Bank Street Toyota

Sam was the first to greet us as we entered the dealership. Having a young, agile, positive, & upbeat demeanour validated why we made our decision to purchase our vehicle with bank street toyota. W dealership. Having a young, agile, positive, & upbeat demeanour validated why we made our decision to purchase our vehicle with bank street toyota. We’re so satisfied with our service & we thank you Sam. You made our experience with Toyota nothing short of a positive one. More

Horrible sales team. The team themselves are very disorganized and have a serious issue with miscommunication amongst themselves as well as with clients. The team profiles clients and will only sell disorganized and have a serious issue with miscommunication amongst themselves as well as with clients. The team profiles clients and will only sell cars to customers they believe fit their "standard". If they believe you are not worth their time, they will constantly push lies in hopes that you will give up and leave. They will waste your time and take no accountability for their mistakes or unnecessary attitudes. The pre-owned sales manager, Ben France, is extremely unprofessional and seriously lacks any leadership competencies. They do not respect your appointment times, will feed you lies just so that you leave the store, and will not even let you test drive a vehicle that you are interested in purchasing. All of these tactics are used against you solely based on their discrimination and profiling once you walk in the door. After having to deal with Ben and Maria, I highly recommend not to waste your time at this dealership. More

Very dishonest and poor business practices. Ever since Mendes Toyota left and was replaced with the new management. The entire team and the level of service has become terrible. Hassan, the Finance Manage Mendes Toyota left and was replaced with the new management. The entire team and the level of service has become terrible. Hassan, the Finance Manager will straight out try to scam you. He's dishonest, a liar and will try to force/threaten you to take options you don't want and make promises the dealership will not keep. I am writing this on behalf of my friend who purchased a vehicle and was charged for a warranty he never agreed with, he was supposed to be given the deposit back, but was not and had to pay way more than he should have for his car. They're just interested in taking as much money from you instead of running an honest business. Just read through the reviews. Hassan and the management can buy as many fake reviews as they want, but the truth will come out. This business is dishonest. This is not a way to do business. We have reported it to OMVIC and Toyota Canada. More

5-Star Toyota Dealer! I had a wonderful experience buying the vehicle from Rick C. He was fantastic. I had an issue with the paperwork but the GM helped me. Who was fantastic and resolved everything for me a the vehicle from Rick C. He was fantastic. I had an issue with the paperwork but the GM helped me. Who was fantastic and resolved everything for me and was absolutely courteous. More

Made everything really easy and stress free!, They were friendly and really know their job. I will give them a 10/10 highly recommend the services friendly and really know their job. I will give them a 10/10 highly recommend the services More

Big shout out to Jesse from bank street Toyota for being able to provide me with the apex edition corolla After waiting 8 months at another dealership... Bank street was able to get it to me in a timely fas able to provide me with the apex edition corolla After waiting 8 months at another dealership... Bank street was able to get it to me in a timely fashion! The sales rep was amazing with answering question I had and was able to give me multiple eta on arrival time for the car that kept me in the loop at all times Which was awesome thanks again!! More

I got my new car toyota C-HR and Karanveer make the process so easy and great without any stress. That was the easiest buy that i have process so easy and great without any stress. That was the easiest buy that i have More

Will never visit there again. They do not honour their quotes. Stay away. One of the worst experiences I have had and will not repeat quotes. Stay away. One of the worst experiences I have had and will not repeat More

Alexandra did a great job!!!!! Made everything really easy and stress free!, she was friendly and really knows her job. I will give her a 10/10 easy and stress free!, she was friendly and really knows her job. I will give her a 10/10 More

WORST EXPERIENCE I EVER HAD! On Aug 31st, I went to buy WORST EXPERIENCE I EVER HAD! On Aug 31st, I went to buy a car and I was served by a representative called Ali. My experience with him was pleasant. WORST EXPERIENCE I EVER HAD! On Aug 31st, I went to buy a car and I was served by a representative called Ali. My experience with him was pleasant. I liked the car and the great service provided. He asked for a deposit of $500 and I paid. Ali introduced me to the Director of Finance (Hassan) to finalize the sale. He told me that the banks were closed to process my demand for financing the car and requested that I come back the next day. However, he wanted me to sign a document of the Vehicle Purchase Agreement (Pressure). When I was about to sign I read the following: " This Agreement is final and binding once you have signed it..." I asked if I could sign the next day when my credit is approved. Sep 2nd, I went back to finalize the agreement. Ali, the representative had given me the quotation of 15,570.81 which I had agreed on. However, when I spoke to the Financial Director (Hassan) the price went up to 16,977.14. I got lost but I didn’t know why it was up. He tried to sell me the rust protection and warranty but I refused. He tried to sell me the life insurance saying that it was a REQUIREMENT since I had a "limited credit". I told him that I prefer to stop everything if this is mandatory that I didn't plan for any additional fee. After he made it sound as if it was a requirement which isn't true, he changed his mind and told me that I could buy the car without the life insurance so we continued. I asked about the final amount, the final sale amount was about $18,840 at a rate of 6,99%. But he told me that at the rate of 5,99% and with the life insurance ($1000 more) included I could get a final sale all fees included of $18,820. I was really lost! He explained the interests after a few times "He told me that he cannot explain what he learned in 4 years (university) in two minutes, how they calculate rate (%)" (That was disrespectful)....Then he asked another representative (Ali) to explain better... Ali walked me through it respectfully and showed me an online application on how % where calculated. I understood and thanked him. However, I told him that I didn't receive a great customer service from his Finance Director, Hassan, that I felt disrespected and lost confidence and I needed another day to think about it. The worst of it all as I was walking out leaving the Toyota office, the Finance Director (Hassan) asked me loudly where we were going? I told him respectfully that I needed time to think about it. He told me that there was nothing to think about it. Then he started bragging that if we want 5% he can give us the car or even at a rate of 0%, or even for free, he will pay it out of his pocket! When I got home, I was reviewing the documents, I noticed that the finance director (Hassan) had included additional fees on my contract that I did not agree for ( anti-theft 3 yr/ tire rim 1 year $499.99 and walkway basic $259) without my consultation or without even telling me. In the first document that the representative Ali gave me those fees were not included!!) I am still very disappointed. My advice to all of you please ask for a final amount with the interests included, choose an other dealer. The service is not transparent, they are hidden fees, they put pressure on you and the lack of respect from Hassan was unbelievable. I have never been disrespected to this level. This is the worst experience I have ever had. More