AutoValue Hyundai Niagara Falls

Lack of Service and Non-Existent Service Manager I have a 2015 Genesis (which I love!). I have had dealer service performed by AutoValue 5-6 times in the past and have been reasonably satisfied befor I have a 2015 Genesis (which I love!). I have had dealer service performed by AutoValue 5-6 times in the past and have been reasonably satisfied before. This time was different. I booked a simple oil change (service 1) on-line a week in advance for the first available time of the day 8 am. I arrived a few minutes before and was promptly booked in. When I noticed that my car had not been taken into a service bay at 8:25, I brought this to the attention of the service advisor. Her attitude was - we'll get to it when we can and go enjoy our (terrible) coffee. Basically, dismissing me. When I asked to see the service manager, she went to speak to him in the glass office. He told her that he was busy writing a report but would see me in a few minutes. When my car was not ready at 9 am and the service manager had not come out, I asked to see the general manager who is either non existent or not available. I did finally vent to the sales manager who was a lot more understanding and agreed to pass on my message to the service manager. I finally got my car back at 9:15 from a new service advisor (I guess the other one was too embarrassed by the service manager who had gone AWOL). She explained that you could get service appointments for 7 am by calling up whereas the computer booking service only booked from 8 am. Someone else's work had gone over the time allotted and that's why I had to wait an extra half hour. I never did speak to the service manager. I guess reports are more important than customers We have a second car which is off warranty and we are spoiled by these rapid lube places that get you out in 15-30 minutes. But it's not asking too much that if I have the first appointment of the day, my car not sit there for half an hour. If I want to maintain my warranty, I am a hostage to this sort of behaviour (especially the non-responsive and downright rude service manager). Luckily, there are 6 Hyundai dealers within a 45 minutes drive of me. I will not be returning to AutoValue. This may have been only an oil change but the one in 3 months is a Service 4 ($380+) plus required recall work. Their slogan on their door is something like - we treat you like family - I'd hate to be in their family!! More

Excellent Service! I dealt with this Hyundai for 2 years and John took care of me whenever I had questions. How to use.. What is that?, etc.. He was extremely knowledg I dealt with this Hyundai for 2 years and John took care of me whenever I had questions. How to use.. What is that?, etc.. He was extremely knowledgeable, and treated me like I was family, as did the rest of the place. They did my oil change, my alignment, service maintenance, etc. Bottom line? This place is AWESOME! Will definitely continue to do business with them for years to come. More

Excellent, seamless service! My car went kaput and I had to find a vehicle quickly. I started at Hyundi. I dealt with Matt Backshall. He was aware of my situation however did n My car went kaput and I had to find a vehicle quickly. I started at Hyundi. I dealt with Matt Backshall. He was aware of my situation however did not put any pressure on me to purchase a car. He was very informative and professional. I felt that he was honest and there was no game playing. I would highly recommend Matt and this dealership! More

Amazing and quick customer service I went in looking for a 2015 elantra because I thought the 2016 was out of my range. I dealt with Joe who was extremely friendly and vey informative. I went in looking for a 2015 elantra because I thought the 2016 was out of my range. I dealt with Joe who was extremely friendly and vey informative. He was not pushy, and was around to answer questions, but gave me room to look around and test drive the car with no pressure. I would recommend anyone looking for a car to come and see him. More

Amazing I dealt with Nick Van Keulen who is extremely friendly and helpful. Nick is easy to get along with makes you feel comfortable. He is willing to help y I dealt with Nick Van Keulen who is extremely friendly and helpful. Nick is easy to get along with makes you feel comfortable. He is willing to help you at any time of the day always on call :) I would recommend everyone to go do nick for their new car. John VanZalen was the other person I dealt with who is also extremely friendly, helpful, funny and easy to get along with. Thanks to theses two i was able to get my new car. More

Best vehicle purchasing experience! Everyone at auto value Hyundai is extremely friendly and helpful. I dealt with Nick he made me feel very comfortable and helped me find my new suv. Ni Everyone at auto value Hyundai is extremely friendly and helpful. I dealt with Nick he made me feel very comfortable and helped me find my new suv. Nicks the man to deal with when your looking at purchasing a new vehicle!!!!! More

Leased a new 2016 Tucson I was looking to upgrade my vehicle. Was greeted by Megan. She was very knowledgeable, courteous and kind. On the day my vehicle was ready to be pi I was looking to upgrade my vehicle. Was greeted by Megan. She was very knowledgeable, courteous and kind. On the day my vehicle was ready to be picked she came in after my work on her day off to meet with me. Excellent customer service More

best service experience ! ...best service advisor I have EVER dealt with pleasant and very informing ! Tina is the best ! I will always take my car for service to Tina ! ...best service advisor I have EVER dealt with pleasant and very informing ! Tina is the best ! I will always take my car for service to Tina ! Mr Lorrie Goldman 2015 Genesis Tech More

Pleasantly Suprised I have many years of experience with used car purchases both private and dealerships... I was very pleased with the professionalism and I have many years of experience with used car purchases both private and dealerships... I was very pleased with the professionalism and good nature of Joe Scozzafava at AutoValue Hyundai in Niagara Falls.... I shopped online everywhere for the vehicle I wanted and found it there. I traveled from Whitby to test drive and negotiate for this vehicle... Joe was very easy to deal with and came through on everything he said they would do with certification, cleaning buffing and delivery .... I've never written a review before today.... but thought his service warranted phrase..Thx Joe :) Mike More

Excellent service! i was greeted by Nick when I walked in, Nick was very helpful and at no point did I feel like I was given a salesman pitch. I traded in a Tuscon for i was greeted by Nick when I walked in, Nick was very helpful and at no point did I feel like I was given a salesman pitch. I traded in a Tuscon for a new Sante Fe and was very impressed with Nick's service and his eagerness to get me a great deal on the car I wanted. I bought the Tuscon that I traded in from another local dealership and will not go back there...I will return to AutoValue and work with Nick again! More