Bank Street Mazda

After my cell phone was smashed two weeks ago, a few days later my son broke his foot, which was followed a day or so later by our 2008 Hyundai Elantra (with a notably high 244,000 km on the poor dear) dying later my son broke his foot, which was followed a day or so later by our 2008 Hyundai Elantra (with a notably high 244,000 km on the poor dear) dying at the busy intersection of Somerset and Bronson at rush hour... and a week and a half later we were set to take a trip to Boston. Ack! Craptastically worst week and a half ever! So, we must have been dripping with desperation as we entered the dealerships this past Saturday. We had planned to go to Kia, then Mazda, then Hyundai all within close proximity of each other (since we had to take the bus to get there). We were greeted kindly by the folks at Kia, and the guy who helped us was nice but a bit patronizing and called me "sweetheart" (which as a 37 year old professional, made me cringe). I was also not wowed by the vehicle but we considered it enough to take the brochure and went over to Mazda. Considering that the dealerships have the same owner, there were a lot of similarities (both offered beverages in styrofoam cups and had people ready to greet us as soon as we walked in the door), but the Mazda dealership seemed a bit more energized. And, we loved Sunny. Before arriving, I was pretty sure we'd end up with another Elantra since we liked the one we had before (until, of course, it died) and no one in my family or myself had ever had a Mazda. But the Mazda dealership was on the way to the Elantra dealership so it made more sense to stop at Mazda next. Sunny was eager and nice without being obnoxious, patronizing, or pushy. He never tried to up-sell me or make me feel badly for not being able to afford a more expensive vehicle. I asked about more expensive models but when I told him I wanted under $20K, he was just cool about it being like "yeah, that's around $25K so you might not want it... but I can show you... " kind of reaction. At Kia it felt like the salesman wasn't really interested in what cars we wanted but he seemed like he wanted to tell us what he thought we *should* have. Sunny was similar in some ways in that he pointed out the weaknesses of other cars I suggested, but it was usually because the price was higher than what we wanted. Sunny encouraged us to look at the Mazda 3 and pointed out a number of important considerations, especially gas mileage and the new SkyActiv technology making the Mazda 3 competitive with hybrids. I thought maybe it would be too cramped in the back and he suggested it was akin to the Elantra (but with better gas mileage, higher quality parts, and a greater attention to detail given it was manufactured in Japan, unlike Hondas or Toyotas anymore). We also were considering a Subaru which he acknowledged is a great vehicle, but you pay more for it, with worse gas mileage and higher maintenance costs. I thought it sounded great but I almost left just because I was stressed about running out of time to get to the Hyundai dealership but he suggested test driving it before leaving, which we agreed to. On the ride he was really excellent. He was just super, super knowledgeable and he had an answer for all of my questions. He knew about so many other cars and, thanks to the magic of smartphones, we could check that he was right. Needless to say, we never made it to Hyundai. When I'm searching for a car (or really making any major decision), I want to know *why* I should do something, I want details, I want information, I don't want to be patronized or just patted on the head and told what someone else thinks I need. This is what Sunny provided: factual, compelling, information that helped us make a decision that we needed to make with haste. He was also really funny, charming, and gave us a ride home at the end so we didn't have to take the bus back home. I've never felt so great with buying a car! Usually I feel creepy and like maybe I made a mistake or that someone pulled the wool over my eyes. I am confident that we got the right car for us at a fantastic price. I love our new car that we just got today thanks to Sunny and also financial guy Kevin who was also really honest, forthcoming with information and not at all pushy. It was a great, great experience. More

I was extremely wary walking into a dealership after my first experience in buying my first new car in Toronto. Being a woman that has little to no knowledge in cars even less then, they really screwed me. first experience in buying my first new car in Toronto. Being a woman that has little to no knowledge in cars even less then, they really screwed me. They over charged on everything, they gave me warranty packages and made them sound very important to later find out they weren’t absolutely necessary … Nevertheless having a family now I wanted a new car we could depend on and really dreaded having to go to a dealership. When I got there I was welcomed and greeted by everyone. When Gerry approached me it seemed he was approaching me as a friend and not just a money ticket. He smiled and was very friendly and made me feel comfortable in being there. I explained to him about my past and how I am very cautious with buying a new car. I explained to him what kind of car I wanted we went out for a couple test drives and I really like the 2014 Mazda 3, in which Gerry explained to me all the ins and outs of the car. Making me very comfortable with my soon to be purchase. With that figured out Gerry sat down with me explained to me what I needed to do for financing it, he explained what packages I should take, he showed me that what I see is what I get. He truly treated me like a person, like he cared and that was very important because it showed me I could trust him. He had promised me there are no hidden fees. I have my new car now and am doubly grateful for Gerry’s kind heart and patience with me, I’m pleased to say that I got exactly what I signed up for, was not over charged or shocked with hidden fees. I have recommended Gerry from Bank Street Mazda to my family and friends and to anyone who wants to be treated right and get every dollar’s worth. More

