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AutoValue Hyundai Niagara Falls
Niagara Falls, ON
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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878 Reviews of AutoValue Hyundai Niagara Falls
April 23, 2015
Worst Customer Service Ever I purchase a used car from their lot. The sales process was great and everybody was very friendly. About a week later I was having tire problems so I purchase a used car from their lot. The sales process was great and everybody was very friendly. About a week later I was having tire problems so I returned to the dealership. I was told by Ray the Sales Manager that this car should never have passed a safety with the tires as is, but because they were specialty tires there was nothing they could do. They put air in them and sent me on my way. About 2 weeks later both front tires completely blew. I returned to the dealership and was told they couldn't fix them to go to Niagara Battery and Tire. I went there and purchased new tires, where I was told that I shouldn't have driven off the lot in these tires. I returned to Hyundai where I asked them to reimburse me for the tires. I was told I would receive a call within the week. They never called me. I waited and waited and have been promised calls back, and promises but have never gotten anywhere. this has been going on since Oct/November and it is now almost May! I went into the dealership about 3 weeks ago to once again complain that I haven't heard from them and they told me they would get this taken care of. Once again, never heard anything...I called again today, and am once again "waiting" for them to call me back with more empty promises. Morale of the story...they sent me off the lot in an unsafe vehicle and are stringing me along so they don't have to deal with this. Worst Customer Service Ever!!!!!!!! I will never deal with this dealership again, and will not recommend this to anyone. More
by Pissed off
Employees Worked With
Kevin Dick, Ray Wallace
March 24, 2015
Great Customer Service Thanks to everyone in the service department. Great work as always. I appreciate how friendly the staff is. Keep up the good work! Thanks again. Thanks to everyone in the service department. Great work as always. I appreciate how friendly the staff is. Keep up the good work! Thanks again. More
by Dean The Machine
Employees Worked With
Mark Sumbler,
March 18, 2015
Great Customer Service I went in a few weeks ago and Darcy was great help! I had to buy new windshield wipers and not only did he answer all my questions but he put the wipe I went in a few weeks ago and Darcy was great help! I had to buy new windshield wipers and not only did he answer all my questions but he put the wipers on for me while showing me how to do it. It truly made me glad that I bought a Hyundai. I will go back to him any time I need parts for my car. I also told my friend who also has a newer Accent to go see him if she needed anything! Keep up the good work! More
by Kit
January 30, 2015
Fantastic from start to finish I really enjoyed my experience buying my first brand new car with Matt Storm, Jaqui O'Shannahan and Ray as Sales Manager. I never felt like anyone was I really enjoyed my experience buying my first brand new car with Matt Storm, Jaqui O'Shannahan and Ray as Sales Manager. I never felt like anyone was pushing a sale and instead their focus was helping me get exactly what I wanted for how much I wanted. More
by C83
Employees Worked With
Matt Storm, Jaqui O'Shannahan, Ray Wallace
January 29, 2015
The ONE Stop Shop! Joe worked with us and put us into a vehicle that suited our needs and it was right on the money. Thanks Joe and Jaqui!! Joe worked with us and put us into a vehicle that suited our needs and it was right on the money. Thanks Joe and Jaqui!! More
by Jeannie
Employees Worked With
Jacqui O'Shannahan, Joe Scozzafava
January 29, 2015
Great Pricing and service I went to many different dealerships for car shopping and Joe was the first dealer who actually offered reasonable value with many other benefits. I I went to many different dealerships for car shopping and Joe was the first dealer who actually offered reasonable value with many other benefits. I bothered him many times for one car, he understood my concerns and always gave me the right answers. If you are looking for a car, he is the right man to go with. Thanks a lot Joe More
by Eric
Employees Worked With
Joe Scozzafava
January 29, 2015
Best service ever I'm driving genesis coupe and he is the right man for any services with this car. He is super friendly and always tries to help me as a customer's po I'm driving genesis coupe and he is the right man for any services with this car. He is super friendly and always tries to help me as a customer's point of view. I recommend this man and this dealership for any service issue. Thanks a lot John Darcy is another reason why I keep going back to this dealership, he is very friendly, always tries to help me the best he can do at his position. I remember one day when I asked for special part for my vehicle, he even sent a picture to my personal email to confirm that's the right model. Thanks a lot Darcy More
by Eric
Employees Worked With
John D'Elia
January 17, 2015
So many excuses I bought a brand new Elantra Touring, the sale it's self was ok, although management seems sleazy. Fast forward a few months and the radio has never h I bought a brand new Elantra Touring, the sale it's self was ok, although management seems sleazy. Fast forward a few months and the radio has never had reception. They have replaced the radio and the antennae and the issue still persists. Now, almost 3 years later and they have still not fixed it and everytime I take it there, I get told there are no notes and so and so wasn't here then and let me look into it and get back to you. Needless to say, no one ever does. The warranty expires in a few months so obviously they are just making excuses until they no longer have to deal with it. Which leads me to the next issue, ever since I got this car, in the winter the entire inside of the front windshield frosts up. It takes a good ten minutes for the defrost to get hot enough to melt it. I brought it up at the dealership and was given excuses about the weather and blah blah blah. My husband's hyundai is parked right next to mine and doesn't have this issue. The last excuse was that it was due to moisture from the sunroof. Really? So, no leaks in the sunroof but somehow it causes the frost. You should use that as a selling feature, new and improved, sunroof that will cause incredibly annoying frost problems in winter. I thought ok, how about a remote starter then to atleast deal with the problem since you won't fix it. Sure, that'll be 600+tax. So, my car only goes there for warranty related issues (laughs) and I will never buy Hyundai again. Update! I got a call shortly after I submitted this review, I returned John's call and was repeatedly asked if I was the one who wanted the 4 tires. Then he couldn't remember why I called and his response was 'yeah'. I was given more bs about how every car in their lot frosts up on the inside and we'll have it detailed for you and you can have 100 off the installation of a remote starter. If I could leave a negative number of stars I would. More
by J. Williams
Employees Worked With
I don't remember, seems to have high turnover
December 19, 2014
Above and beyond Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 H Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 Hyundai Elantra. Even though it wasn't the dealers fault they gave me a loaner car and went to the other service center to pick up my car once they "corrected" their mistake. Once they had the car back they also inspected everything to make sure it was done right and that it was safe to drive. I am extremely impressed and will be telling everyone about the awesome service. It's not very often anymore that a dealer would go above and beyond like AutoValue Hyundai has done for me. More
by jbaird
Employees Worked With
John D'Elia
October 22, 2014
service we were early for our appointment, - - one of the mechanics worked through his lunch to minimize our wait. this was a very pleasant surprise since we we were early for our appointment, - - one of the mechanics worked through his lunch to minimize our wait. this was a very pleasant surprise since we had resigned ourselves to a boring couple of hours More
by dayms4
Employees Worked With
John D'Elia
