AutoValue Hyundai Niagara Falls

New vehicle purchase When I went to the dealership I was met by Nick, and he helped me find the vehicle I was interested in. He was very knowledgeable and helped me with When I went to the dealership I was met by Nick, and he helped me find the vehicle I was interested in. He was very knowledgeable and helped me with any problem I had. His knowledge of the vehicle and the professional way in which he treated me during all aspects of this transaction was a credit to the dealership. More

A Simple oil change This morning was my first visit to the service department at Autovaluehyundai, it was for nothing serious, just a good old oil change. As we were head This morning was my first visit to the service department at Autovaluehyundai, it was for nothing serious, just a good old oil change. As we were heading out the next day for a five and a half hour drive we thought this to be a good idea. As soon as I stepped into the service centre I was pleasantly greeted by a young lady behind the counter " Tina " . I explained the purpose of my visit and asked how long it would take to get a quick oil change as well as explaining the little time frame we had to deal with. She immediately pulled out all stops and said " give me your keys ". ( like now ). She then said that while the car was in the shop she would ensure that they would also take a peek at everything else that may need attention. I asked how long this might take? She replied - " please give us forty minutes" . WOW! I walked next door to the local Starbucks thinking as to how I was going to kill the next hour and a half thinking surely this will take much longer than Tina was hoping for. WRONG! Within the next forty minutes Tina called and said " all done, come and getter ! This was all done with in an extremely professional manner and with a huge smile. One of my favourite people in the whole world, the king of service " Mr. Walt Disney " once said..." Give people what they want and they will keep coming back. " we will be back. To all in the service department keep up the good work and to Tina, you rock! Thanks again so, so much. Regards Harry Thistlewaite More

Very Helpful and goes the extra mile I wanted to write to say how fabulous the service is at this dealership. I have been coming here for years and the service has always been outstandin I wanted to write to say how fabulous the service is at this dealership. I have been coming here for years and the service has always been outstanding. Tina at the service desk always goes out of her way to take care of her guests in a caring and thoughtful manner and goes out of her way to ensure I know what is going on with my car. The service staff are just as nice. I appreciate the way they conduct business here and we all have a choice of places to service our cars but I prefer to come here ... More

Used Car Purchase I was dreading the experience of shopping for a used car and was pleasantly surprised. Never been to this dealership (nor any Hyundai dealership). N I was dreading the experience of shopping for a used car and was pleasantly surprised. Never been to this dealership (nor any Hyundai dealership). Nick made the experience very easy and wasn't a typical hard sell salesperson. He showed us what we asked for and answered our questions honestly. More

Exceptional Service Went to dealership after running over object on the 407. Very loud sounds. Within 20 minutes, diagnosis was given and shown to me. Parts were ordered Went to dealership after running over object on the 407. Very loud sounds. Within 20 minutes, diagnosis was given and shown to me. Parts were ordered, a loaner car provided and we were on our way. Michele, Rob and Tina provided exceptional Customer Service. Inside of 24 hours car was fixed. Cannot emphasize how great the service was WH More

Excellent customer service Tina Kennedy - thanks for making car repair and maintenance so accessible, easy, convenient, and actually interesting! I would love it if the dealersh Tina Kennedy - thanks for making car repair and maintenance so accessible, easy, convenient, and actually interesting! I would love it if the dealership would put on a "Car Maintenance 101" workshop like we were talking about - for new/young and old/experienced car owners alike, I know it would help a lot of people out. More

Service engine light on I had a strange noise coming from my car. I have little knowledge of auto parts, so the assistance I recieved was very helpful. The staff, specificall I had a strange noise coming from my car. I have little knowledge of auto parts, so the assistance I recieved was very helpful. The staff, specifically Tina, went above and beyond to make sure I knew what was happening at all times.. All the while ensuring I was comfortable as I waited. The service was quick, and I was in and out within 45 minutes! More

Great service great car! Walked in last week to look at a used car. Left and went to a different dealership to test drive another. Came back yesterday and met Joe again and he Walked in last week to look at a used car. Left and went to a different dealership to test drive another. Came back yesterday and met Joe again and he helped us get a brand new Tucson. Didn't talk us into getting the extra stuff only asked. Has a sense of humour. We didn't expect the car right away went out for lunch while the paperwork was being done and 10 minutes later I'm told it's mine. Left to go to service Canada and got a call asking "do you want it today?" ABSOLUTELY!!! we love it and definitely come back. More

Straight forward and professional This was a new car purchase, with a trade in. Was disappointed in the trade in value offered, however Nick worked us past this with a reasonable nego This was a new car purchase, with a trade in. Was disappointed in the trade in value offered, however Nick worked us past this with a reasonable negotiations on the way to an acceptable monthly obligation. At no time did we feel pressured into taking a path that was not acceptable to us. Financial Services Manager Caroline treated us with complete respect, even though we declined most (but not all) of her offers of supplemental products and services. The entire process was clean and easy. The car was ready at the appointed time the following day. All we can say is that we were very comfortable with the people, the process and especially the outcome. Eric Allan More

Great staff & Service From the sale facilitated by Joe to the service and attention to detail provided by Tina. Very happy with how this dealership provides seamless qualit From the sale facilitated by Joe to the service and attention to detail provided by Tina. Very happy with how this dealership provides seamless quality customer focused service. This is our 4th Hyundai can't find a reason to not come back. We loves the vehicles and the dealership creates a great family atmosphere from purchase to service. Keep up the great work! Mike Tibollo More