Barrie Subaru

A terrific experience From start to finish getting a 2015 from Barrie Subaru has been the most positive experience I have ever known with a dealership over more than 5 From start to finish getting a 2015 from Barrie Subaru has been the most positive experience I have ever known with a dealership over more than 50 years. Salesman Mike Hiltz instantly inspired confidence when I called and maintained it throughout.. He was off ill when we arrived a few days later and sales manager Paul Santaera looked after us personally. They both worked on many details pleasantly and professionally and both greeted us warmly when we came to pick up the car. The finance manager explained the warranty and options to extend it, but never pressed. The pickup specialist could not have been more friendly and patient completing the sale and teaching us the car's high tech. I have managed the regulation of car dealerships in a large provinces and have a pretty good sense of the business. I can't recommend this dealership more highly. My wife agrees completely. More

Excellent Customer Service I had the privilege of dealing with Christian Prost the day I came in to test drive a 2013 Subaru Forester and then go on to purchasing it. Christian I had the privilege of dealing with Christian Prost the day I came in to test drive a 2013 Subaru Forester and then go on to purchasing it. Christian was professional, friendly and very easy-going. I liked that he knew a lot about Subaru vehicles and vehicles in general. I am so happy with my purchase and the overall experience I had with Christian and everyone at Barrie Subaru! I highly recommend them! More

Excellent service with great people! My experience with Barrie Subaru was a dream, I went in looking to get an idea of prices and models and Michelle Payne was all over everything! She we My experience with Barrie Subaru was a dream, I went in looking to get an idea of prices and models and Michelle Payne was all over everything! She went out of her way to keep in contact with me and keep me updated in the arrival of my new Subaru! Upon pick up, both Michelle and Nicole were just as excited as I was about the car and helped answer any questions I had! I won't be shopping at any other dealership, and would highly recommend this one! More

Great, efficient sales experience with no up sell pressure My wife and I had done our research and were ready to buy, but no up sell pressure was put on us to go to a costlier package. The colour we wanted was My wife and I had done our research and were ready to buy, but no up sell pressure was put on us to go to a costlier package. The colour we wanted wasn't on the lot, and again, they respected our decision and kept us informed of the delivery ETA. The final orientation around the car was informative and concise before we drove away. More

Mifflin's Purchase Typically, I don't do this type of commentary. However, Michelle Payne is an enthusiastic professional. The optional evaluation criteria (Quality of w Typically, I don't do this type of commentary. However, Michelle Payne is an enthusiastic professional. The optional evaluation criteria (Quality of work) is an unknown as I haven't yet brought in the vehicle for service. More

"Now that's what I call service" I came to Barrie Subaru because they were the only Subaru dealer to listen to what I was looking for and actually call me back! They had a used car th I came to Barrie Subaru because they were the only Subaru dealer to listen to what I was looking for and actually call me back! They had a used car that I was interested in and also recommended to me another one that had recently come off a lease which I liked even better. Being female did not matter to the staff here. I was able to negotiate a fair price and purchase my vehicle without my husband holding my hand. The vehicle I purchased had to have a new stereo put in. I unknowingly left my favorite CD in the old stereo when I had it serviced. To my surprise, Barrie Subaru had my CD sent by courier to my house! Now that's what I call service. It's service like that you don't see often enough. Thanks Barrie Subaru! More

Happy and pleasant experience Barrie Subaru provided prompt service, was informative and quick to follow up on inquires. Paul Santaera and supporting staff were great in providing Barrie Subaru provided prompt service, was informative and quick to follow up on inquires. Paul Santaera and supporting staff were great in providing a pleasant experience in helping me acquire a great car. I will definitely return for service and future new car purchases. More

Best car buying experience ever All the staff that we had dealings with .......Sales Mgr .....Paul Santaera, Sales....Micheal Hiltz, Financial Services....Alex Green, Delivery.....Ni All the staff that we had dealings with .......Sales Mgr .....Paul Santaera, Sales....Micheal Hiltz, Financial Services....Alex Green, Delivery.....Nicole Gorsche, Service Dept. and many others ......they were all personable people and incredibly helpful with any questions I had. I have never experienced hospitality and service like it at any other car dealership in all my car purchases. Bought a 2016 Outback with all the bells and whistles! LOVE IT ! That's again to your very professional team Peter Northcott More

Good service aside from the incorrect signal light diagnosis I recently brought my Subaru Impreza in to the Barrie dealership for a servicing. On top of the recommended list of services they gave me, I also spec I recently brought my Subaru Impreza in to the Barrie dealership for a servicing. On top of the recommended list of services they gave me, I also specifically asked for my front driver's signal light to be changed, as the left turn signal was clicking at a faster rate, which I recognized as a sign that one of the bulbs is dying/burnt out. Now, the overall service provided was great, including a loaner vehicle overnight, since my vehicle wouldn't be ready until the next day. However, when I went to pick up my car, I was told that the technician who looked at my signal light had not changed the signal light, and instead said that I must have had my left turn signal frequency increased, and that it would require re-wiring, which would require another appointment. Knowing this to be incorrect, I subsequently took my car to my local Canadian Tire, where they changed the signal light as I requested, and "miraculously" the frequency of the signal went back to normal. I'm not sure if the technician had simply never seen a burnt out signal light before, or was trying to "up-sell" me on a re-wiring of my car, but either way, I was definitely unimpressed with that part of my service. I was also told that I would be contacted with more information from the technician the day after I got my car back, which never happened either. Overall, a decent servicing experience, except for the technician's incorrect diagnosis of my signal light... More

Great experience The team at Barrie Subaru were spot on from the moment I walked in. From reception, to the sales process with Mike, to the setup documents with Janna, The team at Barrie Subaru were spot on from the moment I walked in. From reception, to the sales process with Mike, to the setup documents with Janna, everyone was on their "A" game. I had to wait a little bit for my vehicle to come in and everyone was more than accommodating by keeping me up to date on arrival time and provided me with a loaner car free of charge when delivery time didn't quite line up. Thanks to everyone who contributed to my great experience! More