Bank Street Mazda

It was a warm and friendly welcome out side Hassan It was a warm and friendly welcome out side Hassan answered all my questions about the products. He was very knowledgeable in the auto industry. My It was a warm and friendly welcome out side Hassan answered all my questions about the products. He was very knowledgeable in the auto industry. My customer experience was very positive. The sales representative was friendy, curteous and knowledgable about the vehicles. The purchasing procedures were explained very well and the whole process was well done. zoom zoom More

A couple of weeks ago, my parents bought a new Mazda 3 from Monika Horvath at Bank Street Mazda. This was the first time they have purchased a mazda, and were extremely pleased with their experience. They from Monika Horvath at Bank Street Mazda. This was the first time they have purchased a mazda, and were extremely pleased with their experience. They found Monika to be very polite, friendly and very knowledgeable about the product. They found her to be very honest and helpful by answering all their questions. Most importantly, they did not feel any pressure to purchas right away (although they did). Thank-you for the great customer service:)I would definitely recommend Monika and Bank Street Mazda. More

I bought a 2012 Mazda 3 on Wednesday and actually almost bought 2 because the deals were soooo great!!! Ended up only getting 1 eventhough Moe was friendly, NOT pushy (I can't stand a pushy salesman!) and bought 2 because the deals were soooo great!!! Ended up only getting 1 eventhough Moe was friendly, NOT pushy (I can't stand a pushy salesman!) and very knowledgeable!! One of the first things we got to do was go for a test drive......COOL!! I know I made Moe earn his money, that's for sure...after getting him to try the payment this way and what about that way, and can I get this and what about that, etc... He answered ALL my questions, even when I thought they were silly and explained everything in detail. The BEST sales experience ever!! Special thanks also go out to Mike too; wouldn't have been able to buy the car without him!! Keep up the GREAT work guys!! More

I just bought a brand new 2012 MAZDA3 GS-SKY, 6 speed, color Graphite Mica, and I can not get enough of it. All I can say is Jared (William) :) is the MAN! YOU TOO MIKE! What a great place. Very professio color Graphite Mica, and I can not get enough of it. All I can say is Jared (William) :) is the MAN! YOU TOO MIKE! What a great place. Very professional, returned all my calls (I called often), gave me the best deals possible, explained everything in detail, answered all my questions. I felt valued and appreciated. I went to a few other Mazda dealerships in Ottawa and I would highly recomend Bank Street Mazda by DiLawri! Thanks again guys! ZOOM ZOOM BABY! Tammy More

My first car purchase was with Dilawri over 6yrs ago and unfortunately it was not a good experience, so I was hesistant to do deal with them again, however a friend told me she had a great buying experience unfortunately it was not a good experience, so I was hesistant to do deal with them again, however a friend told me she had a great buying experience so I decided to give them another shot. I'm glad I did! I had the pleasure of dealing with Fadi, he was personable, polite and honest. The second experience was a complete 180 and I would be extremely happy to do business with Fadi and Dilawri again. Thank you Fadi for taking the time to hear me out and find me the perfect vehicle with a fantastic price and amazing customer service. You are a true asset to Dilawri :-) Aspen More

Great Service from Karim! Srong Recomended ! He also provided me a ride from Orleans to bank street on the date when my car was delivered. provided me a ride from Orleans to bank street on the date when my car was delivered. More

This is our third time with BSM; great working with Fadi, he was friendly, thorough,competent,respectful of our needs,experienced and not a salesman. he was friendly, thorough,competent,respectful of our needs,experienced and not a salesman. More

Everyone I dealt with was very friendly and professional. The car was explained well, and the test drive was long enough to get a good feel for the car. The car was delivered quickly and in perfect condition The car was explained well, and the test drive was long enough to get a good feel for the car. The car was delivered quickly and in perfect condition. Overall, a positive experience that was made very straightforward by the staff. More

We have received excellent service from our Sales person ( Mr. Fadi aburuman ) and made us to buy or decided to buy Mazda CX-7. I will definitely recommend my friends or relatives to go and see him for purc ( Mr. Fadi aburuman ) and made us to buy or decided to buy Mazda CX-7. I will definitely recommend my friends or relatives to go and see him for purchasing a new/used Mazda. Thanks. Sincerely. Muralitharan Subramaniam (Murali) More

My wife and I each bought cars last week from Bank Street Mazda in Ottawa, Canada, and we received confirmation on two separate occasions that we could pick them up independently. Unfortunately for me, that Mazda in Ottawa, Canada, and we received confirmation on two separate occasions that we could pick them up independently. Unfortunately for me, that wasn't the case. While my wife went to Toronto, I went and picked up my car. After 45 minutes of waiting around in the showroom (and with everyone aware of my presence), I finally went into an office to sign papers only to be told 10 minutes later that both my wife and I had to pick up the cars at the same time. I waited another 10 minutes and had to complain twice to a manager in order to get someone to drive me home since I had no other means short of a cab (which they offered to pay for once someone finally made themselves available to drive me home - what timing). In fact, I had to stand in front of the manager's office to get their attention on two separate occasions. They were too busy selling cars and leaving existing customers in a lurch. My family has been buying cars from Bank Street Mazda in Ottawa for many years (probably 8 cars now) and unless something is done to remedy this situation, these will be our last two. I am enraged and disgusted by the unprofessionalism that cost me business tonight (and even that claim was challenged by the manager). How can leaving a customer standing around for that much time be acceptable practice in any organization? I look forward to hearing from Mazda on this. More