Bank Street Hyundai

Juan Carlos Lobera was the sales person we dealt with initially he is very straight forward and knowledgeable about the cars. He took the time needed to answer all our questions and was on time for our m initially he is very straight forward and knowledgeable about the cars. He took the time needed to answer all our questions and was on time for our meetings and made the negotiations extremely easy. Overall a great experience. Faysal was there for the car pick up and he was equally pleasant. More

I was in the market for my first NEW CAR in 30 years. I knew what I wanted, and I wouldn't be swaded in any other direction. I wanted a RED HYUNDAI ACCENT, 4 DOOR SEDAN, with a 6 speed manual transmissio knew what I wanted, and I wouldn't be swaded in any other direction. I wanted a RED HYUNDAI ACCENT, 4 DOOR SEDAN, with a 6 speed manual transmission at a great price. This store didn't have one in stock. But they got me one fresh out of the factory in less than 10 days. The deal included Not just a great price, but 4 new snow tires on rims, and winter floor mats plus a great trade in on my beat up old saturn wagon. The Sales rep I was dealing with, Faysal Akl was more than friendly and straight with me. We had a good relationship during the whole process. It was a bit like talking to my late brother. I felt comfortable dealing with him. 5 STARS. I would highly recommend Bank Street Hyundai to anyone looking for a new car. Good Job People, Good Job. Marc (Marcus) Jacques. :) More

I received the best service ever experienced, and I have owned a few cars in my day. The staff were professional and demonstrated a genuine interest in getting me the best car possible within my budget. I owned a few cars in my day. The staff were professional and demonstrated a genuine interest in getting me the best car possible within my budget. I now have a better car that I thought I would have, at a better price and with a warranty that exceeds any expectations I had walking through the door. I would recommend this dealership to anyone who is serious about getting the best car for their dollar. Faysal and Kevin - you guys are the BEST! More

The staff at Bank Street Hyundai were so friendly and helpful. Faysal and Tony did their best to keep me satisfied throughout the car buying process. Faysal helped me choose the right car by answering al helpful. Faysal and Tony did their best to keep me satisfied throughout the car buying process. Faysal helped me choose the right car by answering all my questions and accompanying me during test drives, while Tony helped me get the best financing option on the car I wanted. The car was serviced and cleaned by the dealership prior to delivery, and they also took care of the registration process. When I received the car, it was so clean inside and out, I felt like I was buying a new car! That's what I would call high quality service. Overall, I was very satisfied with the service I received and very pleased with my purchase. I would recommend this dealership to anyone looking to have a great and stress-free car buying experience. More

everybody was very friendly and went above and beyond to make sure i was comfortable with my purchase. it was my first time buying a new car and i never felt as if i was being taken advantage of. the sales make sure i was comfortable with my purchase. it was my first time buying a new car and i never felt as if i was being taken advantage of. the sales people are not aggressive. i would recommend this dealer to anybody. :) More

The past few days I have been going to several dealerships looking to purchase a vehicle. I finally came up with a decision and had decided that I was interested in purchasing the 2013 Hyundai San dealerships looking to purchase a vehicle. I finally came up with a decision and had decided that I was interested in purchasing the 2013 Hyundai Santa Fe's. I drove specifically to the Dilawri dealership on Bank st all the way from Kanata. I drove by several other Hyundai dealerships to come to this specific one ready to purchase a vehicle. I have dealt with the Dilawri franchise before, however I have never been treated the way i was today. I came along with my mother and father looking to purchase a vehicle for them and felt embarrassed as it was my idea to come to your dealership. I was dealing with your salesman by the name of Louis. His body language, tone of voice and sarcasm was very rude and disrespectful towards my parents. By far the worst customer service ever and this is supposed to be Ottawa number 1 Hyundai Dealership? Not with that kind of customer service it isn’t. I did not come there to waste my time or his, I was ready to purchase a vehicle today, and however his attitude blew me away, He lost both a sale and a customer. I just got up and left. Out of the several dealers I've gone to the past few days I have not been treated this way till today. I guess its true No body really does deal like Dilawri... More

Was driving an 08 accent that didn't fit that families needs, went in to look into an 2012 elantra touring and spoke with John Elsmore as he had sold 2 other family members cars the same weekend. very eas needs, went in to look into an 2012 elantra touring and spoke with John Elsmore as he had sold 2 other family members cars the same weekend. very easy to deal with and very professional. Ashur in Finance was very low pressure, just wanted the customer to know their options and make the best one for their situation. Ended up with a nice deal on a nice car. 10/10 would buy again. More

My wife and I went to Bank Street Hyundai to look for a new car. We had done a good amount of research on-line before hand and knew mostly what we wanted. Our sales rep. Jean Michel was really friendly and new car. We had done a good amount of research on-line before hand and knew mostly what we wanted. Our sales rep. Jean Michel was really friendly and very knowledgeable. He did not try to push us or make the hard sale and he respected when we wanted to talk amongst ourselves and answered our questions thoroughly. As my wife is francophone, the fact that Jean Michel is fluently bilingual was nice as well. We were really pleased with the price we paid for our new Elantra Touring and the warranty. After some of the other salesmen we dealt with at other dealerships, this was a really positive experience, warm, friendly, professional, thorough and at the end of the day we got the car we wanted for a great price. I would strongly recommend Jean Michel and Bank Street Hyundai to any of my friends and family! We'll be back when it's time for another new Hyundai! More

Did plenty of research on economy cars, decided to go with the Elantra. Financing is great right now, and the dealer was happy to deal - I got a good deal. Dealer was also flexible with certain aspects with the Elantra. Financing is great right now, and the dealer was happy to deal - I got a good deal. Dealer was also flexible with certain aspects of the deal, allowing me to come away with the best possible solution for me. Salespeople were very friendly, and the car is a beaut. Only thing that bothered me was the numbers were tossed around a bit - hard to keep overall cash price, monthly, and biweekly numbers straight, on top of taxes and additional fees. Would have liked to work with a common denominator (probably cash price) for everything, but hey - I'll keep that in mind for car number 2, which is (hopefully) years down the road. More

As we walked into the showroom, we were welcomed by Kevin and Justin whom I've known from previous dealings. They treated us with utmost courtesy and professionalism and answered our questions and concerns w and Justin whom I've known from previous dealings. They treated us with utmost courtesy and professionalism and answered our questions and concerns which eventually lead to us purchasing a 2012 Santa Fe. Everything went smoothly and we met Chris Haddad, your finances manager who went through all the details and the services available in a very knowledgeable and efficient manner. He also accomodated us with the date and time to pick up the vehicule which was greatly appreciated. On the sheduled day to pick up the car, we were welcomed by an energetic young sales associate named Faysal Akl who was waiting for us explaining that we will go over the delivery procedures with us. Throughout the whole process, Mr. Akl wa incredebily courteous and the smile never left his face. He thouroughly explained to us about the different features in the car and demonstrated how they function all while assuring us that the service won't stop after we drive off and that the whole team is ready to serve us in the future as well. Great Service by the entire Team at Huyndai Bank. Chapeau, Keep up the good work More