BMW Grand River

Excellent service . It was my first time at this dealership after I moved from Brampton to Waterloo . It exceeded my expectations dealership after I moved from Brampton to Waterloo . It exceeded my expectations More

decent, punctual and gives all relevant information. Timely, The atmosphere was very friendly at the showroom with nice waiting area that was calm and quite. However, sometimes you have to wait long a Timely, The atmosphere was very friendly at the showroom with nice waiting area that was calm and quite. However, sometimes you have to wait long as I waited approximately 1 hour and then you start feeling hungry.There is a coffee arrangement but if some cookies and pop corns kinds of refreshments available then it will be more nice as I have seen this at Honda waterloo showroom. More

I have purchased 3 BMWs from BMW Grand River since 2007 and used their service department over those years. The service department is excellent - friendly timely and helpful. and used their service department over those years. The service department is excellent - friendly timely and helpful. More

clean, modern atmosphere, knowledgeable employees / staff, always polite, courteous and wanting to help / assist with whatever they can, and willing to go the extra step to assure your being well taken staff, always polite, courteous and wanting to help / assist with whatever they can, and willing to go the extra step to assure your being well taken care of More

Very clean modern dealership. Customer satisfaction appears to be important. Cars were presented well and staff were professional and courteous. Coffee was quite good as well appears to be important. Cars were presented well and staff were professional and courteous. Coffee was quite good as well More

I just picked up my first BMW from this dealership. Great service and delivery from Andrew Kim and team! I shopped around all over from Barrie to London to Kitchener and although they did not offer t Great service and delivery from Andrew Kim and team! I shopped around all over from Barrie to London to Kitchener and although they did not offer the lowest price, they gave me the most confidence in who I was dealing with. Worth the drive to Kitchener to buy from the Grand River BMW team! More

Always considerate of my time and arranging days for the car to go in for its annual maintenance. They looked after the car and it is running perfectly at 15 years old. Some items needed replacing and thi car to go in for its annual maintenance. They looked after the car and it is running perfectly at 15 years old. Some items needed replacing and this was done efficiently and the results driving the car are noticeably improved. Thank you to Martin and the team again. More

Service was always good but with a new service advisor it's brutal now. Over 2 hrs for a plain oil change is ridiculous. Waste of my morning it's brutal now. Over 2 hrs for a plain oil change is ridiculous. Waste of my morning More

Took my car in for final servicing before buying out the lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found th lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found this hard to believe as car had only 40,000 km. Took it to another mechanic 3 days later who did a safety and passed the car stating that all brakes were fine. Large discrepancy between the 2 measurements. Discussed this with Grand River BMW and they re-measured brakes and told me they were fine and that their instrument needed to be recalibrated. Seems fishy. If this were the case then how many others paid for new brakes when they weren’t necessary. My mechanic suggested I report them to the MOT. In reading other reviews, seems they are great at sales but the service.............less so. Lesson learned. More

Horrible experience! I wanted to buy head-ache, bought from them. They say so many things they will do (after sales), but reality is different, they don't care about those who care about their money. from them. They say so many things they will do (after sales), but reality is different, they don't care about those who care about their money. More