AutoValue Hyundai Niagara Falls

Fantastic from start to finish I really enjoyed my experience buying my first brand new car with Matt Storm, Jaqui O'Shannahan and Ray as Sales Manager. I never felt like anyone was I really enjoyed my experience buying my first brand new car with Matt Storm, Jaqui O'Shannahan and Ray as Sales Manager. I never felt like anyone was pushing a sale and instead their focus was helping me get exactly what I wanted for how much I wanted. More

Best service ever I'm driving genesis coupe and he is the right man for any services with this car. He is super friendly and always tries to help me as a customer's po I'm driving genesis coupe and he is the right man for any services with this car. He is super friendly and always tries to help me as a customer's point of view. I recommend this man and this dealership for any service issue. Thanks a lot John Darcy is another reason why I keep going back to this dealership, he is very friendly, always tries to help me the best he can do at his position. I remember one day when I asked for special part for my vehicle, he even sent a picture to my personal email to confirm that's the right model. Thanks a lot Darcy More

Great Pricing and service I went to many different dealerships for car shopping and Joe was the first dealer who actually offered reasonable value with many other benefits. I I went to many different dealerships for car shopping and Joe was the first dealer who actually offered reasonable value with many other benefits. I bothered him many times for one car, he understood my concerns and always gave me the right answers. If you are looking for a car, he is the right man to go with. Thanks a lot Joe More

The ONE Stop Shop! Joe worked with us and put us into a vehicle that suited our needs and it was right on the money. Thanks Joe and Jaqui!! Joe worked with us and put us into a vehicle that suited our needs and it was right on the money. Thanks Joe and Jaqui!! More

So many excuses I bought a brand new Elantra Touring, the sale it's self was ok, although management seems sleazy. Fast forward a few months and the radio has never h I bought a brand new Elantra Touring, the sale it's self was ok, although management seems sleazy. Fast forward a few months and the radio has never had reception. They have replaced the radio and the antennae and the issue still persists. Now, almost 3 years later and they have still not fixed it and everytime I take it there, I get told there are no notes and so and so wasn't here then and let me look into it and get back to you. Needless to say, no one ever does. The warranty expires in a few months so obviously they are just making excuses until they no longer have to deal with it. Which leads me to the next issue, ever since I got this car, in the winter the entire inside of the front windshield frosts up. It takes a good ten minutes for the defrost to get hot enough to melt it. I brought it up at the dealership and was given excuses about the weather and blah blah blah. My husband's hyundai is parked right next to mine and doesn't have this issue. The last excuse was that it was due to moisture from the sunroof. Really? So, no leaks in the sunroof but somehow it causes the frost. You should use that as a selling feature, new and improved, sunroof that will cause incredibly annoying frost problems in winter. I thought ok, how about a remote starter then to atleast deal with the problem since you won't fix it. Sure, that'll be 600+tax. So, my car only goes there for warranty related issues (laughs) and I will never buy Hyundai again. Update! I got a call shortly after I submitted this review, I returned John's call and was repeatedly asked if I was the one who wanted the 4 tires. Then he couldn't remember why I called and his response was 'yeah'. I was given more bs about how every car in their lot frosts up on the inside and we'll have it detailed for you and you can have 100 off the installation of a remote starter. If I could leave a negative number of stars I would. More

Above and beyond Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 H Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 Hyundai Elantra. Even though it wasn't the dealers fault they gave me a loaner car and went to the other service center to pick up my car once they "corrected" their mistake. Once they had the car back they also inspected everything to make sure it was done right and that it was safe to drive. I am extremely impressed and will be telling everyone about the awesome service. It's not very often anymore that a dealer would go above and beyond like AutoValue Hyundai has done for me. More

service we were early for our appointment, - - one of the mechanics worked through his lunch to minimize our wait. this was a very pleasant surprise since we we were early for our appointment, - - one of the mechanics worked through his lunch to minimize our wait. this was a very pleasant surprise since we had resigned ourselves to a boring couple of hours More

Excellent Customer Service I was a GM driver my entire life and over time, I became disappointed in them I happened to rent the Hyundai Santa Fe for a business trip several yea I was a GM driver my entire life and over time, I became disappointed in them I happened to rent the Hyundai Santa Fe for a business trip several years atop and was very impressed with. At that time I decided to make the Santa Fe my next vehicle. Three years later, I have to say that I am completely satisfied with the vehicle and the level or care and customer service that the Niagara Falls dealership provides. Right away Lee understood that I needed the vehicle back within two hours. It was ready on time and he explained some up coming service work that was required and was ready to quote me a price and the time required to complete the maintenance. Lee and all staff that I've encountered at this dealership genuinely care. I trust their recommendations. More

Excellent customer service The staff were very friendly, the service was quick and efficient and the prices were affordable. Would definitely recommend this dealership to frien The staff were very friendly, the service was quick and efficient and the prices were affordable. Would definitely recommend this dealership to friends and family. More

Purchase of new 2014 Santa Fe We had a very positive experience with the purchase of our new vehicle. The staff were non aggressive, attentive to our needs, and very efficient and We had a very positive experience with the purchase of our new vehicle. The staff were non aggressive, attentive to our needs, and very efficient and professional. They worked with us to attain a mutually satisfying pricing level. We would highly recommend this dealership. More