Barrie Subaru

Bad Experience with Picking up new car and Service I purchased a 2010 Forester in 2013. When I picked the car up they had misplaced my insurance / license papers and ended up letting me leave without. I purchased a 2010 Forester in 2013. When I picked the car up they had misplaced my insurance / license papers and ended up letting me leave without. After owning the car fro three months my engine was shuttering and stalling. I had to replace the ignition coil and spark plugs for $800 and had a loose heat guard they wanted $535 for and $112 labour. They held my car for a week when I bought it to detail it and give it a tune up. When I asked the service manager Tim why it needed so many fixes after I had just bought it, he replied "What do you expect, you bought a used car?". The car did cost me $22,000 and I thought I would have got better service for that price. When I did my Subaru survey after having the service I stated that I was told what to expect from a new car. I then had the service manager call me and threaten he was going to contact a lawyer, as I was slandering him. I put exactly what he said in the survey "What do you expect, you bought a used car?", so there was no slandering at all/ Needless to say I bought our newest Subaru at Richmond Hill Subaru and was treated 1000x better. I will never buy a Subaru from Barrie Subaru again. More

Top notch service department Recently booked my Outback in for 'B' service as per the maintenance schedule.....everything done perfectly and the customer service from the service Recently booked my Outback in for 'B' service as per the maintenance schedule.....everything done perfectly and the customer service from the service consult was 'top notch'. They were very accommodating around my schedule and the work was completed on time as promised. Best service I've had from any other car dealerships......should have purchased a Subaru earlier....great car. More

It's Worth the Drive to Innisfil! Over Christmas we were suddenly without a car, due to an accident. Michelle Payne was recommended to us and we could not be happier both with her lev Over Christmas we were suddenly without a car, due to an accident. Michelle Payne was recommended to us and we could not be happier both with her level of service and with our new Subaru. With her help we negotiated a good deal and then she worked hard to find the car we wanted and get it for us. Steve Gray worked patiently with us explaining benefits and costs of extended warranties etc. We were most impressed with all the people we met in the dealership. More

Months later and the problem still hasn't been fixed I have been having problems with an excessive amount of water entering my tail light. After having to replace both lights and the wiring harness, I ha I have been having problems with an excessive amount of water entering my tail light. After having to replace both lights and the wiring harness, I have gone back 5 times and the problem still hasn't been fixed. I was told I will be called when my parts come in - never happened. I had an appointment set up to test where the water could be coming in (at first they thought the problem was a faulty light), and it was cancelled. I was promised a call back the same day to reschedule - that was 3 weeks ago - and I'm still waiting. I have had little luck reaching a person when I call over the 7 years I have had my car. I often drive in and stand waiting at the counter to schedule something as minor as an oil change. I am beyond unimpressed with their service, highly doubt I will be buying another Subaru anytime soon. More

No expertise and complaint ignored (This is the body of my letter of complaint to Barrie Subaru faxed to them twice. I received np response or even a recognition of receipt by them. Th (This is the body of my letter of complaint to Barrie Subaru faxed to them twice. I received np response or even a recognition of receipt by them. There greatest concern was to ensure I paid the bill of $494.74 before releasing the vehicle to the towing company for transport to Toronto where experts could diagnose and repair.) On August 26 I had my 2008 Subaru Outback delivered to Barrie Subaru because of a clunking noise repeating every one hundred yards or so. The noise was definitely in the drive train and quite likely in the transmission. The next morning I called and was told that it definitely was the transmission and a flush of transmission fluid might help if not the transmission would have to be replaced at a cost of $9000.00 and well over $10,000 after taxes. Given the major disparity in cost between these two options I opted for the flush which did not improve the situation. Now over the years I have owned many vehicles some of which have needed transmission repairs. I have never faced a bill of even one third of $9000.00. As well my vehicle is nine years old and not worth a whole lot more that that amount. For these reasons I began to look for another shop to give me a second opinion. I settled on Transmission Depot in Toronto. In short order the Service Manager Joe Pronesti advised me that he was pretty sure that it was an electronic issue and shortly thereafter found that the transmission fluid heat sensor was malfunctioning. The repair involved installing a new Valve Body Assembly at a cost of $ 2311.92 and my car is now running as smoothly as it did prior to this problem. The $494.74 I spent at Barrie Subaru was a complete waste of money for which I received no value. Your technician(s) were incapable of making what turned out to be a routine diagnosis by the Transmission Depot. The transmission flush was recommended to me as a “ Hail Mary” procedure, before spending $9000.00 plus tax on a rebuilt transmission. Given these facts I request a refund of the full amount of $494.74. Daniel Cole (705) 771-9335 More

The Best Dealership When you take the best vehicles, add the best people and wrap the package with honesty you have the extraordinarily best dealership and this is When you take the best vehicles, add the best people and wrap the package with honesty you have the extraordinarily best dealership and this is Barrie Subaru. More

Excellent customer service Barrie Subaru , created a relaxed buying experience , the minute I entered the dealership ,I greeted by , Christian Prost , sales Associate for the de Barrie Subaru , created a relaxed buying experience , the minute I entered the dealership ,I greeted by , Christian Prost , sales Associate for the dealership , a no pressure purchase , explained what they had on the lot , went into detail on product and availability . Treated no different as a customer , even upon purchase of a used vehicle , his commitment and time , is greatly appreciated . Barrie Subaru , would be a consideration should you be considering a new and or used vehicle in your future , because I will be a future customer. Thank you More

Great experience at Barrie Subaru!! We recently purchased our Subaru Forester from this dealer and had a VERY positive experience right from the moment we walked in. Michelle Payne the S We recently purchased our Subaru Forester from this dealer and had a VERY positive experience right from the moment we walked in. Michelle Payne the Sales Associate made us feel very comfortable and educated us on all of our options while not pressuring us at all to purchase from there. She made it very clear that she just wanted to make sure we got what was going to fit best for us and in the end it worked! We have been driving our Forester for almost 2 months and are VERY happy that we purchased through Barrie Subaru. Thanks Michelle! More

Purchasing my new vehicle was enjoyable After 9 years with my previous vehicle i was ready to purchase a new one. I was looking specifically for an SUV, had to be fuel efficient but luxurio After 9 years with my previous vehicle i was ready to purchase a new one. I was looking specifically for an SUV, had to be fuel efficient but luxurious and safe! We did alot of research on all makes and models of SUV's and when we visited Subaru Christian Prost made our choice an easy one. He was very knowledgeable and extremely patient. He even stayed after closing to answer all of our questions. I am very very happy with our purchase. Keep up the great work! More

Excellent service from start to finish The second Christian Prost saw me he introduced himself. Not only is he personable, but he is extremely honest and knowledgable. He took the time to The second Christian Prost saw me he introduced himself. Not only is he personable, but he is extremely honest and knowledgable. He took the time to show me around the dealership and test drive my new Subaru Impreza. It has been years since I purchased a new vehicle and he made me a Subaru owner for life now!! More