Bank Street Mazda

I recently purchased a new Mazda 3 from Irina. Having had several bad experiences in the past with high pressure sales tactics I was very apprehensive to have to purchase a new vehicle. Irina listened carefu several bad experiences in the past with high pressure sales tactics I was very apprehensive to have to purchase a new vehicle. Irina listened carefully to what my needs and wants in a vehicle were and found the perfect vehicle to match my requirements. She was extremely knowledgable, professional and down to earth. It was a refreshing change to previous purchases. She was able to answer all my questions and had me driving my new car in very little time. When I went to pick up my new car Irina's enthusiasm and excitement for my new purchase was almost higher then mine which only amplified the experience. A big thank you to Irina for making me feel happy and comfortable with this purchase! I would highly recommend her if you are in the market to purchase a new car! More

Christina and Andrew On Saturday 2nd Christina and Andrew On Saturday 2nd of March 2013 we have purchased a new vehicle at your dealership, Bank Street Mazda. The vehi Christina and Andrew On Saturday 2nd of March 2013 we have purchased a new vehicle at your dealership, Bank Street Mazda. The vehicle purchased is CX5 GS model. Buying a new vehicle could be sometime a very painful experience and make you feel very uneasy about the process. For us the purchase of the vehicle has been a very pleasant experience thanks to your sales representative, Mr. Hassan Abdallah. This was our first visit to your dealership and from the minute we got into the door Hassan made us at ease. At that time our mind was pretty well made up on the purchase of a vehicle that did not wear the Mazda nameplate. Hassan took his time to discuss with us about the Mazda Company, the dealership and what type of vehicle would suit our needs. He was very attentive to us and answered all questions and concerns we had about the vehicle, the financing process as well as all the standard warranty coverage for the Mazda family of vehicle. We were so impressed with Hassan and the road test, from there on the other vehicle we had in mind to purchase disappeared off our wish list. This CX5 GS was the 4th new vehicle purchased in our lifetime and thanks to Mr. Hassan Abdallah this was the most pleasurable buying experience we ever had. Hassan must be congratulated for his professionalism, his extensive knowledge of Mazda product, his care, and especially for listening to our needs throughout the buying process. This is the first time we have learned that we leave a dealership after a purchase and feel that good about the experience and it is due in great part to Mr. Hassan Abdallah. We have already shared our experience with friends and forward them to your dealership and to Hassan. We have certainly started a new relationship with Mazda and it is with great pleasure that we will continue in the future to share our wonderful experience with friend and acquaintances. Proud new Owners! More

This was by far the best experience I have ever had buying a car. Because Kevin actually listened to my idle comments I ended up with the car I wanted (Mazda 6) instead of the Mazda 3. Both great car buying a car. Because Kevin actually listened to my idle comments I ended up with the car I wanted (Mazda 6) instead of the Mazda 3. Both great cars but the 6 is just more my style and I got an absolutely fantastic deal. Moe made the paperwork "painless" & I was on the road in record time. More

The group at Delawri made purchasing our new vehicle simple and easy. Our sales man Dave Malloch and Sean Curley both had a great sense of humour and made the purchase fun. The vehicle took only a coupl simple and easy. Our sales man Dave Malloch and Sean Curley both had a great sense of humour and made the purchase fun. The vehicle took only a couple of days to come in and was ready for pick up in a timely fashion. I was very pleased with the service provided and would definitly recommend Bank Street Mazda. More

First Car Purchase. Danny was a pro from start to finish. He was knowledgeable and very accommodating and I can't recommend him enough. The rest of the crew and BSM were also very professional. At no point d He was knowledgeable and very accommodating and I can't recommend him enough. The rest of the crew and BSM were also very professional. At no point did I feel as If my concerns weren't being taken seriously nor did I feel like I was getting rolled on price or options. Thanks again for the awesome service! More

This is our second purchase from bank street mazda, I was extremly satsfied with the service and the high quality of customer service. I loved the used car lot, and so much to chose from. Thank you for the u extremly satsfied with the service and the high quality of customer service. I loved the used car lot, and so much to chose from. Thank you for the unbeatable price. More

I sent an e-mail to Jared after having a very bad experience with another Mazda dealership in the hopes of purchasing a CX-5. He knew I was given a hard time at the other dealership and the differenc experience with another Mazda dealership in the hopes of purchasing a CX-5. He knew I was given a hard time at the other dealership and the difference between both dealerships was night and day. Jared was honest and didn't try to bs me with lowball offers on my trade-in or lies about invoice pricing/dealership profit. This approach made me feel so much more comfortable and confident with my purchase and I'm so happy I took the time to stop at Bank St Mazda before calling it quits on the CX-5. Thanks Jared, your professionalism and no non-sense approach to dealing were very much appreciated. I'll definitely recommend you to any of my friends in the market for a Mazda. More

This was my first purchase from Bank Street Mazda and I would highly recommend this dealership to anyone. My overall experience dealing with Jayson Lucas and Danny Bond was great. I didn’t feel pressured would highly recommend this dealership to anyone. My overall experience dealing with Jayson Lucas and Danny Bond was great. I didn’t feel pressured into buying anything and they made sure they went above and beyond to get me the best deal within my budget. Love my new CX-5! Thank you! More

Not only did the car come dirty after I waited one week to pick it up, but they keep calling and harrassing me! They keep leaving service messages on my cell phone every two to three weeks. I don't even to pick it up, but they keep calling and harrassing me! They keep leaving service messages on my cell phone every two to three weeks. I don't even live in Ottawa!!! I've called back SIX times to be removed off the list and even spoke to the very rude service manager. Today, I spoke with a sales guy that said if the sales manager didn't do anything about it I am out of luck and if I want to complain to the better business bureau to go right ahead. He said he made a note in the system and that is all they can do. Horrible customer service! Do NOT buy a car from here unless you like to be harrassed constantly and treated like crap. I will never buy from Mazda again, they lost a customer with me! Even though my car has been good, the service at this dealer has turned me off Mazda completely. Avoid these people at all costs!!!! More

I don't have enough words to express my gratitude for the level of service provided by Zein through what turned out to be a not-so-straightforward transaction due to a mistake I made. He doesn't reall the level of service provided by Zein through what turned out to be a not-so-straightforward transaction due to a mistake I made. He doesn't really respond to the unfortunate "typical" car dealer profile or stigma. I met him just yesterday when he greeted me at the door and he acted like what you would expect from an old and close friend from the get-go and all throughout my transaction. I strongly recommend Zein if you want friendly, honest, caring and patient service. My family and I are customers for life and definite advocates of him from now on. Great service deserves great reward and recognition and he truly provides it. More