Bank Street Hyundai

It is interesting to read the poor service received by clients and which center on the same service center individual. I was at Bank Street Hyundai Service to replace a part for a steering wheel noise on clients and which center on the same service center individual. I was at Bank Street Hyundai Service to replace a part for a steering wheel noise on my 2020 Palisade. I brought my car at 0730 hrs and informed the service person that I will need to get the car ready no later than 1430 hrs since I had another commitment. The service person indicated that there should not be an issue and arranged for a Uber service to my home. At around 1400 hrs, I contacted the service department to confirm if my car was ready and that I would need a Uber back to the dealership. The service person who answered and which was a different person than the morning service rep, asked for my name and put me on hold for 25 minutes. He finally came back on the line and appear to have forgotten that I was on hold, he asked for my name again informed me that they were really busy with tire change season. I said the fact that you are busy does not constitute an excuse for me that that it was simply poor planning on the service desk for my situation. I also reiterated that I brought the car at 0730 hrs in order to ensure that there was plenty of time to replace the part and that I needed the car back at 1430 hrs for another commitment. He rudely stated that when the car is ready, they will give me a call and hung up. I waited until 1530 hrs to contact the service dept again, the same service person put me hold again and finally, indicated that the technician working on my car said that it would be ready at 1600 hrs, therefore, I ask for a Uber since I live 30 minutes away, which he booked. When I arrived, I saw that my car was parked outside the service, which I thought was a good sign. I spoke with the service person again who acknowledged that he was the one I spoke with in the afternoon, but that the paperwork was not ready and that it would be another 10 minutes and that I was asked to wait outside the service dept, which I did. In the meantime, several people were served and after 20 minutes, I re-entered to wait for my “paperwork”. I was finally informed that the part that they replaced did not solve the steering wheel noise and that they would order another part and I would get a call to re-booked an appointment. I stated that I had waited all day to be informed of this matter, which was not acceptable. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sue their needs are met in a manner that reflects positively on the organization. Based on this definition, the customer service that I received was of very poor quality. A tip on good customer service would have been to contact me at 1400 hrs to inform me that the car would not be ready, apologize for the delay and ensure that the car would be ready at the earliest opportunity. This simple fact would have been better service. What the service rep failed to realize is that 77% of customers report being more loyal to a dealership that offers a good customer experience if they have an issue. Once my car gets finally fixed, I will not be going to Bank Street Hyundai for any further warranty service. Highly recommend a re-course in good customer service for the service rep. More

Excellent communication and fantastic service. Adam you did such a great job setting the vehicle up for me and bringing me exactly what l wanted and needed. I cannot thank you enough for such a smooth tran did such a great job setting the vehicle up for me and bringing me exactly what l wanted and needed. I cannot thank you enough for such a smooth transaction. I will strongly recommend Bank Street Hyundai to my family and friends. More

I have always been treated like family since the day I I have always been treated like family since the day I walked in at Bank Street Hyundai looking for a reliable vehicle. That day, I found a wonderf I have always been treated like family since the day I walked in at Bank Street Hyundai looking for a reliable vehicle. That day, I found a wonderful team who took me on this journey which has continued to this day. Your entire sales team and service team have shown me integrity and reliance at every appointment. I thank you putting such effort in keeping such a high standard within your team. Greatly appreciated, Janet Despatis More

Christina, Eli and Ernesto have sold our family two cars now, and it certainly will not be the last. These three are a real credit to the company. Bravo! now, and it certainly will not be the last. These three are a real credit to the company. Bravo! More

Great dealer and easy to work with. I contacted 5 dealers dealers via email due to covid and the rest we fairly laissez faire about my business. But Bank Street Hyundai worked hard to make this happen. Fadde dealers via email due to covid and the rest we fairly laissez faire about my business. But Bank Street Hyundai worked hard to make this happen. Faddel the sales rep was available to answer all questions without being pushy and Ernesto from finance closed the deal. I will definitely buy my next car there as well. My Kona electric is resting nicely in my garage charging and the dealership made this process enjoyable. They were also very COVID conscience which made me feel safe when the final handover was made. What more can I say. More

Alex Abou-Assaf was a pleasure to work with, very patient, knowledgeable and helpful, He didn't make me feel pressured to buy on the spot which I really appreciated. I didn't feel like I was being hu patient, knowledgeable and helpful, He didn't make me feel pressured to buy on the spot which I really appreciated. I didn't feel like I was being hustled or he was just there to make a sale. He was so attentive and helped me figure out which car was best for me (as I was all over the place between the SUV choices, leasing or buying, old or new). After viewing cars at different dealerships I couldn't imagine buying from anywhere else, I came back to buy from him because his service was excellent and most importantly he made me feel comfortable, which is key when making a big purchase like this. Joe Younes took care of my financing and was also excellent, he took his time and made sure I understood all my options so I could make a decision that best suited my needs. Overall I had a very good experience at this dealership and would definitely purchase from here again! More

I wanted to share my amazing experience at Bank Street I wanted to share my amazing experience at Bank Street Hyundai, Eli Nassrallah was so welcoming and knowledgeable, never had an experience with such I wanted to share my amazing experience at Bank Street Hyundai, Eli Nassrallah was so welcoming and knowledgeable, never had an experience with such a friendly and genuine person in a dealership environment. Eli was so helpful and showed he truly cares about his customers. I definitely recommend for all of our family and friends to go to Hyundai Bank Street. More

Great people, very friendly, very attentive to my car requirements, went over and above what I expected. I highly recommend this dealership. Love my new car! requirements, went over and above what I expected. I highly recommend this dealership. Love my new car! More

Tres bon service, je vais recommander ce concessionnaire a tous mes amis et les membres de ma famille, le vendeur a été très gentil et a l'ecoute. a tous mes amis et les membres de ma famille, le vendeur a été très gentil et a l'ecoute. More

I bought a 2020 Tucson from Bank St Hyundai at first things went well until time for me to pick up vehicle. Presentation of it was horrible not detailed at all, bug splatter all over the front of it an things went well until time for me to pick up vehicle. Presentation of it was horrible not detailed at all, bug splatter all over the front of it and windshield. I expressed my displeasure.very non professional. Was told the vehicle was a dealer trade brought in from out of province but Myers Hyundai sticker ion windshield and license plate holder advertising another dealership when asked about this was told my original vehicle was in a terrible accident on car hauler and written off. Open the door and see this vehicle has almost 1200 km on it. Not what I think when I buy new. Now time to install winter tires and can’t missing a key piece to do that. Just think they get to wrapped up in selling customer service is lacking. More