Bank Street Toyota

Great Experience I am a senior, was interested I purchasing a new car. I drove my last Corolla for 11 years w/o any problems. I bought a new Corolla from the fabulou I am a senior, was interested I purchasing a new car. I drove my last Corolla for 11 years w/o any problems. I bought a new Corolla from the fabulous staff at Mendes. I thank Chris and Dave for the professional and knowledgeable service that they provided. No pressure sales talk, just provided options which helped me make my ultimate decision. They atmosphere is friendly and relaxed. I assume this atmosphere must extend to service, etc. Thanks for making my "new car" buying a fun experience" More

Friendly and Fast Julian is a true professional. He excelled on every part of my experience. He went above and beyond explaining the services necessary for my car. Juli Julian is a true professional. He excelled on every part of my experience. He went above and beyond explaining the services necessary for my car. Julian is an asset to Mendes Toyota for all his attention to detail. Makes sure you ask for Julian for all your service needs, you won't be disappointed. More

Untrained Service Advisors and Incomplete & Slow Service Many of the Service Advisors are inexperienced and very slow at their job. The Service Advisors all follow a "script" but they don't know much about Many of the Service Advisors are inexperienced and very slow at their job. The Service Advisors all follow a "script" but they don't know much about cars - it is like being served by a clerk, not someone who knows about cars. Go somewhere else if you can! I have had to take my 2016 in twice for the same issue - they did not check that everything was working properly after they repaired my power tailgate. No apologies and very little respect for my time. More

Great service; friendly and accurate . Thanks! Took my car in for scheduled maintenance. All was done on time and to my complete satisfaction. All work was discussed with me before it was done. G Took my car in for scheduled maintenance. All was done on time and to my complete satisfaction. All work was discussed with me before it was done. Great job great price. More

Part department never gives you a call back. I've ordered and paid for a touch-up pen for my car about two weeks ago. They said they will call me back as soon as they get it. But since I haven I've ordered and paid for a touch-up pen for my car about two weeks ago. They said they will call me back as soon as they get it. But since I haven't heard anything from them, I called them back to check what's going on with my order. Then they said "Oh we have it. Come pick it up anytime." with no apology for not calling me back.(I was waiting for the word. LOL) Yup. I guess they don't care since they got the money? Or because it's just a $15 pen? I'm so disappointed. I've purchased two cars (both Toyota Rav4) from them. But now I'm about to lose my loyalty. More

Picked up new 4runner and had my 07 Explorer front end fixed We just picked up a new 2016 4 runner for my wife and left Mendez Motors my 2007 Explorer to fix the front end (rods, ball joints, tie rods). They gav We just picked up a new 2016 4 runner for my wife and left Mendez Motors my 2007 Explorer to fix the front end (rods, ball joints, tie rods). They gave me an estimate and honored even though several parts had seized and took longer. They have always done great work for all of the vehicles I have brought there. Service desk person was also very courteous. More

Fantastic experience! The entire purchasing process was an absolute pleasure with this team. They took their time, listened to my needs, and offered a great deal. I would r The entire purchasing process was an absolute pleasure with this team. They took their time, listened to my needs, and offered a great deal. I would recommend Mendes Toyota to anyone looking for a new car! More

Continuing Great Service I bought a new Yaris in 2009 from Mendes Toyota, and inteact with the staff regularly when I take my car in for maitenance, etc. . Aside from the stan I bought a new Yaris in 2009 from Mendes Toyota, and inteact with the staff regularly when I take my car in for maitenance, etc. . Aside from the standard care one would expect, they have frequently completed additional work for no charge, and without me asking. I would (and do) recommend Mendes to anyone planning on buying a car, for their friendly and professional service, and because they consistently go above and beyond what is required. I am a very satisfied customer! More

Constant overcharging for repairs not needed I have been buying cars from Mendes for over 15 years and I was very satisfied with the services they were offering. But I agree with some of the othe I have been buying cars from Mendes for over 15 years and I was very satisfied with the services they were offering. But I agree with some of the other reviewers, I have also noticed a tremendous increase in the amount of "recommendations" since they moved to their new building. I am seriously considering going to a different dealership. More

Misguided policies My 86 year old father reluctantly returned to Mendes Toyota to service his 2006 Corolla to check the front end where Mendes service indicated that fro My 86 year old father reluctantly returned to Mendes Toyota to service his 2006 Corolla to check the front end where Mendes service indicated that front wheel bearings ended replacement. When the car was returned, after fixing the wheel bearings now the front brakes were significantly vibrating upon braking. So thing that should have been quite evident on any drive test. Rather than notify my father, they simply returned the car to him....."to see if he would notice". Not surprisingly, he immediately noticed and returned to have them look at it again. He waited a week and they discovered the front rotors needed to be replaced My father asked me to intervene and confirm what was required. When I called I told the dealership that I wanted to pay for the rotor replace,net for my dad. I was informed that I could not. Against their policies to pay over the phone by credit. I called back to speak to the service manager who reiterated the misguided policy and then informed me that further, I was not allowed to authorize the rotor replacement for my father. The service manager then had the best line......I'm not trying to be difficult. Well, yes you are. You won't let me pay for the work being done to my father's car, nor will you let me authorize the work on his behalf. My father won't be back for service and I whole heartedly endorse that position. More