Bank Street Hyundai

I got ripped off by service manager name Scott and when I ask what's going on he told me you don't like it don't come back I wouldn't suggest anybody to buy cars from this dealership ask what's going on he told me you don't like it don't come back I wouldn't suggest anybody to buy cars from this dealership More

My wife and I have bought 6 new vehicles over the years from this dealership and are fully pleased with all aspects of each purchase, so they must be doing something right. The service staff are on top of from this dealership and are fully pleased with all aspects of each purchase, so they must be doing something right. The service staff are on top of all requirements, it basically becomes a no worry situation. Tks Luke More

An amazing experience for my first time at this dealership! Joe Lavoie is a great sales specialist! He made the purchase of my new 2022 Tucson stress free. When I picked up my car he went throug dealership! Joe Lavoie is a great sales specialist! He made the purchase of my new 2022 Tucson stress free. When I picked up my car he went through every feature, every button and was so patient with answering all my questions. The rest of the Bank Street Team were just as professional, courteous and knowledgeable. I would definitely recommend them to anyone looking for a car. Thanks Joe, Christoph and the sales managers! More

My wife and I are very happy with our experience at Bank Street Hyundai with the purchase of a new Tucson 2022. We had a great sales representative. Very friendly and helpful staff. We would recommend the d Street Hyundai with the purchase of a new Tucson 2022. We had a great sales representative. Very friendly and helpful staff. We would recommend the dealership. More

My wife and I returned to Bank Street Hyundai after a positive purchasing experience with our Santa Fe to shop for a second vehicle. The experience shopping for our new Hyundai Elantra was equally positi positive purchasing experience with our Santa Fe to shop for a second vehicle. The experience shopping for our new Hyundai Elantra was equally positive. We will continue to recommend the team, Adam, Rabeih, and Ernesto, at Bank Street Hyundai to our family and friends for their next automobile purchase. More

I am very pleased with the recent experience I had when purchasing my new car. Everyone there was very professional and helpful. I will be recommending Bank Street Hyundai to my family and friends. purchasing my new car. Everyone there was very professional and helpful. I will be recommending Bank Street Hyundai to my family and friends. More

My wife and I am very happy with with our 2017 Elantra. It's dependable, looks good, great on gas and is a very comfortable car to drive. It's dependable, looks good, great on gas and is a very comfortable car to drive. More

Very satisfied with my choice of car, the help that I got from the Sales Representative and the Manager were very much appreciated. I will recommend Hyundai to everyone who’s looking for new car, either lea from the Sales Representative and the Manager were very much appreciated. I will recommend Hyundai to everyone who’s looking for new car, either lease or own. More

It is interesting to read the poor service received by clients and which center on the same service center individual. I was at Bank Street Hyundai Service to replace a part for a steering wheel noise on clients and which center on the same service center individual. I was at Bank Street Hyundai Service to replace a part for a steering wheel noise on my 2020 Palisade. I brought my car at 0730 hrs and informed the service person that I will need to get the car ready no later than 1430 hrs since I had another commitment. The service person indicated that there should not be an issue and arranged for a Uber service to my home. At around 1400 hrs, I contacted the service department to confirm if my car was ready and that I would need a Uber back to the dealership. The service person who answered and which was a different person than the morning service rep, asked for my name and put me on hold for 25 minutes. He finally came back on the line and appear to have forgotten that I was on hold, he asked for my name again informed me that they were really busy with tire change season. I said the fact that you are busy does not constitute an excuse for me that that it was simply poor planning on the service desk for my situation. I also reiterated that I brought the car at 0730 hrs in order to ensure that there was plenty of time to replace the part and that I needed the car back at 1430 hrs for another commitment. He rudely stated that when the car is ready, they will give me a call and hung up. I waited until 1530 hrs to contact the service dept again, the same service person put me hold again and finally, indicated that the technician working on my car said that it would be ready at 1600 hrs, therefore, I ask for a Uber since I live 30 minutes away, which he booked. When I arrived, I saw that my car was parked outside the service, which I thought was a good sign. I spoke with the service person again who acknowledged that he was the one I spoke with in the afternoon, but that the paperwork was not ready and that it would be another 10 minutes and that I was asked to wait outside the service dept, which I did. In the meantime, several people were served and after 20 minutes, I re-entered to wait for my “paperwork”. I was finally informed that the part that they replaced did not solve the steering wheel noise and that they would order another part and I would get a call to re-booked an appointment. I stated that I had waited all day to be informed of this matter, which was not acceptable. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sue their needs are met in a manner that reflects positively on the organization. Based on this definition, the customer service that I received was of very poor quality. A tip on good customer service would have been to contact me at 1400 hrs to inform me that the car would not be ready, apologize for the delay and ensure that the car would be ready at the earliest opportunity. This simple fact would have been better service. What the service rep failed to realize is that 77% of customers report being more loyal to a dealership that offers a good customer experience if they have an issue. Once my car gets finally fixed, I will not be going to Bank Street Hyundai for any further warranty service. Highly recommend a re-course in good customer service for the service rep. More