Bank Street Mazda

Not only did the car come dirty after I waited one week to pick it up, but they keep calling and harrassing me! They keep leaving service messages on my cell phone every two to three weeks. I don't even to pick it up, but they keep calling and harrassing me! They keep leaving service messages on my cell phone every two to three weeks. I don't even live in Ottawa!!! I've called back SIX times to be removed off the list and even spoke to the very rude service manager. Today, I spoke with a sales guy that said if the sales manager didn't do anything about it I am out of luck and if I want to complain to the better business bureau to go right ahead. He said he made a note in the system and that is all they can do. Horrible customer service! Do NOT buy a car from here unless you like to be harrassed constantly and treated like crap. I will never buy from Mazda again, they lost a customer with me! Even though my car has been good, the service at this dealer has turned me off Mazda completely. Avoid these people at all costs!!!! More

I don't have enough words to express my gratitude for the level of service provided by Zein through what turned out to be a not-so-straightforward transaction due to a mistake I made. He doesn't reall the level of service provided by Zein through what turned out to be a not-so-straightforward transaction due to a mistake I made. He doesn't really respond to the unfortunate "typical" car dealer profile or stigma. I met him just yesterday when he greeted me at the door and he acted like what you would expect from an old and close friend from the get-go and all throughout my transaction. I strongly recommend Zein if you want friendly, honest, caring and patient service. My family and I are customers for life and definite advocates of him from now on. Great service deserves great reward and recognition and he truly provides it. More

I THINK THIS IS THE BEST WAY I CAN THANK KEVIN SPEARS FOR HIS PROFESSIONALISM IN MEETING AND EXCEEDING ALL MY NEEDS IN THE PURCHASE OF A NEW MAZDA, AND TAKING THE TIME TO SHOW ME ALL THE VALUABLE FEATURES IN HIS PROFESSIONALISM IN MEETING AND EXCEEDING ALL MY NEEDS IN THE PURCHASE OF A NEW MAZDA, AND TAKING THE TIME TO SHOW ME ALL THE VALUABLE FEATURES IN THE CAR AND FOLLOWING UP TO MAKE SURE I WAS HAPPY WITH THE PURCHASE, AS A PERSON WITH MENTAL AND PHYSICAL DISABILITIES KEVIN WAS VERY PATIENT AND FOLLOWED UP AFTER MY PURCHASE TO ENSURE I HAD NO PROBLEMS WITH THE CAR, I HAD BEEN TO 6 OTHER DEALERS, AND MOST OF THEM DIDNENT LISTEN TO WHAT I WANTED AND NEEDED, NONE EVEN BOTHERED TO CALL ME BACK, ID ALSO LIKE TO THANK JAYSON LUCAS AND SEAN CURLEY WHO HELPED KELVIN FINISH THE DEAL ANYWAY THANKS GUYS I SEE WHY YOUR NUMBER ONE IN ONTARIO AND ILL TRY TO SEND YOU AS MUCH BUSINESS AS I CAN More

Au niveau de l'achat, de mon véhicule j'ai reçu un excellent service. Depuis par contre, je déplore le manque de suivi ou de communication chez le concessionnaire. Il me manquait des items sui reçu un excellent service. Depuis par contre, je déplore le manque de suivi ou de communication chez le concessionnaire. Il me manquait des items suite à l'achat, je suis retourné 4 fois pour finalement recevoir ces items. On devait me rejoindre pour fixer un rendez-vous pour le fillage (suite à la pose d'un attache-remorque). J'ai dû aller de l'avant car l'employé au service n'était pas au courant qu'il devait me téléphoner aussitôt le fillage disponible. Lors de ce rendez-vous pour la pose, j'ai demandé à plusieurs reprises que l'on m'installe un protecteur pour le pare-choc arrière. Le protecteur n'a pas été installé. Je m'explique mal ce manque de suivi ou de communication, j'espère simplement que ce sera rectifié. More

The overall experience with Bank Street Mazda has surpassed my expectations in every way. The service was friendly, loyal, helpful and I wouldn't hesitate to send my friends and family to this dealer surpassed my expectations in every way. The service was friendly, loyal, helpful and I wouldn't hesitate to send my friends and family to this dealership. Thank you for the support in our purchase, will be back! More

We recently purchased both a used and new vehicle from Bank St. Mazda. Fadi was very friendly and got us into our new vehicle within days. When I ran into a problem with the used vehicle Bank St Mazda did Bank St. Mazda. Fadi was very friendly and got us into our new vehicle within days. When I ran into a problem with the used vehicle Bank St Mazda did everything to ensure that the vehicle was safe and in proper running condition. Too bad I don't need a third vehicle! I love dealing with Fadi and the rest of the Bank St. Mazda team! More

I have bought many cars over my driving life and I must say dealing with Mr. Daniel Bond was a true pleasant experience. His professionalism and knowledge far exceeded my expectations. Bravo Daniel. say dealing with Mr. Daniel Bond was a true pleasant experience. His professionalism and knowledge far exceeded my expectations. Bravo Daniel. More

Our experience was very satisfactory. It was my first car and David proved to be quite knowledgeable. He show us our options and explained things very clearly. He took the time to show us every detail of our and David proved to be quite knowledgeable. He show us our options and explained things very clearly. He took the time to show us every detail of our new car. David is very fun. His sense of humour is exceptional. Thank you guys! More

This dealership hooked me up with everything I wanted, exactly as I wanted it. The dealership has an aire of class and professionalism. I would recommend to friends and family in a heartbeat! exactly as I wanted it. The dealership has an aire of class and professionalism. I would recommend to friends and family in a heartbeat! More

At the end, the overall experience was great. We were introduced to M. Lucas which did not go very well (I did not include M. Lucas in the survey because it would lower the rate of service). But our sale introduced to M. Lucas which did not go very well (I did not include M. Lucas in the survey because it would lower the rate of service). But our salesman Danny Bond and Sean Curley sales manager did everything to help in making our experience a memorable one. However, when we signed and gave the deposit for the car we were told the car was going to be ready in few days, but it took much longer. Several reasons for the delay: weekend, employee off, Quebec safety, miss informed of the delay. But the team effort and consideration made a big difference. We left the dealership very happy with the service we received. I will recommend Danny Bond to my friends and family. Thank you Danny and Sean. More