Bank Street Toyota

Outstanding service If you are looking at buying a new Toyota, i recommend you go to Bank St Toyota and deal with the sales manager Alexandra Daly, she is amazing, extrem If you are looking at buying a new Toyota, i recommend you go to Bank St Toyota and deal with the sales manager Alexandra Daly, she is amazing, extremely knowledgeable, she is the one you are looking for, trust me. Her smile and warm welcome touch you very deep. she is my future car sales rep. Thank you Alexandra for being there for us. Thank you Bank St Toyota for having Alexandra. More

I am really thankful to Ibraheem and Hassan who helped me both to buy my car as a girl Which had no idea about cars. both to buy my car as a girl Which had no idea about cars. More

0w-16 or not? My oil change was completed using 0w-20 oil rather than the 0w-16 oil that is specified on the oil cap and in the owners manual. Why was this done? My oil change was completed using 0w-20 oil rather than the 0w-16 oil that is specified on the oil cap and in the owners manual. Why was this done? More

Purchase & Service Experiences all great! We purchased a new Toyota Rav4 Summer 2018. That experience was easy and transparent. Each service appointment has been very satisfactory, and we even We purchased a new Toyota Rav4 Summer 2018. That experience was easy and transparent. Each service appointment has been very satisfactory, and we even chose to have repairs at the body shop done here - excellent job! More

I purchased a Tundra from Banks st/Mendes. Wrongly charged taxes when they should not. Sent ownership papers that took three weeks to arrive so I was unable to insure and drive the vehicle. I asked fo charged taxes when they should not. Sent ownership papers that took three weeks to arrive so I was unable to insure and drive the vehicle. I asked for the vehicle to be inspected and issues addressed. When the vehicle arrived I had to have provincial inspection which the vehicle failed. Although thousands of dollars where refunded I would recommend going elsewhere More

Try to sell me the car with unclear bill. Poor customer services not even knowledgeable enough to sell the car here and never answer the phone. However Hassan was the one out there trying to help. First services not even knowledgeable enough to sell the car here and never answer the phone. However Hassan was the one out there trying to help. First time went in there gave me a bill of sale with higher asking price than the it stated on toyota.ca. The sales manger Devin make me trade in my 2017 4runner and told me I will get extra $2000 for bring in my 4runner also pick up a new Sequoia, but ends up using my security deposit $7500 to against it without letting me know in advance. Basically I'm losing $5500 just to pick up a new Sequoia with no discount? I was told when I pick up the 4runner the security deposit is just use to bring down the interest rate of leasing, will be return whenever the lease term is over, tell me why would I trade in my car if I know I am losing money on it? When I had the option to buy out the 4runner and sell it myself with higher then residual value, if I am aware of it I will not let you take my 4runner. You can say whatever you want with your industry term, but I am here just to state that I am not aware of this at all, there is nothing mention on the bill of sale either. They do not have my consent also Nothing has been explained clearly before purchase, strongly recommend please do NOT go there, there are many Toyota dealership in Ottawa that are definitely better than this one. Will be contacting OMVIC and Toyota Finance to resolve this issue soon. More

You have service appointments but it’s very long time to wait is not a good is not recommended as your dealer.....its a thieves dealer....good money maker charge to much labor wait is not a good is not recommended as your dealer.....its a thieves dealer....good money maker charge to much labor More

Very nice staff I just bought a used rav4 from this dealership. Alexandra was my sales person and she was awesome. She was so kind and understanding, she listened to I just bought a used rav4 from this dealership. Alexandra was my sales person and she was awesome. She was so kind and understanding, she listened to what I wanted and did everything she can to get the right car for me. I would definitely recommend anyone looking to buy a car there to see her. More

A really good mechanic is Phil So I'm only giving the dealership a 3 Star because their customer service is just average. However I want to give a recommendation of a 5 Star to Phi So I'm only giving the dealership a 3 Star because their customer service is just average. However I want to give a recommendation of a 5 Star to Phil (mechanic) because he is really good and very helpful. He very quickly found the problem of a rattle sound that others had unsuccessfully tried to find over the past year! More