Barrie Subaru

Real Human Beings Edit My first foray to seek the purchase of a new car did not begin with Subaru and just happened in the last few weeks. After the unexpected demise Edit My first foray to seek the purchase of a new car did not begin with Subaru and just happened in the last few weeks. After the unexpected demise of my beloved vehicle I entered the harrowing world new car sales. I was unprepared to be condescended and “mansplained” to about why a quality product that cost as much as a down payment on a modest home would need to be covered by an extended and exorbitantly priced warranty. One fellow pulled out a brightly colored graph to demonstrate that I could count on expensive repairs virtually the day after my 3 year bumper to bumper warranty expired. The sales pitches were delivered by hungry young men, whose tactics included keeping me waiting for ridiculously rude amounts of time while they went to the "magic room" where they would consult with the grand pubaa of deal making, and come back with a denial of concessions or discounts that I knew through research, were possible. At 9 pm of that memorable day, I gave them a heaping slice of wisdom, left them curled in the fetal position, and walked out of there with my bank account intact. Fast forward: Subaru Barrie. I called and asked to speak to a woman who wouldn't be a “know it all”, had humility and integrity and would work hard to get me what I was looking for with minimal condescension and sales tactics. The highly intuitive and insightful Melissa D’Addurno, paused on the phone for a moment and then cheerfully told me to stand-by. Enter Janna Larkin. Janna took me through the process with the clarity and sincerity that my Social Worker heart was starving for. I wrote down an offer. She went to see the resident Grand Pubaa of deal making, Paul Santaera in his completely visible and accessible "magic room" and 10 minutes later, she comes back with discounts on things that I hadn't even thought of. Next the finance guy, Alex Green, who is going to sell me extended warranty and undercoating. Here we go.... We have a healthy, respectful and mutually enlightening email exchange on the price of peace of mind. He has his viewpoint and I have mine. We reach an equitable agreement with incredible discounts, and personal satisfaction that I was being heard and voila, I am the new proud owner of an awesome, brand new, loaded 2016 Subaru Forester that was sold to me by real life people who didn't sell their souls to the corporate slave masters that exist to only separate you and me from our hard earned dollars. To top it off, I got a loving care filled tutorial on the bells and whistles that come with my car from Nicole Gorshe. After many hours of going over the minutia of the multitude of documents and the contortions I asked of all the above people to perform in order for me to feel safe and heard and satisfied with this major purchase, I feel I now have a place filled with people I can count on. People who will look me in the eye and be truthful, and yes, sincere with me. Professional, yes, but above all, Human. For this, they have secured my respect and my loyalty. That is my review. And if you got this far, Subaru Barrie is a place you need to go if you are feeling vulnerable about buying a car. If in doubt, ask an engineer and, do your homework. With all the information available to consumers, staying uninformed is a choice. Peace. More

CPO Impreza Dealt with Paul in sales. Very friendly genuine guy that wasn't pushy and was willing to answer the countless questions that I had about the car and p Dealt with Paul in sales. Very friendly genuine guy that wasn't pushy and was willing to answer the countless questions that I had about the car and process. He offered a fair deal and was willing to work with me to make it happen. I will definitely recommend people in the market for a Subaru to visit Paul. Mike in finance was very knowledgable and made the application process quick and easy. I worked with Nicole in delivery upon pick up of my car. She had all of the paperwork ready to go and resolved any hiccups quickly and in a helpful, friendly manner. Great team at Barrie Subaru! More

WORST SALES TEAM,WORST SERVICE DEPARTMENT (Only own it 9months when i purchased it)Bought a 2011 Subaru sti 71k last 2015 from Mike Harrelson. He didnt fully DISCLOSE the car history that its (Only own it 9months when i purchased it)Bought a 2011 Subaru sti 71k last 2015 from Mike Harrelson. He didnt fully DISCLOSE the car history that its a QUEBEC car. Nobody wants to buy a Quebec car specially used! They indirectly robbed me on my Trade in 2011 Impreza w/ 30k they only paid $11k to a $20,000 car.. Then winter comes, this happened on Holy Thursday, im driving home in the highway and stepping on my BRAKES its GONE!!! Almost got hit by a freagin purolator truck! Im downshifting and downshifting used it as my brakes! and swerved my safety to snow bank at the side of the road. The WORST part is DEALERSHIP said I dont have any ROADSIDE ASSISTANCE???SERVICE SAID I DONT HAVE ANY ROADSIDE ASSISTANCE SINCE I BOUGHT IT.even the day i purchase it??! So i towed my car to nearest subaru dealership, and SUBARU BARRIE doesnt even pay the damage that I DONT HAVE BRAKES ON MY STI,they dont pay the towing and car rental for 4days...I EXTREMELY NEVER RECOMMEND THIS DEALERSHIP, SALES PEOPLE, AND SERVICE. They never care for you after you purchase a vehicle, specially they never care when IM NOT WHITE(MINORITY). WORST DEALERSHIP EXPERIENCE EVER More