Irina was fantastic to deal with. She was super knowledgable and helpful and really listened to what we wanted. I was so impressed by her cheerful and super positve attitude everytime I spoke with knowledgable and helpful and really listened to what we wanted. I was so impressed by her cheerful and super positve attitude everytime I spoke with her. She was a pleasure to work with and I would highly recommend her to anyone I know. More

I had a great experience purchasing my car. The customer service was great not like at other dealerships, I was not left alone for very long when trying to work out a deal. He has my full recommendation:) service was great not like at other dealerships, I was not left alone for very long when trying to work out a deal. He has my full recommendation:) More

You would need to have a recorder when dealing with Kevin and probably a couple of witnesses too. He will lie to you and insult you and think nothing of it. The only thing professional about hiim is his atti and probably a couple of witnesses too. He will lie to you and insult you and think nothing of it. The only thing professional about hiim is his attire. A detailed article will be published about my dealings with this dealership in particular with this individual and the lack of action from the management. His manner was increadibly un-porfessional and when I pointed out that I had in fact referred another person to the dealership who actually purshased a new car, his response was, "yeah but we didn't make any profit from that sale, in fact we made a loss so it was a bad referral". And this was the positive experience I've had, lol! More

Sunny was exceptionally helpful and informative in purchasing our new CX-5. He answered all our questions and knew the vehicle well. The experience was very easy and Sunny made it happen with quickly purchasing our new CX-5. He answered all our questions and knew the vehicle well. The experience was very easy and Sunny made it happen with quickly and painlessly. I would recommend Sunny and Bank Street Mazda to others. More

Friendly, patient, and helpful are the first words that come to mind when describing the service I received at Bank Street Mazda. The great price was the icing on the cake. come to mind when describing the service I received at Bank Street Mazda. The great price was the icing on the cake. More

Imad Khaddaj was friendly and approachable from the start. I was first looking at a new CX5, so he worked out a payment schedule and we found out it was more than I wanted to pay in any case, so he gav start. I was first looking at a new CX5, so he worked out a payment schedule and we found out it was more than I wanted to pay in any case, so he gave me his card. The next day I was looking online for something similar in a used vehicle and Bank St. Mazda had a used Mitsu RVR, so I called Imad back and booked a test drive. Imad was knowledgeable about the car, took the time to have it cleaned and ready for the test drive, and worked out the numbers to get to the deal I wanted. He even agreed to a second test drive later in the day with my husband along so he could see it too. I decided to buy the RVR and Imad capably put the offer together and verified with the sales manager that the extras I asked for were approved. On the day we picked it up, Imad had the car ready to go and glistening clean. Imad had taken the extra step to insist a new battery was installed, after it had needed a boost earlier that day, to make sure I had no problems--much appreciated! Imad and Moe made the paperwork easy and all was in order. Imad put $25 gas in and even gave me his cell number, and was patient when I used it when the warning lights started flashing about tire pressure on the way home, but he was right, all was well and was only the newly installed winter tires. Imad had also remembered that we asked him to keep an eye out for a car for our son, who is also looking, and he had a used Mazda 3 to show us when we picked up the RVR. All in all a good experience, so thank you, Imad, and everyone at the dealership who had a part. Regards, Laura Duke More

Mr. Chadha was extremely professional in assisting us with the purchase of our new Mazda. He was genuine, knowledgeable and made sure that we had all the information we needed for our purchase without e with the purchase of our new Mazda. He was genuine, knowledgeable and made sure that we had all the information we needed for our purchase without exerting any pressure whatsoever. He demonstrated great customer service and he will be our first choice for our next Mazda purchase. More

Ali was very attentive, very helpful and provided competent and freindly service which led me to feel sure and comfortable with my desicion in purchasing with Mazda! Thanks again Ali! competent and freindly service which led me to feel sure and comfortable with my desicion in purchasing with Mazda! Thanks again Ali! More