Bank Street Toyota

They have moved into the new building and they seem to have somehow forgotten how to treat customers. I waited two and half hours for an oil change and winter tires being put on the car. That is crazy! have somehow forgotten how to treat customers. I waited two and half hours for an oil change and winter tires being put on the car. That is crazy! Top that off with three Fire Alarms that were extremely loud. The new building did not have the Wi-Fi working and the television installation was not complete. When I finally told them I had another appointment I need to get to they brushed me off and gave the standard "Almost finished" response. At the two hour mark a sales/service person told me I needed extra items for my car which I know I did not need. When I told her "No" she gave me a dirty look. While waiting I did notice that every customer was called up to the counter to tell them about 'extras' that were needed. Sadly most agreed. After being made late for my next appointment I finally had to demand my car be returned to me no matter what level of completion of the service. More

There are many reputable Toyota dealers in Ottawa. Mendes is not one of them. Went in for warranty service in March 2012-Mendes replaced wheel sensor with no problem. I was informed my 2010 Corolla was under is not one of them. Went in for warranty service in March 2012-Mendes replaced wheel sensor with no problem. I was informed my 2010 Corolla was under bumper to bumper coverage until December 2012. Went in again May 2012 because the AC was not working. Was informed the car was still under warranty. Went to pick up the car and was handed a bill for $175.00 for the time spent on diagnosis. They would not release the car without payment. They claimed the car was not under warranty. I should have been informed of this prior to their "diagnosis". Their diagnosis was that there were parts missing. How could that be since the AC was working a week prior to the service visit? Cost: $1100.00 Mendes has upheld the perception that car dealers are unscrupulous. The customer does not matter just their bottom line. More

Ordered an air conditioning compressor for our 2000 Camry. After a month of waiting we cancelled the order. Within 20 minutes we had two phones calls from Mendes- the first from the parts Dept informi Camry. After a month of waiting we cancelled the order. Within 20 minutes we had two phones calls from Mendes- the first from the parts Dept informing us the part was in & if we cancelled we would have to prepay any future parts and that they would be non-returnable. The second from the Service manager informing us the compressor had been in for two weeks and offering us a reduced price on the work. We will never go back. More

Their Service Shop is HORRIBLE!! Will not go back!!!! Their Service Shop is HORRIBLE!! Will not go back!!!! ok, you decide, here are the facts... I have an imported American Prius. Called Mendes for ser Their Service Shop is HORRIBLE!! Will not go back!!!! ok, you decide, here are the facts... I have an imported American Prius. Called Mendes for service, advised them I have a Prius, and it was imported from America to Canada, I told them I needed to have my passenger lights replaced and my tire valve adjusted (adjusting the tire valve was free when I had it done in Quebec). Then I asked them because it was an American imported car, is there anything special that they had to do before I came in, or that I had to do, and they said no, not a thing. So, I go in for service. I got there at 7:30 am. at almost 11:30, they called me and told me that the light bulbs I needed are an imported item, and they do not have it in stock and it will cost over 300.00 for the bulb, and also, to adjust the tire valve, it would cost over 120.00. I asked them why, it has taken over 2 hours to tell me this, (my appointment was at 9:00 although I got there early). And also told them I have had lights replaced here in Canada before at another Toyota and it was under 100.00, and the adjustment of the tire stem was free. They would only answer sorry. I told them I would take my business somewhere else and left. Also, You don't want to use their restrooms, they are filthy, with the toilet holder falling off the wall. When I reported it, they told me oh we know, we were having problems with it yesterday too, and the waiting room furniture looked like Salvation Army rejects don't wear good clothing there! More