Very easy and efficient service. Awesome car too. I went in to Barrie Subaru looking to lease a 2016 WRX. I met with the sales consultant Paul Santaera, and was greeted promptly with a smile and hand I went in to Barrie Subaru looking to lease a 2016 WRX. I met with the sales consultant Paul Santaera, and was greeted promptly with a smile and hand shake. He was very profession and friendly. I was also 100% sure I was going to purchase a car that day, as I had been searching on Barrie Subaru's website for lease rates. Paul made it very easy and clear about all of my options and was extremely pleasant and helpful. I as impressed by everyone in the dealership. It was a very efficient experience. This was my first new car buying experience and I enjoyed it. I am loving the WRX I have purchased and I have been telling friends, family, and customers who ask about it at my Beer Store. Telling them all about my experience at Barrie Subaru, as well as the awesome experience driving the car. I am recommending Subaru to everyone it seems. Thank you to everyone at Barrie Subaru, I love my new car. More

Awesome first time buying experience. This was the first brand new vehicle I had ever purchased and they were very patient and accommodating every step of the way. I had asked them if I co This was the first brand new vehicle I had ever purchased and they were very patient and accommodating every step of the way. I had asked them if I could wait several months before actually taking the car because i was trying to save for a wedding at the same time and they more than happy to postpone my delivery date. And of course when i was ready to pick it up they had it ready in no time flat. I would highly recommend barrie Subaru and i would highly recommend Subaru in general, amazing vehicles. More

Excellent service, excellent product! My husband and I went to Barrie Subaru to purchase our first Outback. We had read many reviews online, and were happy when we were introduced to Pau My husband and I went to Barrie Subaru to purchase our first Outback. We had read many reviews online, and were happy when we were introduced to Paul Santaera. From the start, he was funny, warm and not pushy. Our experience was very positive with Paul, and we absolutely love our new Outback. The process was efficient, well organized and we didn't feel manipulated in any way. I would buy from Paul again in the future and recommend friends do the same. More

Best Experience Ever!!! I had a fantastic experience with the Subaru dealership for the sale of my brand new Subaru Impreza! Especially with sales employee Michelle Payne! Sh I had a fantastic experience with the Subaru dealership for the sale of my brand new Subaru Impreza! Especially with sales employee Michelle Payne! She was fantastic! I went to every dealership out there shopping around for a new car and none of the service compared to how amazing Michelle was with me! She looked out for what was in my best interest and which car would suit my needs perfectly! I am extremely happy! I felt no pressure at all and she was very understanding with the pressure of my first car purchase! More

Crosstrek 2016 Great people at Barrie Subaru. Good stock of vehicles available. Friendly, knowledgeable, and professional. Would recommend the dealership, the experi Great people at Barrie Subaru. Good stock of vehicles available. Friendly, knowledgeable, and professional. Would recommend the dealership, the experience was very good. April 2016. More

No communication, no professionalism. Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certifi Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certified and E-tested and that the price would be re-evaluated once completed. She recommended that I wait for her call so that I would be informed of the new certified price before making a deposit. Didn't receive a call for 3 days. Decided to call back to check on the status of the certification, and other sales rep informed me that the vehicle was already sold. For a dealership that has such strong customer feedback, I would have expected the bare minimum of a phone call to inform me that it had been sold. Very disappointed. More

Customer satisfaction My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in answering any questions we had about the Outback. He was also able to run numbers on the car we were interested in to show us different financing options. He was never pushy in trying to close the deal. As we were still researching different makes and models, we made no commitments. Paul kept in touch and once we were ready to get down to business, arranged for us to test drive a similar model to the one we were interested in leasing. The overall experience was great, staff were friendly and helpful and the sales mgr/general manager (Rick) was open to pricing and extras we were wanting to negotiate. The Outback was delivered in the stated time-frame - and we are enjoying our Outback. More