Bank Street Mazda

This was the second time I've visited Bank Street Mazda. The first (several weeks ago) was for a powertrain issue - loss of power while driving on highways with powertrain fault light illuminated an Mazda. The first (several weeks ago) was for a powertrain issue - loss of power while driving on highways with powertrain fault light illuminated and slow to restart - which I was told was possibly due to corrosion on the PCM. During the service, the PCM was inspected with 'nothing found' and as such a simple software update was performed. The service advisor I dealt with (I'm sorry I forget his name) explained things very well and, despite the lack of fix, left me feeling fairly positive. He alluded to the fact that it could have been a one-time system glitch that shouldn't recur. The second time I visited the dealership (for multiple recurrences of the same issue) I dropped the car off at approx 3pm and was told by the service advisor (Marcel Faucher) that the technician's would call me with the results of their diagnostic. At approx 5:45pm I called the service department back to inquire about the status of my vehicle and was told that all of the technician's finish at 5pm and that my car was still 'in progress'. The gentleman I spoke with said that he could not give me any more info and that he himself was in the process of locking up and going home. When I asked to come get my car as I was never told it would be held overnight I was told that this was not a possibility; this person did tell me that I would receive a call 'first thing in the morning' (they open at 7am) by the technicians to explain what was happening. At this point I should probably mention that I am not from Ottawa and was simply passing through on the way to visit family when this all happened (just good...or bad fortune that I was able to return it to Bank Street). So I was left in Ottawa, without access to my vehicle (including clothes, valuable camera equipment, my dog's food and bedding, etc). I showed up at the dealership anyway, hoping to plead my case with anyone who might have access to my keys, and was told by the receptionist (a very friendly girl by the way) that there is only 1 person with after hours access to the keys but he 'doesn't answer his cellphone' and that this 'happened again on the weekend'...maybe there's an issue when the only on call person isn't really on call? The next morning, at 7:15am, I attempted to call the service department with no success and after about half an hour of trying just decided to show up (I was lucky enough to crash the night with some friends in the area). When I arrived I was told the same thing (my vehicle was 'in progress' and that they would notify me when it was ready) and this time I waited for approx 45 min. When I received my vehicle back I was told that there was corrosion on the PCM but that it would be PREMATURE to replace it without any symptoms. No symptoms? How about losing power to the vehicle while driving at highway speeds? I understand that the computer was not correctly registering the error codes but c'mon! I was supposed to be towing a trailer that week for a family vacation and when I asked the service advisor (again, Mr. Marcel Faucher) if there was any possbile safety risk he said 'at least you have Mazda roadside assistance'...not worried about getting a tow, I was worried about towing a trailer, with my family in the vehicle, and not having the power to control it on the highway. At least they didn't charge me for this farce of a diagnostic...oh wait, it was covered under warranty anyway. When I brought the concerns forward at my home dealership, they ordered the part and it will be installed later this week. After this experience at Bank Street Mazda dealing with Marcel Faucher, I can adamantly say that I will NEVER go to that dealership again for service, sales, or anything else and that I would rather get a tow to any other dealership than deal with them again. They left me feeling unsure of my vehicle, undervalued as a customer, and extremely frustrated (it's no wonder I didn't receive their standard email customer service survey after the visit). More

the experience was great, and i beleive i made the right choice due to great support and advise from the saleman i was affiliated to. choice due to great support and advise from the saleman i was affiliated to. More

Kevin Spears was a great salesperson. Very professional, courteous, knowledgeable and helpful. He was not pushy and I appreciated his expert advice. My overall experience was a very pleasant one. I also fou courteous, knowledgeable and helpful. He was not pushy and I appreciated his expert advice. My overall experience was a very pleasant one. I also found Kevin Young, the finance officer, to be helpful as well and their manager Sean. Keep up the great work! This is the second Mazda vehicle I bought from this dealership and I will definitely be back for another car in a few years. I recommend this dealership to all my colleagues and friends! We are certainly now Mazda people thanks to your amazing product and people like Kevin Spears! More

