns. I had a great meeting with Mike around financing and other products to support my purchase and Janna made the delivery process a breeze. From my meetings with Michelle to the final pick up, I couldn't be more pleased. On top of that, this Forester is an amazing car and really tops the last three SUV's that I owned. More

Same Great Experience Had another great buying experience. The car was right and so was price. No hassles just great service and attention to making you feel valued. Thank Had another great buying experience. The car was right and so was price. No hassles just great service and attention to making you feel valued. Thanks Paul, Alex and Janna for your help throughout. More

Professional, hassle free, friendly and helpful staff. After driving the same car for 12 years, my husband and I decided it was time to buy a new vehicle. A close friend put us in touch with Rick Greensid After driving the same car for 12 years, my husband and I decided it was time to buy a new vehicle. A close friend put us in touch with Rick Greensides at Barrie Subaru. We live in Mississauga, but that was not a problem. When we emailed Rick, he quickly responded advising Michelle Payne was putting together some prices for us and we would hear from her shortly. Within hours Michelle had responded with pricing on the two vehicles we were interested in. After agreeing to purchase a Subaru Forester, Michelle explained delivery may take several weeks, but Rick was trying to locate our vehicle at another dealership. A few days later Rick let us know he had found our vehicle in Toronto. He gave us the choice of taking the vehicle he had located or waiting for the original vehicle which was 5 to 6 weeks away. We agreed to purchase the vehicle he located in Toronto. The entire process took 3 weeks. Our first email was sent to Rick on 11/23/15. Our decision to purchase the vehicle was made on 11/28/15. Rick located our vehicle on 12/1/15 and on December 12, 2015 we picked up our new Forester from Barrie Subaru. The delivery process was quick and easy. Janna was wonderful. After careful review and completion of all the paperwork she thoroughly reviewed and demonstrated all the features on our new vehicle. There was never any pressure from anyone at any time. Mike Hiltz provided us with information regarding the extended warranties, etc, and told us he was available if we had questions or required further assistance. I would definitely recommend Barrie Subaru. Friendly staff and awesome customer service. Darlene Bradbury More