BMW Autohaus

Worst Experience ever If there is one option for zero, I would have definitely chosen that one, the worst experience ever, especially Alfred Hung, sales manager was so rude If there is one option for zero, I would have definitely chosen that one, the worst experience ever, especially Alfred Hung, sales manager was so rude and impolite. I hate this dealership. The Worst of the WORST EVER. More

Excellent customer experience As repeat customers of this dealership, we enjoyed great customer experience once again. From help with choosing our vehicle to delivery, Moshe and Ke As repeat customers of this dealership, we enjoyed great customer experience once again. From help with choosing our vehicle to delivery, Moshe and Ken did an excellent job. As a team they were very helpful, professional, and knowledgeable. It was a pleasure working with them. More

Service for recall never completed Made appointment a month ahead of time to get 2 recalls fixed. BMW letter stated each repair should be 2 hours. Arrived on time, waited 15 minutes to Made appointment a month ahead of time to get 2 recalls fixed. BMW letter stated each repair should be 2 hours. Arrived on time, waited 15 minutes to be seen, dealt with as though I was a nuisance. Told shuttle service (a Honda!) only for drop off no pick up so had to make alternate arrangements to get home from work. Left car for 1.5 days to learn they needed another day. Told them need car to get to work and pick up kid from daycare. They didn't care. Offered no solution. Autohaus has 0 regard for customer time. Will never go there again. Mismanaged dealership that can't even keep appointments. Tarnishes the BMW name. More

Regret going to BMW Autohaus I sent my car to BMW Autohaus for recall, after I picked it up, I went to gas station to fill gas, I found the gas cover couldn't open. I went to home I sent my car to BMW Autohaus for recall, after I picked it up, I went to gas station to fill gas, I found the gas cover couldn't open. I went to home, I found all the doors couldn’t lock. The manager said I need to make a schedule for the fix and I need to pay for that. BMW made the issue, why do I have to pay for that? More

Exellent service Just picked up my BMW X6 and worked with Moshe Hadar and Andrei Podeanu from the first step all the way to complete the delivery. It was such a plea Just picked up my BMW X6 and worked with Moshe Hadar and Andrei Podeanu from the first step all the way to complete the delivery. It was such a pleasure dealing with both of them . They were amiable, pleasant and knowledgeable ! Andrei took me through the new features of the car and answered all my questions with patience and humour. Thank you Moshe and Andrei, for a great overall experience! Regards, Jinos Dadelahi More

If you’re thinking of going to BMW Autohaus, RUN THE OTHER W They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off going somewhere else so what happened to me doesn’t happen to you. More

Great delivery experience! Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with th Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with this amiable, pleasant and knowledgeable young man! Took me through the new features of the car and answered all my questions with patience and humour. Thank you Andrei, BMW Genius, and Ali in Sales for a great overall experience! More

Dishonest and Rude Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000 Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000. When we found a better deal on the same car at another BMW dealership and purchased there, they refused to return my money. They were extremely disrespectful and bitter that we found a better deal elsewhere. In fact, they forced the dealership that we purchased our car from to give us back the money that they kept. Can you believe these entitled babies feel that they deserve $2000 for offering me a bad deal, tons of disrespect and giving me nothing. Unbelievable. Avoid these people at all costs. More

Learn about your cars Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldn Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldnt answer if the car was awd or rwd nonsense never recommending this dealership More

What a Shame. You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire and more than 90% of BMW Autohaus' negative reviews point to Domenic Ismaele's incompetence as a manager (see https://www.dealerrater.ca). I think it's safe to say that I am not the only person that wonders how this incompetent being represents such a renowned brand. As a matter of fact, this imbecile should be billed for damaging the image of Bavaria Motor Works. I'd visited this location in Aug. 2016 just before purchasing my car (from a non-bmw dealership). At the time, I spoke with Felicia Yim who had not only advised me, but also penned down on paper, that my warranty didn't run out until "1/19/2018 EXP. up to 160,000KM" (till this day, I have the ORIGINAL document that shows what she wrote down as a reiteration of what she had voiced to me that day). As she reassured me of this "bumper-to-bumper" warranty, and they had just finished some minor repairs which were covered under this same warranty, I went back to the dealership and advised that I was 100% in the deal for the car at the asking price. Needless to say, my discovery of the duration of this warranty was a big factor in my purchase. It wasn't too long after picking up the car that I noticed some rattling sounds in the front-right speakers but thought to myself "good thing I still have my BMW warranty until 2018".. right? Plus, BMW dealerships were momentarily hard to get booked-in with, so I decided to just wait till I had "real" maintenance issues affecting drivability before investing the time in a visit. May 26, 2017 - I sent Felicia Y and email asking her when I could get booked-in for maintenance (4-wheel alignment, wiper blade change, speakers, amidst other things). It would appear she lacked the common courtesy of responding to a customer inquiry as until this day, I am yet to get a response. In lieu of a response, I found PFAFF BMW Mississauga which has amazing online reviews & went there instead. They got my maintenance done but brought to my attention that after diagnostics, the speaker repair would cost me $702 as they do not see my car as still under warranty in the system. As you might imagine, this had me quite surprised. I told them that BMW Autohaus had advised me (and written down) otherwise. June 5, 2017 - I am at BMW Autohaus. Felicia Y (the root of my problem) is "not in office". I ask for service manager. I first relay my concerns to another Service Rep. He pulls up my VIN# in the system to tell me that my warranty expired 2016 NOT 2018 adding that Felicia must've made an error "or maybe she was looking at another VIN". I request again to speak directly with service manager. At this point, I am advised that he had "just stepped out". Rather convenient "stepping out" huh? I am reassured that he would give me a call soon. I leave. Not up to 5 mins after leaving, I get a call from Domenic Ismaele (Low & behold, Hoodini reappeared). Domenic is quick to dismiss my concerns basically adding that despite the fact that Felicia Y gave me wrong information, there was absolutely nothing that they can do for me (yes, I asked him this again so he could maybe hear just how much reasoning his words lacked & he still boldly, and quite rudely said YES). Note that at no point in the call did this imbecile even apologize for the inconvenience that all of this has caused me thus far - zero empathy towards a customer that has clearly been misinformed. Domenic is rude, poorly mannered and quite frankly, incompetent of representing the BMW brand & i can say all of this after speaking with him today. I have now taken this up with BMW Head Office and am now awaiting their call. More