BMW Grand River

Production of my vehicle was stopped part way through due to Covid. The sales team went above and beyond to locate another vehicle, making sure I was well compensated for the inconvenience. Can't say enoug to Covid. The sales team went above and beyond to locate another vehicle, making sure I was well compensated for the inconvenience. Can't say enough about the professional & outstanding service! More

The attention to detail from arrival to departure is A1. Martin was very attentive to all the issues and kept me informed throughout my wait. I find returning to BMW Grand River time and time again a simple Martin was very attentive to all the issues and kept me informed throughout my wait. I find returning to BMW Grand River time and time again a simple decision. Keep up the quality work everyone! More

Things have chaged becuse of covid but still friendly and good coffee. Thanks for doing this and keeping all of us safe. good coffee. Thanks for doing this and keeping all of us safe. More

This dealership has an excellent Service Department! I have had very positive experiences working with both Christian and Martin. In particular, Martin's diagnosis of the issues I've faced together with h have had very positive experiences working with both Christian and Martin. In particular, Martin's diagnosis of the issues I've faced together with his recommendations for a fix have been spot on. The service technicians have been excellent as well. All in all, the team is very professional, courteous, and customer oriented, always mindful of my needs. Highly recommended! More

The experience of buying my first BMW (my dream car) was nothing but outstanding. Initially, visited the dealership January 2017 and met with Jim C. He was welcoming, informative and accommodating. I di nothing but outstanding. Initially, visited the dealership January 2017 and met with Jim C. He was welcoming, informative and accommodating. I didn't get my dream car then, but told my husband on the way home that Jim will definitely get my business in the future. Fast forward to Sept. 2021, my brother insisted that I meet with the person he bought his car from earlier in the year. What do you know....it was Jim! Once again, Jim went above and beyond and I picked up my dream car early October. We are so impressed with Jim and would highly recommend him for your next BMW purchase. He is an outstanding human and very professional. Thank you, Jim for getting me the car of my dreams and Darien for the wonderful delivery experience. If my 9 year old niece is impressed with Jim, then you know he is the real deal -LOL! LP More

We have had two vehicles from Grand River and were extremely pleased with both sales and service. extremely pleased with both sales and service. More

Quertious, professional contact given from initial enquire, through purchase and delivery of vehicle by the personnel explaining all vehicle options with follow up contact name if needed by purchaser. enquire, through purchase and delivery of vehicle by the personnel explaining all vehicle options with follow up contact name if needed by purchaser. More

Excellent staff. Sarah was really good. She worked with me to get the deal I wanted. Darien was amazing doing the delivery of my BMW. me to get the deal I wanted. Darien was amazing doing the delivery of my BMW. More

BMW Grand River has a excellent service department. I really like the way they are able to work around my schedule. In addition they have excellent communication skills. really like the way they are able to work around my schedule. In addition they have excellent communication skills. More

The Service department did an incredible job of diagnosing a particularly vexing problem and returning my M5 to perfect running order. They went far above ad beyond to make sure I was looked after diagnosing a particularly vexing problem and returning my M5 to perfect running order. They went far above ad beyond to make sure I was looked after and I was kept well informed of all actions. the car (and the driver) are very happy again. More