Through no fault of the dealer I had a negative experience with a used vehicle that I had purchased 2 years ago from Bank Street Mazda. Many would question why I would go back with Mazda after wh experience with a used vehicle that I had purchased 2 years ago from Bank Street Mazda. Many would question why I would go back with Mazda after what I went thru with that vehicle. A generous Mazda promotion got me in the door and talking and with the help of Jeff, Kirk and Sean I negotiated a great deal and then worked with Moe on getting the paperwork done. I truly felt they cared for what I had gone thru and stepped up to make sure I stayed loyal to Mazda and Bank Street Mazda. That's why I went back. More

Great first impression the first day I walked in and I did not get pressured to buy right away which is important for me. Very understandable of the situation I was in and I got what I wanted for a good did not get pressured to buy right away which is important for me. Very understandable of the situation I was in and I got what I wanted for a good price. Did not experience servicing yet but I'm sure it will meet my expectations. Thank you! More

Our experience was great. The car dealer was friendly, knew his stuff and made us a great deal. The car is awesome, we are totally satisfied. Thanks! knew his stuff and made us a great deal. The car is awesome, we are totally satisfied. Thanks! More

Mr. Moe he is very good salesman. He answered all of my questions and concerns about the car. He is very friendly and cares about the customer. I recommend him to any future buyer. Thank you again! questions and concerns about the car. He is very friendly and cares about the customer. I recommend him to any future buyer. Thank you again! More

We originally visited the Kanata Mazda dealership and were treated very well. We test drove a manual 5 speed Mazda 3 GX and were quite impressed with the way the car handled, as well as the quality of th were treated very well. We test drove a manual 5 speed Mazda 3 GX and were quite impressed with the way the car handled, as well as the quality of the construction of the car. At 110 km/hr., we noticed that the RPMs were higher than what we were used to seeing in our manual 5 speed 2002 Toyota Camry which we had been driving for 11 1/2 years. Comparing the Toyota's 2.2 litre engine to the Mazda's 1.8 litre engine, the reason for the difference in the RPMs was expected. We expressed our concerns about this with the sales consultant once we returned to the dealership after our test drive, however, he never suggested an alternate vehicle to us, perhaps based on the budget we had given him. We had a few questions about the servicing that Kanata Mazda would provide us if we purchased our vehicle there but unfortunately were told that their shuttle service would not be able to drive us as far east as we would require in order to get to work in the morning after dropping the car off for a routine service. This was the deal breaker for us because we only have one vehicle in our family and it would have meant we would have had to take a bus or a taxi to work from the farthest east location that the shuttle service would have dropped us off. We decided to look at other Mazda dealerships, using the Dealer Rater website and found that Bank St. Mazda had an excellent rating. We phoned the dealership and spoke to Zein Jolan. We explained what we were looking for in a vehicle, what our budget was and told him that we had already test driven a Mazda 3 GX. We told him our concerns about the higher RPMs than we were used to when traveling at 110 km/hr.. He then told us that the Mazda 3 GS with Skyactiv came with a six speed automatic and manual transmission, thereby providing better fuel economy during highway driving. Zein also told us that he had a brand new manual 6 speed Mazda 3 GS available for sale, already on his lot and asked if we wanted to go into the dealership that same day to test drive the same model. We arrived at the dealership and were treated with respect and friendliness, no pressure and no `over the top' sales pitches. We went for the test drive with Zein who explained the features of the car to us and were extremely impressed with the handling of the car, the quiet ride, the lower RPMs at 110 km/hr. when shifting into 6th. gear, and the upgrades that came with the GS model. We completed our sales negotiations with Zein and were extremely satisfied with the final results. We were further impressed with Kevin Yang's financial wizardry. We would definitely recommend Bank St. Mazda. More

Sunny was a very personable and knowledgeable salesman. He showed me all available vehicles and made some great suggestions for my needs as a driver. He was a great listener and had a lot of patience when He showed me all available vehicles and made some great suggestions for my needs as a driver. He was a great listener and had a lot of patience when I kept asking questions and changing my mind. I never felt that he was stressed or pushy. A gentleman for sure. Thanks Sunny for all the wonderful service and I look forward to recommending you to my other family members. Mike the financier, gave us some good advice as well and was very fast and efficient with the paperwork. More

We recently visited Bank Street Mazda at the end of a long day of car shopping and were very pleased with the friendly, professional service, and willingness to negotiate - so much so that we bought a ca long day of car shopping and were very pleased with the friendly, professional service, and willingness to negotiate - so much so that we bought a car that evening. Follow-up by the team (Sean, Kevin, Moe) has been excellent. More